IPTV

[Here for the longhaul]

I have had a dissapointing experience with [name removed] who re-sell IPTV sevices for Myiptv in Phuket. [name removed] are very expensive charging 1600THB a month when most international and local competitors are changing a mere fraction of that. I had no problem with that until I found, to my dissapointment and expense,  that the price did not include customer support.

I first subscribed to [name removed] services nearly four years ago and had no problem with their service until very recently. A few weeks ago my TV programmes were freezing to the point where they were becoming unviewable. I approached [name removed] for assistance and got nothing from them other than to be  told to changed my ISP which at the time was not an option. After a short exchange of emails [name removed]'s replies became aggressive and insulting.

During the ensueing weeks my viewing enjoyment became ever more difficult with as much as 20-30 minutes of freezes during a 60 minute programme becoming the norm.

My research led me to the manufacturer of my STB who suggested that I do a factory reset of my box; which I did. However I, stupidly, neglected to make a note of essential settings relating to my connection. I emailed [name removed] for details of the settings but received just a short but incomplete procedure which, needless to say did not get me back online. A further email to the company ellicited no reply and a reminder  had the same outcome.

I have now terminated my account with the company.

I have brought this to the attention of the ThaiVisa readership to inform them, and to warn, that [name removed] is not a customer focused company nor is it a very helpful or friendly one.

On top of that it is extremely expensive.

Caveat emptor

Mike

 

 

Edited April 29, 2020 by Jai Dee
Company name removed as per Forum Rules

[Jai Dee]

Whilst I sympathise with your situation we do not allow topics of this nature (name and shame) on the Forum due to possible defamation.

 

From the Forum Rules:

 

6) You will not post comments that could be reasonably construed as defamation or libel. Any such posts will be removed and the poster may face an immediate ban.

Defamation is the issuance of a statement about another person or business which causes that person to suffer harm. It does not have to be false to be defamatory. Libel is when the defamatory statement is published either in a drawing, painting, cinematography, film, picture or letters made visible by any means, or any other recording instruments, recording picture or letters, or by broadcasting or spreading picture, or by propagation by any other means. Defamation is both a civil and criminal charge in Thailand.