Chicksaw Posted April 1, 2023 Share Posted April 1, 2023 The top panel has separated from the bottom of my MS Surface laptop. Pic: Diagnosis by 2 local techies: Battery has blown up and caused the glue to fail. Need to replace battery and glue panels together. Make sense? If so, please recommend a place in Fortune Town to go to. Thanks. Link to comment Share on other sites More sharing options...
OneMoreFarang Posted April 1, 2023 Share Posted April 1, 2023 Yes, it makes sense that the battery is the problem. Now good luck with someone who will replace it for you. Some time ago I searched on YouTube for such a procedure. As far as I remember it's possible, but not exactly simple. Link to comment Share on other sites More sharing options...
Chicksaw Posted April 1, 2023 Author Share Posted April 1, 2023 4 minutes ago, OneMoreFarang said: As far as I remember it's possible, but not exactly simple. I have no intention to try myself. That's why asking for a shop to go to. Link to comment Share on other sites More sharing options...
ravip Posted April 1, 2023 Share Posted April 1, 2023 6 minutes ago, Chicksaw said: I have no intention to try myself. That's why asking for a shop to go to. How about this place? https://allservicecenters.com/Microsoft/Microsoft-Bangkok-Service-Center-Customer-Care-Number-_07811.html 1 Link to comment Share on other sites More sharing options...
OneMoreFarang Posted April 1, 2023 Share Posted April 1, 2023 1 hour ago, Chicksaw said: I have no intention to try myself. That's why asking for a shop to go to. Understood. But it gives you an idea how easy or difficult it is to do that, probably different depending on the exact model. Link to comment Share on other sites More sharing options...
dayo202 Posted April 1, 2023 Share Posted April 1, 2023 I had a new battery supplied and fitted, cost was 2500฿. The new battery was original HP and not a copy Link to comment Share on other sites More sharing options...
digbeth Posted April 1, 2023 Share Posted April 1, 2023 If it's under warranty contact Microsoft and they'll send over courier to pick it up and send a refurbished replacement The guy that specialize in Surface repair is not in Fortune town, up the road in Asok search for True IT Link to comment Share on other sites More sharing options...
HampiK Posted April 2, 2023 Share Posted April 2, 2023 I had exactly the same problem. As the Laptop was still under warranty, Microsoft shipped a new one to my Thai address. I still have the old one with the broken battery. Everything was free of charge. I needed a few phone calls and some email conversation with Microsoft, including pictures of the damaged laptop. But I was very surprised how easy and smooth everything went on. Link to comment Share on other sites More sharing options...
NanLaew Posted April 2, 2023 Share Posted April 2, 2023 12 minutes ago, HampiK said: I had exactly the same problem. As the Laptop was still under warranty, Microsoft shipped a new one to my Thai address. I still have the old one with the broken battery. Everything was free of charge. I needed a few phone calls and some email conversation with Microsoft, including pictures of the damaged laptop. But I was very surprised how easy and smooth everything went on. This almost mirrors the experience of my friend who bought his Surface in the US but it was OUT of warranty here when the battery fattened. They still replaced it with a new Surface, shipped to Thailand and were not interested in the old one. This new replacement Surface, while still under warranty, grew a fat battery as well and again, they shipped a new one here to replace it. 1 Link to comment Share on other sites More sharing options...
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