Bank refusing to provide bank statement

[Velleman]

My wife needs proof that she paid for something a few years ago, so she went to kasikorn bank to request a bank statement from that specific period.
The account had been closed a year ago but that shouldn't matter.

Clerk: "No hab!"

Supervisor: "mai mee!"

Manager: "sent to vault, buried very deep, cannot get".

Banks are legally obligated to keep all financial records for 10 years, at least in my country! I suppose it's the same in Thailand.

What can we do? Get a lawyer involved?

This is exactly one of the reasons why we left Thailand, the incompetence, the laziness and bureaucracy when it comes to dealings like this. So frustrating.

Edited December 6, 2021 by Velleman

[sirineou]

9 minutes ago, Velleman said:

My wife needs proof that she paid for something a few years ago,

What exactly is a few years ago? As far as I know banks are only required to keep records for 5 years

[stubuzz]

15 minutes ago, Velleman said:

Manager: "sent to vault, buried very deep, cannot get".

Thailand 4.0!

[Dante99]

18 minutes ago, Velleman said:

Banks are legally obligated to keep all financial records for 10 years, at least in my country! I suppose it's the same in Thailand.

 

No reason to expect your country and Thailand would have same banking laws.

 

19 minutes ago, Velleman said:

My wife needs proof that she paid for something a few years ago

If it was important she should have kept a receipt.  Really off the mark to blame the bank.

[Kwasaki]

I have a book with Thai bank account and always keep the old full books with the record if updated regular.

[sirineou]

This information is for the US, but I am sure Thailand does no keeps theit records any longer , if anything they keep them less. 

"Under the Bank Security Act, banks must keep a detailed history of each checking and savings account for at least five years after the information is obtained. "

https://finance.zacks.com/long-banks-keep-records-checking-savings-accounts-11639.html

[Kwasaki]

2 minutes ago, sirineou said:

This information is for the US, but I am sure Thailand does no keeps theit records any longer , if anything they keep them less. 

"Under the Bank Security Act, banks must keep a detailed history of each checking and savings account for at least five years after the information is obtained. "

https://finance.zacks.com/long-banks-keep-records-checking-savings-accounts-11639.html

Never mind laws it sounds like telling the manager how important it is and offer to pay for a service.

[sirineou]

1 minute ago, Kwasaki said:

Never mind laws it sounds like telling the manager how important it is and offer to pay for a service.

It Thailand cash trumps any any goverment regulation, and some times the laws of nature ????

[cyril sneer]

they should be able to provide a statement, in general prices are

 

1-6 months - 100 baht

7-24 months - 200 baht

2+ years ago - 500 baht

 

[cyril sneer]

21 minutes ago, Dante99 said:

No reason to expect your country and Thailand would have same banking laws.

true but by law Thailand have to keep the records for 10 years too, even if the account was closed

[ikke1959]

they can't find anything in the mountains ofcopies and papers that they require everytime.. Maybe they never heard of internet or digital archives??I worked in the Netherlands on a bank and they had the administration on daily microfiches... and that was 30 years ago.....

[shackleton]

You mentioned asking for proof of spending on a bank statement 

Which the bank did not supply 

Then you say that was one of the reasons you left Thailand 

Does not take much for you to get upset ????

[Robin]

IMO Thai banks lead the world in being unhelpful and having no regard for customer service.   

Sorry to hear your problems, but TIT

The whole Thai banking industry need some foreign competition to shake it up.  Why do you think that no foreign competition is allowed here?

[Doctor Tom]

4 minutes ago, Robin said:

IMO Thai banks lead the world in being unhelpful and having no regard for customer service.   

Sorry to hear your problems, but TIT

The whole Thai banking industry need some foreign competition to shake it up.  Why do you think that no foreign competition is allowed here?

Haha that made me laugh.  UK banks are hopeless for retail customers.  They would be the last people you would ask to advise on upgrading your service.  Same for US banks. My Thai bank, SCB, is fine for me and much better than RBS,  my UK bank  

[Liverpool Lou]

3 hours ago, Velleman said:

My wife needs proof that she paid for something a few years ago, so she went to kasikorn bank to request a bank statement from that specific period.
The account had been closed a year ago but that shouldn't matter.

Clerk: "No hab!"

Supervisor: "mai mee!"

Manager: "sent to vault, buried very deep, cannot get".

Why doesn't she use the statement or passbook entry that her ex-bank provided her at the time that she, surely, would not have disposed of so irrationally?

[Liverpool Lou]

2 hours ago, cyril sneer said:

true but by law Thailand have to keep the records for 10 years too, even if the account was closed

Which "law" is it that you are quoting?  

[OneMoreFarang]

Sometimes it's funny when people complain about Thai banks.

Recently I had to do business with several banks in a so called first world country in Europe. I couldn't believe how bad their service is (in general).

