Thailand Pass support hotlines expanded

[snoop1130]

Image: Dept of Consular Affairs

 

PHUKET: The Thai Department of Consular Affairs has expanded the number of 24-hour hotlines to help travellers with issues submitting their applications through the Thailand Pass website.

 

The expanded hotlines were announced in Phuket yesterday through the ‘Phuket Info Center’ official Facebook page, operated by the Phuket office of the ministry of INterior.

 

The new “Call Center” hotlines ‒ open 24 hours ‒ are all local numbers in thailand, as follows:

 

• 02-572-8442
• 065-205-4247
• 065-205-4248
• 065-205-4249

 

People looking to specifically report technical problems were advised to email: [email protected]

 

Full Story: https://www.thephuketnews.com/thailand-pass-support-hotlines-expanded-81991.php

 

-- © Copyright Phuket News 2021-11-11

 

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[JCP108]

I didn't have any "issues submitting" my application. My issue is that they have not approved my application. Has been seven days.

[RichardColeman]

3 hours ago, JCP108 said:

I didn't have any "issues submitting" my application. My issue is that they have not approved my application. Has been seven days.

will be like their new phone lines probably - you can ring them but they will go on hold !

[rupert the bear]

i am puzzled by this.people are usually overseas when they apply as they wish to come t thailand on holidays?is that a correct assumption?is this some type of einstein like breakthru im purporting to make?i dont know what to say,stupidity incompetence and arrogance.why dont they let people walk in the embassy with the paperwork look at it and print them out a form,end of story,i have spoken to several people who started the process most gave up said$%^& that and went elsewhere a few stuck at it and were stressed to the bone,the ins seemed to be part f the problem i ve a buddy with 2 kids he wanted t come for 2 weeks but the airfares and then this ins scam its another 50 quid a head 200,naaaah we are off to sharm al sheik.also no one seems able to pick up the phone and answer a simple question at the embassy [the same disease the uk emb here has!!must get passed around at the cocktail parties,very contagious], get annoyed when u point out the system doesnt work and youve booked a flight already,well its all over u tube,check it out ,its a bundle of laughs!

[riverhigh]

What's this "hotlines" nonsense. Why not just fix the problem. Better still why not throw away  this "Thailand Pass" into the trash bin of history where it belongs. This Thailand Pass is counterporoductive and achieves nothing.  Does TAT not understand that the Thailand pass creates trvel anxiety and is a detterent to tourism.

[Skeptic7]

And staff will be too busy playing on their phones to actually answer the Hotline phones. ????

[henry213]

Well you can add as many lines as you want, but your still not reeling me in ???? No thanks ????????

[Hans Rayong]

It's an IQ-test. They don't want stupid people to come to Thailand. I got it in 2 minutes and so did all my friends.

[henry213]

25 minutes ago, Hans Rayong said:

It's an IQ-test. They don't want stupid people to come to Thailand. I got it in 2 minutes and so did all my friends.

So everyone is stupid to you????, I'd say anyone going there right now is stupid with the risk of getting locked up for upto 14 days and a very large bill to go with it, Good luck smart man ????

[USNret]

Here’s an idea… Why don’t they just have a single phone number, and it rolls over to another line each time a person calls? Much better than having 15 different numbers that you have to keep trying

[oznomad]

5 minutes ago, USNret said:

Here’s an idea… Why don’t they just have a single phone number, and it rolls over to another line each time a person calls? Much better than having 15 different numbers that you have to keep trying

Dont come around here with your logic. It's not welcome. ????

[hotchilli]

14 hours ago, snoop1130 said:

PHUKET: The Thai Department of Consular Affairs has expanded the number of 24-hour hotlines to help travellers with issues submitting their applications through the Thailand Pass website.

Jeez, can you imagine the cost of "calling Thailand" and speaking to someone with limited language skills?

[hotchilli]

52 minutes ago, Hans Rayong said:

It's an IQ-test. They don't want stupid people to come to Thailand. I got it in 2 minutes and so did all my friends.

Cheap shot... hope you don't get tested positive on arrival... see if your IQ will get you out of that situation.

[Pravda]

56 minutes ago, Hans Rayong said:

It's an IQ-test. They don't want stupid people to come to Thailand. I got it in 2 minutes and so did all my friends.

Or they want stupid people to come to Thailand. Congratulations to you and your friends.

[ChrisY1]

The hotline numbers have 3 cell phones and one fixed line....no toll free numbers....will they work? or will the cell phone numbers be busy with FB searches....

This whole thing is serious...people are giving up their applications......

I have a family member who is at the "give up stage"!

[Hans Rayong]

I applied last Friday and got the plane last Saturday. Stayed in hotel for 24 hours.

Just follow the instruction and insert QR-code twice for vaccin and even you will manage ????

[thailand49]

When I saw the new slogan " Thailand Pass "  I had no problem getting the point and I'm consider by many to be close to Stupid?????

[Chongalulu]

1 hour ago, Hans Rayong said:

It's an IQ-test. They don't want stupid people to come to Thailand. I got it in 2 minutes and so did all my friends.

The real low IQ comes from one who makes an assessment based on anecdotal evidence of a tiny amount rather than contrary data from a far wider base. Your arrival will certainly lower the (already low) average IQ in Thailand.

[elgenon]

1 hour ago, Hans Rayong said:

It's an IQ-test. They don't want stupid people to come to Thailand. I got it in 2 minutes and so did all my friends.

