Bought? Merger? Rebrand?

 

All  AA Insure staffers still involved?

they've not sent an email out to customers 

What a shame. Their original name told you exactly what they did. Now ????????

Are you sure?

 

 No mention of it on their website

 

https://www.aainsure.net

Norhing at all about this on their website

 

https://www.aainsure.net/

 

Where did you see this?

What is "AA Insure"?  Do you mean "AA Insurance Brokers Thailand"?

 

What is "AA World"?  

 

Where are you getting your terminology, not to mention your information?

39 minutes ago, KannikaP said:

What a shame. Their original name told you exactly what they did. Now ????????

It probably still does.

A friend at lunch today showed me an email he'd sent to (x)@aainsure.net.

 

He got a reply by someone @aa-world.com, raising the questions for both of us expressed in the OP.

 

He emailed back asking about AA World.

 

The rep stated in response

 that they have made some internal changes at AA Insure, which is now handling local Thai accounts, and that AA World is handling International accounts.

 

The email also had this link:

www.aa-world.com.

On 4/24/2023 at 6:42 AM, Sheryl said:

Norhing at all about this on their website

 

https://www.aainsure.net/

Sheryl, who has replaced Jenny as your agent?

 

1 hour ago, omnipresent said:

Sheryl, who has replaced Jenny as your agent?

 

I wasn't aware Jenny had left. 

2 hours ago, Sheryl said:

I wasn't aware Jenny had left. 

There has been some internal shuffling there.

On 4/24/2023 at 8:55 PM, JimmyJ said:

A friend at lunch today showed me an email he'd sent to (x)@aainsure.net.

 

He got a reply by someone @aa-world.com, raising the questions for both of us expressed in the OP.

 

He emailed back asking about AA World.

 

The rep stated in response

 that they have made some internal changes at AA Insure, which is now handling local Thai accounts, and that AA World is handling International accounts.

 

The email also had this link:

www.aa-world.com.

Insurance brokers licensed by the OIC here in Thailand are prohibited from placing their clients' business with insurers domiciled outside of Thailand. They may have set up an insurance brokerage outside Thailand to handle the placements they put with insurers based in other countries in order to stay on the right side of Thai insurance regulations.

21 hours ago, Sheryl said:

I wasn't aware Jenny had left. 

She is apparently only doing the local Thai stuff now (unfortunately).

"they've not sent an email out to customers"

 

"No mention of it on their website"

 

"Norhing at all about this on their website"

 

The above comments in this thread are still accurate.

 

A strange way to do things, plus suddenly no longer allowing one's longtime

agent to help or even communicate any longer.

 

The email link on the aa-world emails formerly linking to an in progress home page now links to:

 

File not found (404 error)

If you think what you're looking for should be here, please contact the site owner.

 

 

The (presumably new) aa-world website is not yet functional. Sounds like this is a change planned or in early stages of implementation rather than one completed, which may also be why no notification sent out.

 

The original AA Brokers website is still up and running  https://www.aainsure.net/

 

Have you been told by your agent that they can no longer help you? If so, surely they gave you an alternative contact?

 

If not suggest you suggest call the relevant office and ask who to speak to whoever is handling your account now.

 

Knock on wood I personally do not need to speak to them at this time as no hospitalizations planned (again, knock on wood). My premium comes up for renewal in early August, I usually hear from them around June or July, will see if I do this time and if so, by whom.