Dee Money Transfer Late

[KhaoYai]

I've just had some money transfered to me by Dee Money and it was 1 day late.  As far as I'm aware they guarantee a next working day transfer - they state:

 

As such, if the transaction has been done on a working day in both countries (Thailand and the receiving country) and before 4 PM of the working day and the money was not received within the guaranteed time given, DeeMoney will offer an immediate refund of the transfer amount and service fee.

 

The above is subject to conditions which is to be expected but as far as I can see, nothing they list as exceptions forms the reason for the late receipt.  The sender phoned them to ask where the transfer had go to and was told "sorry, App update".

 

I am not a Dee Money member so I don't know exactly how their service works but what I'd like to know is: when you make a transfer using Dee Money, is the default service 'Dee Next' (the guaranteed service) or is it a different service?

Edited December 3, 2021 by KhaoYai

[daviddabit]

i use dee money regularly and there are 2-3 occasions i received the money 1 day later than the promised next day delivery.  spoke to dee money and they only apologise never receive any refund of service fees ..

 

[Chelseafan]

Are you taking into account Bank holidays ?

 

I may be wrong but yesterday was constitution day so I'm not sure if banks were operating...