id.me site blocked by "error 16" message

[davidozaus]

When the US social security couldn't verify my identity for an online account, I got my identity verified by the service "ID.me".  It was free, and for a couple months I could use it to access my SS account information online.

 

Now, with the exception of the Help page, I get blocked by a message that says "

 

Access denied

Error 16

www.id.me

2021-04-15 23:41:02 UTC

What happened?

This request was blocked by the security rules

Your IP: 171.4.225.88

Proxy IP: 45.60.119.174 (ID 10411-100)

Incident ID: 411000300260998340-4486623734800254862

I tried deleting cookies and deleting cache and history in Windows 10.  I tried Yahoo, Chrome, Edge, and Opera; all get the same message.  I've tried using my laptop, my Iphone, my wife's iphone, and I get the same thing.  In Opera, I switched on the free VPN.  That got me closer; I got in to see the main screen.  But ultimately, it says "this website cannot be reached.

 

Has anyone had a similar problem?  It seems strange that the problem is not confined to one device.  Maybe it's being blocked by my ISP?

 

 

[Crossy]

I was going to suggest trying a VPN but it seems you have already.

 

 

[Crossy]

When using the Opera VPN do you still get the same "Your IP:"?

 

Have you tried using mobile data (assuming a different ISP)?

 

EDIT I just tried from a Thai IP (TOT fibre) and get error 16, using my VPN to the UK works.

 

[davidozaus]

When using the Opera VPN, I get the message, "this site can't be reached.  verify.id.me/connect/incoming?lang=eng

[Crossy]

I just tried with my mobile ISP, no access without VPN. It certainly seems to be geo-locked.

 

Where does the Opera VPN put you geographically? Use one of the IP location tools on the web to check.

 

[davidozaus]

The Opera VPN shows my IP location as Ashburn, Virginia.

[bendejo]

Just tried from US, got in

 

 

[2k6]

vpn tunnel bear worked. did not try to create account. 

[Crossy]

I just tried Opera VPN, site not accessible.

 

Looks like the Opera VPN is leaking the real IP or id.me have sussed that it's a VPN.

[KhunBENQ]

Just adding to the known stuff.

Error when trying from 3BB fiber address.

Opens fine with (Nord)VPN US address.

Didn't try to continue.

[davidozaus]

I can imagine opera leaking, l used it to watch NBC, and now  NBC knows I'm not in US.

Edited April 16, 2021 by davidozaus
Clarify

[KhunBENQ]

1 minute ago, davidozaus said:

I can imagine it leaking, l used it to watch NBC, and now  NBC knows I'm not in US.

Yes it's a cat and mouse game. Can only try a dedicated other IP address.

[davidozaus]

I just tried Tunnel bear VPN, and got in just fine.

 

I have yet to try my niece's mobile service provider.

 

Thanks to all for their efforts to help out.  

 

One wonders how many poor people are being affected by this problem.

Edited April 16, 2021 by davidozaus
clarification

[davidozaus]

FYI, I tried True for mobile phone and got blocked!

[davidozaus]

Update: today I was able to log into ID.me without a VPN. So sometimes while waiting stuff gets fixed, but sometimes it's tough to wait(not knowing it'll fix itself).