CHEATING ONLINE SHOPPING- be careful people

[Scouse123]

Hi.

 

Just to let you people know, and many may have already fallen for it already as I have recently, please be very careful when ordering online products now.

 

In the past I was happy. I bought plenty online. Loads of products sent as described.

 

I have found recently the products delivered to be very securely wrapped and impatient delivery riders who want you to pay COD so they can be on their way.

 

It's happened twice in the last week and products described online do not resemble what is delivered, neither in quality nor what I ordered.

 

I have lost a few quid, but I am now wise to these scams going on where they are sending tracking numbers and then not delivering what you order in the hope that you won't check the contents and just pay for them.

[KannikaP]

In my experience, I have had no problems returning articles to both Lazada and Shopee, and got prompt refunds.

[Andrew Dwyer]

I have only had one incident with Lazada ( I use both Shopee and Lazada ), ordered 8 packs of alcohol wipes and only 5 arrived. When questioned the seller initially asked for my unpacking video, being a relatively cheap item I hadn’t made one, he then told me to return as he had no more stock.

In the end I let it ride as was still a decent deal for 5 items instead of 8 which what the seller was probably banking on when faced with an order for 8 and he only had 5 left.

 

I compensated with a bad review, unfazed I still receive messages about offers from the seller.

[Dmaxdan]

17 minutes ago, KannikaP said:

In my experience, I have had no problems returning articles to both Lazada and Shopee, and got prompt refunds.

I agree. Also, you need to steer clear of "too good to be true" deals and where ever possible choose LazMall or LazPick sellers.

[KannikaP]

2 minutes ago, Dmaxdan said:

I agree. Also, you need to steer clear of "too good to be true" deals and where ever possible choose LazMall or LazPick sellers.

Yes, totally agree.

[sammieuk1]

My Mrs. is the sniffer dog for this one nothing gets ordered or paid for before forensic analysis of the seller,reviews etc, etc, so far 100% success rate 🤔

[BenStark]

40 minutes ago, Scouse123 said:

impatient delivery riders who want you to pay COD so they can be on their way.

 

Delivery drivers don't know what is in the parcel, or even who sent it, and it is you who decide COD on the order, not the logistics company

 

Yes they may be impatient as they may have a huge workload every day.

 

43 minutes ago, Scouse123 said:

I have lost a few quid, but I am now wise to these scams going on where they are sending tracking numbers and then not delivering what you order in the hope that you won't check the contents and just pay for them.

 

Everything that is not as expected can be returned and refunded.

 

With Lazada you have 7 or 14 days, depending on which shop you bought from, to start the return request.

 

With Shopee it is 3 or 7 days, but you can extend it on the webpage or in the app.

 

I have returned quite some stuff lately, as I agree there are a lot of scammer sellers, and have never been refused a refund.

 

Before covid I would have to return something now and then, the last year it's more like at least 50% is not as described or faulty

 

[bobbin]

Well.. I have been engaged in a 2 week running battle with Lazada and a scamming vendor. It's just now getting resolved. I ordered what was probably a too good to be true deal on a laptop. Paid up front. Something was telling me this and I attempted to cancel the order.. after it had been shipped but before I received it. No can do.. When the order arrived I left it unpacked and immediately initiated the return process. Vendor refused to accept the return. I contacted the Customer Service department and disputed that decision. Two weeks of back and forth with them. Send pictures. Send video after unpacking. The vendor for sure didn't want it back. It was supposed to be a brand name. There was no branding anywhere. A total no-name Chinese product with a "manual" completely in Chinese. To add insult to injury, it would not turn on. DOA.

 

I just received an email yesterday advising me to return to vendor. Lazada had seen the light. So I'm returning today but won't relax until the return is in my wallet and transferred to my bank.

[BenStark]

I don't know what is going on with lazada, but surely it stinks.

 

My previous placed on November 1 and estimated delivery November 11. The order get the status packed and a tracking number, which didn't exist by the way, and stays as packed "will be handed over to logistics partner" for the following 3 days.

 

Call lazada, and sure it is on the way according to the lying idiots. Seller had already said that it was shipped on November 2 but lazada had lost it, which was another lie of course, as I had checked the tracking number on the Cainiao website, and was unknown to them.

 

Parcel remained status packed until November 13, when it got cancelled, and of course shown in the listing as if the customer requested the cancellation.

