I cannot login to Lazada any more

[billd766]

I cannot log onto Lazada Thailand.

 

I have a screenshot which may help, but I cannot copy or save it.

 

Has anybody any ideas on what I should do next?

 

Thank you in advance.

[tgw]

some more details may help, firstmost the device type (computer/phone) and software used (app or browser).

 

 

[transam]

On my PC it has had the jitters for a few days, perhaps they have a problem.

 

Have you tried logging out then in...(need password)....?

[billd766]

  On 9/24/2023 at 5:38 AM, tgw said:

some more details may help, firstmost the device type (computer/phone) and software used (app or browser).

 

 

Expand  

I am using my pc and the browser is Google Chrome.

 

I am using Windows 10.

 

I found the on screen keyboard and can do a copy of the screen using the Windows key on the pc and the PrtScn button on the on screen keyboard. I can copy the screen but I cannot do a copy to or save as to anywhere.

[billd766]

  On 9/24/2023 at 5:42 AM, transam said:

On my PC it has had the jitters for a few days, perhaps they have a problem.

 

Have you tried logging out then in...(need password)....?

Expand  

The problem with doing that, is that I cannot logon to logoff and log back on again.

[KannikaP]

Whenever I have had a problem, I call them and they re-set it.

You cannot log in with a VPN turned  on.

[transam]

  On 9/24/2023 at 5:47 AM, billd766 said:

The problem with doing that, is that I cannot logon to logoff and log back on again.

Expand  

Open a new tab, Google search for Lazada, then try login from scratch...

[tgw]

  On 9/24/2023 at 5:45 AM, billd766 said:

I am using my pc and the browser is Google Chrome.

 

I am using Windows 10.

 

I found the on screen keyboard and can do a copy of the screen using the Windows key on the pc and the PrtScn button on the on screen keyboard. I can copy the screen but I cannot do a copy to or save as to anywhere.

Expand  

as first steps, I would do the following:

- check available space on the system drive (C:)

- if space is available, try restarting the PC - still solves a lot of problems

 

I wouldn't know why you can't save the screenshot anywhere. try using WIN + shift + S  then something will popup giving you the option to save the screenshot.

 

deleting cookies related to lazada from your browser might also help.

[Crossy]

  On 9/24/2023 at 5:49 AM, tgw said:

as first steps, I would do the following:

- check available space on the system drive (C:)

- if space is available, try restarting the PC - still solves a lot of problems

 

I wouldn't know why you can't save the screenshot anywhere. try using WIN + shift + S  then something will popup giving you the option to save the screenshot.

Expand  

 

Yeah, you can then paste directly into an AN post: -

 

 

Like that (<Ctrl V>) ???? 

[xylophone]

I've had this happen a few times and it's bloody annoying, however if you can bring up the Lazada website on your screen, before logging in, try to pick a product from their search bar, then click on the "buy now" (or whatever it is) and that will take you through to another window onto which you can then sign into Lazada – – you don't have to purchase your particular item, but then can use the fact that you have logged in, to look at/purchase whatever you want – – worked for me a few times.

[billd766]

  On 9/24/2023 at 5:49 AM, transam said:

Open a new tab, Google search for Lazada, then try login from scratch...

Expand  

I tried that yesterday and the first wanted my mobile number. I put that in and it stopped going further by telling me that the number was already in use, and choose another number.

 

I am surprised that you did not hear my howls of rage and frustration.

[billd766]

  On 9/24/2023 at 5:48 AM, KannikaP said:

Whenever I have had a problem, I call them and they re-set it.

You cannot log in with a VPN turned  on.

Expand  

The VPN is turned off.

[KannikaP]

  On 9/24/2023 at 5:57 AM, billd766 said:

The VPN is turned off.

Expand  

OK, good. That eliminates that.

[billd766]

  On 9/24/2023 at 5:52 AM, Crossy said:

 

Yeah, you can then paste directly into an AN post: -

 

 

Like that (<Ctrl V>) ???? 

Expand  

Thank you.

[KannikaP]

  On 9/24/2023 at 5:49 AM, tgw said:

as first steps, I would do the following:

- check available space on the system drive (C:)

- if space is available, try restarting the PC - still solves a lot of problems

Expand  

Does Windows not tell you if space on C drive is getting low?

Re-starting the PC every morning seems to give me no problems at all.

[retarius]

I have the same problem. When I try to reset the password, they never send an OTP like they say they will. When I tried to open a new account, I can't because they say the email is already in use. I never liked them much anyway, so I have just stopped internet shopping completely.

[billd766]

  On 9/24/2023 at 5:53 AM, xylophone said:

I've had this happen a few times and it's bloody annoying, however if you can bring up the Lazada website on your screen, before logging in, try to pick a product from their search bar, then click on the "buy now" (or whatever it is) and that will take you through to another window onto which you can then sign into Lazada – – you don't have to purchase your particular item, but then can use the fact that you have logged in, to look at/purchase whatever you want – – worked for me a few times.

