Roojai Car Insurance

[KannikaP]

I got papers from my Brokers asking if I would like to change from AXA to Roojai for a much reduced premium, but a greater value of the vehicle.

Is it a good idea or not please?

[hadock]

around 5 years I switched from Axa to Roojai for the same reasons. 1st class insurance. All works fine so far, premiums are stable. Easy handling, you can do everything online. 
But I never had an accident. So it is unknown to me how their service will be if  I have to open a claim.

[Kwasaki]

I'm with Roojai pay monthly I like that.

[KannikaP]

36 minutes ago, hadock said:

around 5 years I switched from Axa to Roojai for the same reasons. 1st class insurance. All works fine so far, premiums are stable. Easy handling, you can do everything online. 
But I never had an accident. So it is unknown to me how their service will be if  I have to open a claim.

Is that not the same with ALL insurance policies, motor, health, house etc.

Has anyone had any claim experience with Roojai?

[Kwasaki]

14 minutes ago, KannikaP said:

Is that not the same with ALL insurance policies, motor, health, house etc.

Has anyone had any claim experience with Roojai?

My daughter did no no problem.

[Lacessit]

20 minutes ago, KannikaP said:

Is that not the same with ALL insurance policies, motor, health, house etc.

Has anyone had any claim experience with Roojai?

I've had one claim with Roojai after my GF had a fender bender. 3000 baht excess, cost was 4500 baht. Fixed in 4 days, no problem.

[Ralf001]

1 hour ago, hadock said:

around 5 years I switched from Axa to Roojai for the same reasons. 1st class insurance. All works fine so far, premiums are stable. Easy handling, you can do everything online. 
But I never had an accident. So it is unknown to me how their service will be if  I have to open a claim.

I rear ended a small sedan late 2022.

I was 100% at fault, sent them a message via the app... a rep called me within minutes.

Told what the deal was and was asked to add them to line and send location.

20 mins later rep showed up, got all the details and took all the relevevant pics, got the deets of the person I hit, organised a tow truck for her car and a taxi for her.

Sorted the paper work for me to repair mine,

All done and dusted in under an hour, cost was Bt.3000 excess.

 

[petermik]

Be aware Roojai will not insure you in your name if you are over 75.

[Etaoin Shrdlu]

Roojai is an insurance broker. I believe they place their cleints' auto business with Krungthai Panich Insurance. The OP's broker is actually asking if the OP would like to switch from AXA to Krungthai Panich.

[Kwasaki]

12 minutes ago, petermik said:

Be aware Roojai will not insure you in your name if you are over 75.

That is not true I have renewed with Roojai and I am the main driver at age 76.

 

 

[jaiyenyen]

I've been with Roojai for the past 5 years. I've had no issues with them. Pay monthly.....easy.

 

[Liverpool Lou]

39 minutes ago, jaiyenyen said:

I've been with Roojai for the past 5 years. I've had no issues with them. Pay monthly.....easy.

 

What has your claims experience with them been like over the past five years?

[BenStark]

5 minutes ago, Liverpool Lou said:

What has your claims experience with them been like over the past five years?

Most people know how to drive a car, so they may not have frequent claims. Like I haven't had an insurance claim in the past 12 years, while I drove 223.000 km during that period.

 

Your driving skills most likely are not that good, why would you otherwise ask about claims?

 

Other posters in this thread have already posted their claim experience, if you could be bothered to read.

[KannikaP]

10 hours ago, BenStark said:

Your driving skills most likely are not that good, why would you otherwise ask about claims?

Cobblers. I am a very good driver, never had an accident in 55 years, 12 of them in Thailand.

But I would still want to know claims experiences from others before changing insurance companies, just in case!

[petermik]

On 6/23/2023 at 7:09 PM, petermik said:

Be aware Roojai will not insure you in your name if you are over 75.

 

On 6/23/2023 at 7:24 PM, Kwasaki said:

That is not true I have renewed with Roojai and I am the main driver at age 76.

 

 

That is good news then.. the last information on here some time ago was that the cut off was at 75 years ????

[Kwasaki]

2 hours ago, petermik said:

 

That is good news then.. the last information on here some time ago was that the cut off was at 75 years ????

Maybe because we have been with them for a good few years and the policy is in my wife's name as is the truck.

The renewal came through and states any driver over 25 years old main driver my 'name' 76 years old.

