Hungry Now announces they are shutting down, releases letter to customers

[snoop1130]

 

The following is a letter from the Hungry Now Company LTD. CEO to HungryNow customers in the Pattaya and Chonburi area.

 

Dear HungryNow Customer,

 

I am writing this letter to inform you that HungryNow has decided to close the business.

 

We will close our App and Website on March 15, 2022.

 

Thank you for this time, for your understanding, and for all your support.

 

On behalf of Hungry Now Co., Ltd, I wish you all the best in your future endeavors.

 

Yours Sincerely,

 

Mikael Löfberg

CEO – HungryNow

 

Full Story: https://thepattayanews.com/2022/02/24/hungry-now-announces-they-are-shutting-down-releases-letter-to-customers/

 

-- © Copyright The Pattaya News 2022-02-24

 

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[Henk Langeweg]

What was there business?

[ukrules]

1 hour ago, Henk Langeweg said:

What was there business?

It appears to have been a localised food ordering / delivery app based out of Pattaya.

 

[Will B Good]

Maybe start up again in April as........... 'Starving now?'

[jacko45k]

11 hours ago, ukrules said:

It appears to have been a localised food ordering / delivery app based out of Pattaya.

 

One of many I believe.....

[hotchilli]

A sign of the times, yet Prayut & Co say things are improving... 

[Henryford]

I am surprised. The roads are full of delivery guys in Pattaya so business must be good.

[Skeptic7]

Used once and worked well. Speedy delivery. Intended to use again, but got this email yesterday. Too much bigger competition from Grab, FoodPanda & Line. 

[leba]

What is so funny is that from the start somebody could think that he will compete with Grab or Uber...

It was such a ridiculous idea that it's even a record that this company could remain open until now !

5555

[Jingthing]

4 minutes ago, leba said:

What is so funny is that from the start somebody could think that he will compete with Grab or Uber...

It was such a ridiculous idea that it's even a record that this company could remain open until now !

5555

There is no Uber here.

There is Grab, Panda, Lineman, Hungry Now for now, and Food Moover which I've never used.

[dddave]

Hungry Now was excellent when they first began: great service and prices with a lot more "Western style" menus available than the competition. Unfortunately, as time went on, their service seemed to decline steadily. 

I think the closing of many of the Western themed restaurants such as "Retox" that used their service hurt them badly as well.

 

I experienced several unfulfilled orders that never showed-up. 

More and more, when I attempted to order during business hours I'd get "No drivers available."  At one point a few months ago, their app just stopped working for three or four days.

I finally gave-up trying to use them. 

 

 

Edited February 25, 2022 by dddave

[Jingthing]

19 minutes ago, dddave said:

Hungry Now was excellent when they first began: great service and prices with a lot more "Western style" menus available than the competition. Unfortunately, as time went on, their service seemed to decline steadily. 

I think the closing of many of the Western themed restaurants such as "Retox" that used their service hurt them badly as well.

 

I experienced several unfulfilled orders that never showed-up but were still charged to my account which was difficult and time consuming to clear-up. 

More and more, when I attempted to order during business hours I'd get "No drivers available."  At one point a few months ago, their app just stopped working for three or four days.

I finally gave-up trying to use them. 

 

 

I use them often but with cash.

All orders came unless cancelled by restaurants.

In the earlier months their software function especially around mapping location was very awful.

But over time albeit very slowly their software got better and better.

They clearly didn't have the IT level of Grab or Panda.

But I will really miss them.

Glitches and all their brand feels like it has more soul than the big boys.

Edited February 25, 2022 by Jingthing

[PETERTHEEATER]

23 hours ago, Henk Langeweg said:

What was there business?

Spare ribs?

[Ohyesuare]

Seems like they dumped maybe too much cash into advertising and promo codes that didn't see a good return. I used it just once if I recall and the driver made me come all the way to the very front entrance of my condo, whereas I can usually ask the Grab guys to meet me at the elevator. I did like that the app and menu were more English friendly. But I never expected they could compete with Grab or Food Panda.

[The Hammer2021]

23 hours ago, Henk Langeweg said:

What was there business?

Food delivery

[Liverpool Lou]

5 minutes ago, The Hammer2021 said:

23 hours ago, Henk Langeweg said:

What was there business?

Food delivery

Bankruptcy delivery.

[connda]

??? ???? Who???

[Leaver]

 

I guess with hundreds of new restaurants in the city, no one needed delivery any more.  ????  

[Jingthing]

2 hours ago, Ohyesuare said:

Seems like they dumped maybe too much cash into advertising and promo codes that didn't see a good return. I used it just once if I recall and the driver made me come all the way to the very front entrance of my condo, whereas I can usually ask the Grab guys to meet me at the elevator. I did like that the app and menu were more English friendly. But I never expected they could compete with Grab or Food Panda.

All the companies have some drivers like that. You need to have tactics to nudge them.

Edited February 25, 2022 by Jingthing

[TimBKK]

I use HN regularly and have yet to experience anything other than a minor inconvenience.  Of note, I thought their English speaking customer service staff were quite good, and easily accessed - unlike their competitors.  Sad that they couldn’t make it work.

[Jingthing]

1 minute ago, TimBKK said:

I use HN regularly and have yet to experience anything other than a minor inconvenience.  Of note, I thought their English speaking customer service staff were quite good, and easily accessed - unlike their competitors.  Sad that they couldn’t make it work.

Very good point about their customer service. Vastly superior to the competition.