 

On November 12 I placed an order for another item, with delivery date November 16.

 

Item is marked as packed since November 13 with no tracking number provided. Until yesterday it would still show 16 November as estimated delivery date in the order status, but I just checked and now the date has been removed.

 

Called lazada and of course the same BS been told, please wait, seller is packing the item. For 3 days? Right yeah.

 

I think I'm not gonna waste more time with Lazada

[giddyup]

Lazada never had a problem returning goods not as described and getting refunds, but would not buy from Facebook as there is no protection and too many scammers.

[Andrew Dwyer]

I do find that Lazada are much better at notifying you with delivery dates, except for the “ your item will be delivered within the next hour “ message which is usually within the next few hours.

Shopee on the other hand give you a longer delivery date then all of a sudden, 3 or 4 days before, are calling you to say they are arriving !

[Chris Daley]

The quality is such garbage now I prefer real shops.  Bought a cat toy, the string was torn off and the ball split in half.  Bought some shoes, wore them a few times and the sole is starting to peel off.

 

I will get the return address and pay them a visit in person.

 

[KhunLA]

LAZ, and I only use LAZMALL or 'Flagship' vendors.   Same with Shopee.  Product has no review, or less than 10, then I'll probably bypass the vendor, unless one mentioned above.

 

Wee bit of research and sorts most things.   Been very lucky myself.

[BenStark]

48 minutes ago, BenStark said:

On November 12 I placed an order for another item, with delivery date November 16.

 

Item is marked as packed since November 13 with no tracking number provided. Until yesterday it would still show 16 November as estimated delivery date in the order status, but I just checked and now the date has been removed.

 

Called lazada and of course the same BS been told, please wait, seller is packing the item. For 3 days? Right yeah.

 

 

Only 5 minutes after my call the order got a FAKE tracking number added, similar as with the previous order.

 

LEX tracking page they are not aware of the tracking number.

 

Item comes from Laz Mall seller, previous order that never got shipped was also from a Laz Mall, so much for credibility of those sellers.

 

 

[Mark Nothing]

Sellers are pulling the bait and switch on my lazada orders replacing higher quality, large sizes with lower quality smaller sizes.  Then hoping I don't hassle with jumping through the return hoops.

[Caiman]

If something is not right or defective I initiate a return in the Lazada app only.

I do not "chat" with the seller.

The seller has a set period of time to respond. In my experience the seller usually doesn't respond and gets timed out.

Also be careful of the new process to click received as this is seen as you accepting the item and the return option disappears!

Edited November 15, 2023 by Caiman
update

[NanLaew]

caveat emptor

 

sheesh...

[bkkcanuck8]

18 hours ago, KhunLA said:

LAZ, and I only use LAZMALL or 'Flagship' vendors.   Same with Shopee.  Product has no review, or less than 10, then I'll probably bypass the vendor, unless one mentioned above.

 

Wee bit of research and sorts most things.   Been very lucky myself.

The ones with lots of reviews - are probably farmed reviews... i.e. product was not actually shipped and money netted out to zero - leaving only the LAZ fees... then putting in a made up review.

[Andycoops]

22 hours ago, Dmaxdan said:

I agree. Also, you need to steer clear of "too good to be true" deals and where ever possible choose LazMall or LazPick sellers.

Yes they seem to be the most reliable sellers as presumably they're vetted.

[hkt83100]

23 hours ago, Andrew Dwyer said:

I compensated with a bad review

I hope you will not get sued for defamation.

[Caiman]

On the matter of reviews, I have marked defective and "used" items with 1 star.
The review is then removed once the item has been returned!
I once saw the same used and dirty kettle that I had returned.

 

 

[kennw]

23 hours ago, BenStark said:

 

Delivery drivers don't know what is in the parcel, or even who sent it, and it is you who decide COD on the order, not the logistics company

 

Yes they may be impatient as they may have a huge workload every day.

 

 

Everything that is not as expected can be returned and refunded.

 

With Lazada you have 7 or 14 days, depending on which shop you bought from, to start the return request.

 

With Shopee it is 3 or 7 days, but you can extend it on the webpage or in the app.

 

I have returned quite some stuff lately, as I agree there are a lot of scammer sellers, and have never been refused a refund.