 

The thing is who knows what happens with a claim maybe they would say if my fault and me driving that it is only covered by CTPL gov insurance.

 

The main reason for 1st class is that the truck is not that old and if it got written off by someone else at least we would get something back.

 

A kid hit it on a bike caused 3 dents, of course family was poor, we have 5000 excess so I got it fixed myself and it came to 4,350 nice job too.

[jaiyenyen]

14 hours ago, Liverpool Lou said:

What has your claims experience with them been like over the past five years?

Fortunately, I've never had to make a claim. However, all my other experiences with the company have been dealt with promptly and efficiently, so I have no reason to think that a claim would present a problem, or be any different.

[Liverpool Lou]

16 hours ago, jaiyenyen said:

I've been with Roojai for the past 5 years. I've had no issues with them. Pay monthly.....easy.

 

 

40 minutes ago, jaiyenyen said:

Fortunately, I've never had to make a claim. However, all my other experiences with the company have been dealt with promptly and efficiently, so I have no reason to think that a claim would present a problem, or be any different.

With respect, with no claims experience you're  hardly in a position to recommend them over any other broker or insurer, then.  Are there any insurance brokers that have issues accepting premiums!?

[Kwasaki]

7 minutes ago, Liverpool Lou said:

 

With respect, with no claims experience you're  hardly in a position to recommend them over any other broker or insurer, then.  Are there any insurance brokers that have issues accepting premiums!?

I'm with Roojai now because they offer good deals and you can pay monthly.

 

They do say 50% no claims so if you claim obviously you would lose that.

 

A neighbour had a claim not their fault and truck was fixed and back with them no problem that's all I know about claiming.

 

Don't really want to know what happens if it's my fault.????

[Liverpool Lou]

15 hours ago, BenStark said:

Your driving skills most likely are not that good, why would you otherwise ask about claims?

An unbelievably irrational statement concerning my driving skills.   

I asked because he was strongly recommending that broker and most people do not have any interaction with their insurers until it's time for a claim.  It's a that stage that the merits, or otherwise, of a broker becomes apparent...it's very easy to accept premiums without issue but that alone isn't a reasonable recommendation.

[Liverpool Lou]

15 hours ago, BenStark said:

Other posters in this thread have already posted their claim experience, if you could be bothered to read.

I was asking him because the others backed up their opinions with actual experience, he didn't...but how is it any of your concern to which posters I respond?

[jaiyenyen]

12 minutes ago, Liverpool Lou said:

 

With respect, with no claims experience you're  hardly in a position to recommend them over any other broker or insurer, then.  Are there any insurance brokers that have issues accepting premiums!?

With respect, I'm not recommending them above any other broker. I'm merely passing on my experience with this broker to anyone who might be interested.

[Ralf001]

30 minutes ago, Kwasaki said:

 

 

Don't really want to know what happens if it's my fault.????

As I posted above, the roojai rep comes to accident site... reviews the situation.... fills out the paperwork after taking the relevant statements and pictures... calls tow trucks and taxis if required. 

[petermik]

On 6/23/2023 at 7:09 PM, petermik said:

Be aware Roojai will not insure you in your name if you are over 75.

 

21 hours ago, Kwasaki said:

Maybe because we have been with them for a good few years and the policy is in my wife's name as is the truck.

The renewal came through and states any driver over 25 years old main driver my 'name' 76 years old.

 

 

So the policy is not in your name but you are down as main driver....I think that from the information I was given you would not be able to take out one in your name only due to the cut off at 75 years of age... perhaps someone can explain why and correct me if I am wrong?

[Kwasaki]

3 hours ago, petermik said:

 

So the policy is not in your name but you are down as main driver....I think that from the information I was given you would not be able to take out one in your name only due to the cut off at 75 years of age... perhaps someone can explain why and correct me if I am wrong?

I share your suspicious of insurance companies.

All I was interested in was that the truck is still 1st class insured while I'm driving and my wife telephoned them and they said yes.

I would like to see that in writing. ????

[keithsimmonds]

Just got my renewal quote from Roojai and the 10000baht excess seems to have disappeared only 5000 baht and lower is available .. bit of nuisance but still good value imho.

[spidermike007]

I was wondering how their roadside assistance is, if anyone knows? My woman is quite concerned about that, and wants to stick with our current insurance, which keeps raising the rates, even though the car is one year older each year, and we have had zero claims. The price hikes are very annoying. Roojai is half the cost.