20 minutes waiting on the phone to get connected at all is normal. Then someone incompetent on the phone is normal. Then, with one bank I was asked to send them an email with details. Fair enough, this is what I did. I know the mail arrived (receipt from Outlook) but 3 weeks later I still didn't have a reply, not even one telling me they are working on it and I should wait a little. So I called again. After the usual 20 minutes waiting the bank employee couldn't understand how I expected already an answer after 3 weeks. "It takes time, you must wait..." Yeah, sure 1st world service. Even the worst bank in Thailand has better service.

[Doctor Tom]

2 hours ago, OneMoreFarang said:

Sometimes it's funny when people complain about Thai banks.

Recently I had to do business with several banks in a so called first world country in Europe. I couldn't believe how bad their service is (in general).

20 minutes waiting on the phone to get connected at all is normal. Then someone incompetent on the phone is normal. Then, with one bank I was asked to send them an email with details. Fair enough, this is what I did. I know the mail arrived (receipt from Outlook) but 3 weeks later I still didn't have a reply, not even one telling me they are working on it and I should wait a little. So I called again. After the usual 20 minutes waiting the bank employee couldn't understand how I expected already an answer after 3 weeks. "It takes time, you must wait..." Yeah, sure 1st world service. Even the worst bank in Thailand has better service.

Yep, Western banks are truly hopeless. 

[soi3eddie]

44 minutes ago, Doctor Tom said:

Yep, Western banks are truly hopeless. 

That's correct for sure. The only thing they are good for is processing transactions (and they sometimes fail with that). Never expect any kind of "service" from them let alone allow them to give any kind of investment or business "advice". 

 

 

[KhunLA]

7 hours ago, cyril sneer said:

true but by law Thailand have to keep the records for 10 years too, even if the account was closed

False, it's 5 yrs for Thailand per Accounting Act, B.E. 2543 (2000)

and for curious, it's 5 yrs for the EU, and I think 6 for UK

NOT 10 yrs for either EU or UK

USA is also 5 yrs if FDIC is involved.

 

Google is your friend ...... 

 

Edited December 6, 2021 by KhunLA

[lungbing]

The law says banks have to keep the data, and I'm sure they do.  But does the law say they have to give it to you?

[Gottfrid]

11 hours ago, Velleman said:

My wife needs proof that she paid for something a few years ago

I guess she should have printed receipt of important things, then. Talk to your wife. Not the bank. Especially not, after you have closed the account. Just very silly.

[cyril sneer]

3 hours ago, KhunLA said:

False, it's 5 yrs for Thailand per Accounting Act, B.E. 2543 (2000)

and for curious, it's 5 yrs for the EU, and I think 6 for UK

NOT 10 yrs for either EU or UK

USA is also 5 yrs if FDIC is involved.

 

Google is your friend ...... 

 

You can get bank statements of up to 10 years

 

Wife is a banker and have had to get it done myself

 

Not gonna bother googling law in Thai language 

[Neeranam]

9 hours ago, Robin said:

IMO Thai banks lead the world in being unhelpful and having no regard for customer service.   

Sorry to hear your problems, but TIT

The whole Thai banking industry need some foreign competition to shake it up.  Why do you think that no foreign competition is allowed here?

My local bank is Malaysian. 

[Neeranam]

12 hours ago, Velleman said:

My wife needs proof that she paid for something a few years ago, so she went to kasikorn bank to request a bank statement from that specific period.
The account had been closed a year ago but that shouldn't matter.

Clerk: "No hab!"

Supervisor: "mai mee!"

Manager: "sent to vault, buried very deep, cannot get".

Why do the bank staff speak English to your wife? I assume she is Thai. 

 

You also criticize Thailand, did you know Thai women sometime lie to their foreign 'sanook, feel my pum pui' husbands?

[TheScience]

Your wife doesn't have the transaction record, bank book but you're livid they can't locate it in a bank in Nakon Nowhere. Lol.

[sirineou]

10 hours ago, cyril sneer said:

You can get bank statements of up to 10 years

 

Wife is a banker and have had to get it done myself

 

Not gonna bother googling law in Thai language 

The minimum time required by law is 5 years, there is no maximum, so a bank can keep recodes however long they went as long as it is not less than 5 years. 

[SAFETY FIRST]

Try another branch 

 

Pointless getting yourself worked up, I find Thai banks to be helpful. 

 

I dred doing any banking back in Oz, horrible service. 

[tonray]

On 12/6/2021 at 10:52 AM, Robin said:

IMO Thai banks lead the world in being unhelpful and having no regard for customer service.   

Nonsense. When I show up at Bangkok bank for my annual statement/letter, the security guy walks me right to the appropriate staff he knows speaks English,  and they drop whatever they were doing to get my docs for immigration. Because I'm usually the only foreigner in any particular bank branch,  they bend over backwards,  even filling out deposit or withdrawal slips and walking me to the Right desk for quick service. In the West,  the do the "hmm looks like he's not worth ten million let's stall him until closing time and make him come back tomorrow "

Edited December 9, 2021 by tonray

[david555]

Kasikorn keep only 7 years records , this said to me as a warning  in case need  transferring money out  Thailand , by the lady in charge of foreign exchange second floor KK Pattaya klang (central rd.) .

Best keep my records on hand of all transfers was her advise  .