 

Before covid I would have to return something now and then, the last year it's more like at least 50% is not as described or faulty

 

I ordered a 2Tb external drive not the cheapest on offer, when I tried to use it in my laptop it did not work, so I opened the case and read the specs on the drive itself. It was actually 600Gb, and even though advertised as Win 10 compatible, the manufacture date was pre Win 10. I sent it back to "L" and offered to give them all the scam details, supplier etc. They were not interested, just returned my money. Expect the scams to continue until they weed out the bad apples.

[PJ71]

On 11/15/2023 at 8:14 AM, KannikaP said:

In my experience, I have had no problems returning articles to both Lazada and Shopee, and got prompt refunds.

but it's not really a refund is it?

 

I'm sure i got money put in Lazada wallet or something like that...... i know i never got my money returned that's for sure.

[BenStark]

10 minutes ago, PJ71 said:

but it's not really a refund is it?

 

I'm sure i got money put in Lazada wallet or something like that...... i know i never got my money returned that's for sure.

 

You can withdraw the money to your bank account, or spend it on new purchases

[PJ71]

12 hours ago, BenStark said:

 

You can withdraw the money to your bank account, or spend it on new purchases

Ok, i did not know you could send it to bank account.

[cdemundo]

On 11/16/2023 at 5:51 AM, bkkcanuck8 said:

The ones with lots of reviews - are probably farmed reviews... i.e. product was not actually shipped and money netted out to zero - leaving only the LAZ fees... then putting in a made up review.

 

probably ?

Based on your Ouija board or ?

 

Admittedly they could be fake reviews, or some reviews out of the total are faked, but no way to know.

 

 

 

[bkkcanuck8]

5 hours ago, cdemundo said:

 

probably ?

Based on your Ouija board or ?

 

Admittedly they could be fake reviews, or some reviews out of the total are faked, but no way to know.

 

 

 

Based on it is common practice in China (and there are services that can be contracted to do it).  Lazada is owned by Alibaba (Aliexpress is owned by Alibaba - and the Aliexpress has been reportedly having lots of fake reviews identified by 3rd parties), Amazon that has been monitoring and has made an effort to stop it as it is against Terms of Service have booted a whole lot of companies off Amazon en mass (that also sell from China on other platforms - and if you cannot beat them you have to join em).  So you go to Lazada and you see one seller who has maybe one... and the one next to it has hundreds or thousands - yet when you order from one and the other - you get the same result...  The majority of people (vast majority - after ordering and getting what they want... don't bother with going back in to star or review their orders)...   That being said, I have gotten what I ordered (hundreds of orders over the years) on Lazada with no problem (regardless of starring) with only a few cases where I was not happy with the result (those were from China)... however I never order more than maybe 1500 baht orders... and if there is a local vendor I tend to prefer ordering from them.  I also check what I am ordering to see if it is sold by Central or Home Pro or Powerbuy or Ikea first, as often they will have a lower price than what is available on Lazada for the same thing (I have made that mistake a few times - so now I check first).

[Liverpool Lou]

On 11/15/2023 at 8:02 AM, Scouse123 said:

delivery riders who want you to pay COD so they can be on their way.

That's the idea of COD, pay the driver for the goods then you get them, it's not a DTOTCIYLI (delivery, then open, then cash if you like it).

[FarangFB]

My pet peeve with Lazada are the products that are using brand names while being fake. They add "Panasonic", "Philips" etc in the title and description and sell random generic low quality stuff. Lazada completely ignores my reports on these products and often delete my negative reviews too - I guess this is why they can keep close to 5 stars average on reviews.

[Scouse123]

On 11/25/2023 at 8:18 PM, Liverpool Lou said:

That's the idea of COD, pay the driver for the goods then you get them, it's not a DTOTCIYLI (delivery, then open, then cash if you like it).

Absolutey disagree.

 

You obviously don't order much online and it seems dont pretty get involved in most things but have a usually sarcastic or tainted opinion on everything.

 

It's a case of unscrupulous sellers sending junk through and not meeting the description they sold it as.

 

As a customer I am expecting a delivery and therefore pay for it.

 

When opened it does not resemble what was ordered.

 

its happened now on three occasions

 

We now open in front of the drivers, and the drivers have told us it is happening often and they have been instructed by their head office to video the opening of packages!

 

To those on here who keep quoting Lazada, where in my OP does it mention Lazada?

 

Mostly it's happening via Facebook orders.