Can't Contact Pension People

[Neeranam]

Does anyone know how to contact the UK pension people?

I tried and got a number but it doesn't work. 

I used to get a letter, saying how much I had to pay, to my Thai address but haven't had one for a few years.

Any contact number would be great. 

 

All I have is 0044 191 218 3600

 

Whenever I press the required button, it just cuts off. This is on my UK phone, and also from my Thai phone. 

[metisdead]

Moved to the UK & Europe Topics and Events forum.

[Upnotover]

Just tried that number and selected "English" and went into a queue.  No other options were given so seemed to work fine up to that point.

[nigelforbes]

Telephone: +44 (0) 191 218 7777

 

https://www.gov.uk/international-pension-centre

[Neeranam]

7 minutes ago, nigelforbes said:

Telephone: +44 (0) 191 218 7777

 

https://www.gov.uk/international-pension-centre

They gave me the above number as I am below pension age. They couldn't transfer. 

 

[Neeranam]

13 minutes ago, Upnotover said:

Just tried that number and selected "English" and went into a queue.  No other options were given so seemed to work fine up to that point.

Strange, maybe as I am calling from the UK

[Neeranam]

17 minutes ago, Upnotover said:

Just tried that number and selected "English" and went into a queue.  No other options were given so seemed to work fine up to that point.

They ask me to press a number, and when using skype, it just goes dead. 

 

When using home(UK) phone, it goes quiet, after pressing number.

 

Oh, in now, please hold, will let you know in 40 minutes! 

[Upnotover]

1 minute ago, Neeranam said:

They ask me to press a number, and when using skype, it just goes dead. 

 

When sing home(UK) phone, it goes quiet, after pressing number

Goes quiet for a few seconds after pressing 1 for English, then into the queue and various recorded messages (I am also calling from the UK on a mobile).

[chickenslegs]

If you are under pension age I believe you need to contact "Future Pensions"

 

Phone numbers in the link https://www.gov.uk/future-pension-centre

[chickenslegs]

32 minutes ago, Neeranam said:

All I have is 0044 191 218 3600

That's the number for calling from outside the UK.

[Upnotover]

3 minutes ago, chickenslegs said:

That's the number for calling from outside the UK.

Work inside just fine (without 0044 of course). edit: just tried with and still works just as well.

[KannikaP]

8 minutes ago, chickenslegs said:

If you are under pension age I believe you need to contact "Future Pensions"

 

Phone numbers in the link https://www.gov.uk/future-pension-centre

But beware, there is still a delay because of COVID!

[3NUMBAS]

theres nobody in the office these days as there all of sick with some ailment

 

swinging  the lead

[Neeranam]

43 minutes ago, Neeranam said:

They ask me to press a number, and when using skype, it just goes dead. 

 

When using home(UK) phone, it goes quiet, after pressing number.

 

Oh, in now, please hold, will let you know in 40 minutes! 

Got through but I have to speak with someone else, they can't transfer anymore. 

 

Same number but press 4 then 1. 

 Tried 4 times but get the engaged tone , unreal. 

 

I can't pay as haven't had a letter for years. May just pay the same account what I think it is and hope for the best. 

[Neeranam]

or write a letter! 

[OJAS]

On 4/24/2023 at 5:56 PM, Neeranam said:

or write a letter! 

..which they will studiously ignore if my unsuccessful attempt to use the snail mail method for seeking a temporary uplift in my frozen pension during a trip to the UK last year is anything to go by.

 

[Neeranam]

After 3 days I got through but seems I have to call HMRC, not pensions lol

[lamyai3]

4 hours ago, Neeranam said:

After 3 days I got through but seems I have to call HMRC, not pensions lol

FPC if you need to know how much you can pay.

HMRC to deal with the payment, they'll give you an 18 digit reference number. It's much easier if you can get registered on the Government Gateway system as a lot of the information you need is shown on there. 

[Neeranam]

23 hours ago, lamyai3 said:

FPC if you need to know how much you can pay.

HMRC to deal with the payment, they'll give you an 18 digit reference number. It's much easier if you can get registered on the Government Gateway system as a lot of the information you need is shown on there. 

Thanks, sorted now, given new address, my mum's in Scotland. Can pay back last two missing years, got the ref number.