id.me site blocked by "error 16" message

[davidozaus]

When the US social security couldn't verify my identity for an online account, I got my identity verified by the service "ID.me".  It was free, and for a couple months I could use it to access my SS account information online.

 

Now, with the exception of the Help page, I get blocked by a message that says "

 

Access denied

Error 16

www.id.me

2021-04-15 23:41:02 UTC

What happened?

This request was blocked by the security rules

Your IP: 171.4.225.88

Proxy IP: 45.60.119.174 (ID 10411-100)

Incident ID: 411000300260998340-4486623734800254862

I tried deleting cookies and deleting cache and history in Windows 10.  I tried Yahoo, Chrome, Edge, and Opera; all get the same message.  I've tried using my laptop, my Iphone, my wife's iphone, and I get the same thing.  In Opera, I switched on the free VPN.  That got me closer; I got in to see the main screen.  But ultimately, it says "this website cannot be reached.

 

Has anyone had a similar problem?  It seems strange that the problem is not confined to one device.  Maybe it's being blocked by my ISP?

 

 

[Crossy]

I was going to suggest trying a VPN but it seems you have already.

 

 

[Crossy]

When using the Opera VPN do you still get the same "Your IP:"?

 

Have you tried using mobile data (assuming a different ISP)?

 

EDIT I just tried from a Thai IP (TOT fibre) and get error 16, using my VPN to the UK works.

 

[davidozaus]

When using the Opera VPN, I get the message, "this site can't be reached.  verify.id.me/connect/incoming?lang=eng

[Crossy]

I just tried with my mobile ISP, no access without VPN. It certainly seems to be geo-locked.

 

Where does the Opera VPN put you geographically? Use one of the IP location tools on the web to check.

 

[davidozaus]

The Opera VPN shows my IP location as Ashburn, Virginia.

[bendejo]

Just tried from US, got in

 

 

[2k6]

vpn tunnel bear worked. did not try to create account. 

[Crossy]

I just tried Opera VPN, site not accessible.

 

Looks like the Opera VPN is leaking the real IP or id.me have sussed that it's a VPN.

[KhunBENQ]

Just adding to the known stuff.

Error when trying from 3BB fiber address.

Opens fine with (Nord)VPN US address.

Didn't try to continue.

[davidozaus]

I can imagine opera leaking, l used it to watch NBC, and now  NBC knows I'm not in US.

[KhunBENQ]

1 minute ago, davidozaus said:

I can imagine it leaking, l used it to watch NBC, and now  NBC knows I'm not in US.

Yes it's a cat and mouse game. Can only try a dedicated other IP address.

[davidozaus]

I just tried Tunnel bear VPN, and got in just fine.

 

I have yet to try my niece's mobile service provider.

 

Thanks to all for their efforts to help out.  

 

One wonders how many poor people are being affected by this problem.

[davidozaus]

FYI, I tried True for mobile phone and got blocked!

[davidozaus]

Update: today I was able to log into ID.me without a VPN. So sometimes while waiting stuff gets fixed, but sometimes it's tough to wait(not knowing it'll fix itself).