Expand  

Now that has worked for me but it seems to be a long way around to go a short distance.

 

Thank you.

[billd766]

  On 9/24/2023 at 6:01 AM, KannikaP said:

Does Windows not tell you if space on C drive is getting low?

Re-starting the PC every morning seems to give me no problems at all.

Expand  

I have just done a look see and I have 477 Gb of free space.

[connda]

  On 9/24/2023 at 5:55 AM, billd766 said:

I tried that yesterday and the first wanted my mobile number. I put that in and it stopped going further by telling me that the number was already in use, and choose another number.

 

I am surprised that you did not hear my howls of rage and frustration.

Expand  

If you are using a VPN - turn it off.  The only time I have issues with Lazada logins is when my VPN is on.

Another option?  Ditch Lazada and go to Shopee.  I never have login issues with Shopee and because of that I'm finding that more and more of my online shopping is done on Shopee.

[connda]

  On 9/24/2023 at 6:03 AM, retarius said:

I have the same problem. When I try to reset the password, they never send an OTP like they say they will.

Expand  

Same here.  I never get an OTP via email.  However, I shut off the VPN and I can log in.  So for me it has always been a VPN issue. 
It's going to cost them business in the long run.  They could set a persistant cookie that identifies you as having logged-in in the past, but they doen't seem to use the technology that is available to them.  Log in, close the browser, open the browser, and you have to log-in again.

However - Shopee does set a persistent cookie.  Log-in, close the browser, open the browser, you're still logged-in. 

As I said, Shopee is now getting my business.

[connda]

Although I don't use it, Lazada does have an Android app.

[dingdongrb]

  On 9/24/2023 at 5:52 AM, Crossy said:

 

Yeah, you can then paste directly into an AN post: -

 

 

Like that (<Ctrl V>) ???? 

Expand  

I thought everyone who uses a PC knows these two trusty friends, 'Ctrl C' and 'Ctrl V'?

[HappyExpat57]

Get the Android Lazada app, it works in a pinch.

 

My setup is identical - Win 10, Google Chrome - and my login has been hit and miss over the last two weeks. The app works rock solid.

[HappyExpat57]

For the best screen copy, use

 

Alt + Print Screen

 

This will only copy the section where the computer is focused, not the whole screen.

[dingdongrb]

There has been many times where using the 'LOGIN' link at the top of the home page doesn't work for me.

 

I use Chrome and Win 10 (just recently Win 11).

 

I have found (every time) that if I right-click on the 'LOGIN' link and use 'Open link in new tab', then login from that new window the problem will not occur.

[dingdongrb]

  On 9/24/2023 at 7:41 AM, HappyExpat57 said:

For the best screen copy, use

 

Alt + Print Screen

 

This will only copy the section where the computer is focused, not the whole screen.

Expand  

NOTE: Not all keyboards have a 'Print Screen' (Prt Sc) key.

[billd766]

  On 9/24/2023 at 5:53 AM, xylophone said:

I've had this happen a few times and it's bloody annoying, however if you can bring up the Lazada website on your screen, before logging in, try to pick a product from their search bar, then click on the "buy now" (or whatever it is) and that will take you through to another window onto which you can then sign into Lazada – – you don't have to purchase your particular item, but then can use the fact that you have logged in, to look at/purchase whatever you want – – worked for me a few times.

Expand  

That has just worked for me.

 

Thanks a lot.

[billd766]

  On 9/24/2023 at 7:43 AM, dingdongrb said:

There has been many times where using the 'LOGIN' link at the top of the home page doesn't work for me.

 

I use Chrome and Win 10 (just recently Win 11).

 

I have found (every time) that if I right-click on the 'LOGIN' link and use 'Open link in new tab', then login from that new window the problem will not occur.

Expand  

I just tried that and it didn't work.

 

Time for an afternoon nap and a brain reboot.

[billd766]

  On 9/24/2023 at 7:47 AM, dingdongrb said:

NOTE: Not all keyboards have a 'Print Screen' (Prt Sc) key.

Expand  

Mine doesn't, but the on screen keyboard does.

[dddave]

  On 9/24/2023 at 5:55 AM, billd766 said:

I tried that yesterday and the first wanted my mobile number. I put that in and it stopped going further by telling me that the number was already in use, and choose another number.

 

I am surprised that you did not hear my howls of rage and frustration.

Expand  

Three or four days ago, Lazada suddenly started telling me my login password was incorrect.  Long story short, I had to go to "forgot password" and put in a new password that required parameters different from before. Now 8 characters including letters, at least 1 capital, numerals and a special character.   I then had to go through a two-step verification to log-in again. Now all good.

 

What I think happened is that without thinking things out, (big surprise) Lazada without warning, initiated new password requirements which negated existing passwords that did not meet the new requirements.  I think if OP changes his PW, all will be good.