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Shout Out to Thai Airways

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2 years back we flew Sydney to Chiang Mai with Thai Airways, a short stop over in Bangkok, but our baggage booked through.Taking one large bag of the carousel at CM both wheels were broken. Went 2 days later to Thai Airways main office here in CM and a very pleasant guy said get them replaced and we will pay the total cost.So after a week, while Mr Bag got wheels up from Bangkok, we went back to the office and presented the receipt ,some 900 baht, and were given the full amount in cash and another apology.Apparently the baggage handlers in CM dont work for Thai Airways, they are outsourced.Obviously they could have been broken en route .

 

My Thai wife said a refund would never happen, a small victory marked up for me and thank you Thai Airways.

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  • Well Done Thai Airways & thanks for sharing. Notice the "Thai knockers" are very quiet this morning

  • Similar story for me as well. First leg of flights from Florida to BKK was delayed. Missed the connection on Qatar in Miami, but was re-booked on JAL via NY.  Despite checking with JAL that our our ba

  • Sure nice story, all agreed, nice to hear the passenger got his bag back, but doesn't change my very negative attitude to Thai from many very poor customer service incidents. 

On 2/7/2019 at 2:41 PM, malibukid said:

i was traveling back to Bangkok after surgery in the U.S.  i had filed a SSR with for the flight from Tokyo to Bangkok.  Thai Airways ignored my Special Service Request upon deplaning in BKK.  would not assist me with my luggage since i was not "flying in Business Class" this was the only explanation i was given.  was left at the top of the stairs with no assistance what so ever.

I have found Thai fine both as Smile and as Thai Airways International on service, but on long haul often higher priced. All airlines have blips in service sometimes, some are always poor!

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