Wow! A superiority complex? I like it! So nice to dump on others!!!

[elgenon]

2 hours ago, rupert the bear said:

i am puzzled by this.people are usually overseas when they apply as they wish to come t thailand on holidays?is that a correct assumption?is this some type of einstein like breakthru im purporting to make?i dont know what to say,stupidity incompetence and arrogance.why dont they let people walk in the embassy with the paperwork look at it and print them out a form,end of story,i have spoken to several people who started the process most gave up said$%^& that and went elsewhere a few stuck at it and were stressed to the bone,the ins seemed to be part f the problem i ve a buddy with 2 kids he wanted t come for 2 weeks but the airfares and then this ins scam its another 50 quid a head 200,naaaah we are off to sharm al sheik.also no one seems able to pick up the phone and answer a simple question at the embassy [the same disease the uk emb here has!!must get passed around at the cocktail parties,very contagious], get annoyed when u point out the system doesnt work and youve booked a flight already,well its all over u tube,check it out ,its a bundle of laughs!

I'm with you. Local numbers do no good if you are out of the country. Are they really trying for foreign tourists? Makes you wonder about the who they are are trying to reel in as I don't think people in Thailand need the Thailand Pass. 

[raccos21]

Call centers are useless and it costs people money. Those workers at the call center can sell your personal information to hackers. It is happening a lot nowadays.
The best way is to just do it in the old fashioned way by submitting all your documents to the embassies in person or by mail to check. If it’s all ok then the embassies can issue a QR code. 

[dogfish180]

People looking to specifically report technical problems were advised to email: [email protected]

 

Most likely their email will crash ????????

[Sydebolle]

Well, the pr1cks do not want to hear this but a much easier solutions what the rest of the world does.

Vaccinated - allowed to land
Unvaccinated - go elsewhere

Would do away with all that typical Thai avalanche of bureaucracy which never works, see all those IT facilitating "helpers" like this Thailand Pass, Mor Phrom as well as all those funny little ideas of the immigration with TM 1 - 21,704 (plus the 90-days nightmare website). 

Hundreds of thousands have chosen to spend their money elsewhere on the planet and Thailand screwed itself oncemore again by wrongly assuming, that the dirty farang and alien can be commanded around as those Thai government officials please. 

Beaches, nice hotels, good food, safe environment, nightlife and girlies are available ....... not in Thailand but anywhere else. 

The one-night quarantine at THB 6'000/night in a hotel, treated like if you have Ebola, a cold Pat Kapraw at THB 400 ........ welcome to Thailand. 

The internet is already read OUTside Thailand, just in case someone was uncertain about that! 

[Samuiwind]

Those phone numbers! Tried an tried. Could not get thru. Thai language recording popped up.

The email: never got an answer to 5 inquiries sent over several days

[PolarAttack]

10 hours ago, JCP108 said:

I didn't have any "issues submitting" my application. My issue is that they have not approved my application. Has been seven days.

Did you log in and check the status?  That’s a new feature they’ve added.  Not sure if they’ll email you if it’s rejected. They might just move it aside :-((

[PEE TEE]

you don't wanna come at the Mo its not stopped raining for over a week 

[The Theory]

3 hours ago, USNret said:

Why don’t they just have a single phone number

Perhaps 7-11 has joined the network. Answer phones from different stores. 

[robertson468]

So, if I'm in the UK and I amongst many others are having a problem registering on the Thailand Pass site, I need to make a (very) long distance call, in the hope that someone will answer within a few minutes and that the operator can speak/understand English and is IT competent.  Where does Thailand get these Ministers/Officials from?  Apps should be designed as "user friendly", not designed by people who sadly do not think logically, or have a concern that it actually works and has trialed the system for several days before launching it.  The Country has now become the laughing stock of the Travel Industry and all the other Countries are so pleased, because Tourists are going anywhere but Thailand!  Our little Resort has had four cancellations already, as people eventually became frustrated and decided to go elsewhere.

Edited November 12, 2021 by robertson468

[richard_smith237]

24 minutes ago, robertson468 said:

So, if I'm in the UK and I amongst many others are having a problem registering on the Thailand Pass site, I need to make a (very) long distance call, in the hope that someone will answer within a few minutes and that the operator can speak/understand English and is IT competent.  Where does Thailand get these Ministers/Officials from?  Apps should be designed as "user friendly", not designed by people who sadly do not think logically, or have a concern that it actually works and has trialed the system for several days before launching it.  The Country has now become the laughing stock of the Travel Industry and all the other Countries are so pleased, because Tourists are going anywhere but Thailand!  Our little Resort has had four cancellations already, as people eventually became frustrated and decided to go elsewhere.

Would you suggest they place support in each country ? 
 

Skype can make cheap calls. 

 

Once the bugs are ironed out the Thailand Pass application is very simple & user friendly. 
It had an appalling start because it wasn’t beta tested, essentially the first users (first week) were the beta testers !!! 
 

It was very careless and stupid of Thailand to rollout the Thailand Pass site without testing.
But, I believe it’s operating now without bugs & approval times are < 3 days (so I’ve read, not sure if that is true?) 
 

 

Edited November 12, 2021 by richard_smith237

[Jingthing]

4 hours ago, hotchilli said:

Cheap shot... hope you don't get tested positive on arrival... see if your IQ will get you out of that situation.

Indeed.

Some people are so smug.

They don't personally have a problem yet they lack the imagination to understand that many other people legitimately do.

Edited November 12, 2021 by Jingthing