My 8 year old TCL TV has a horizontal line across the top of the screen and none of the online suggested  fixes has helped it.  Unfortunately, the TCL service center is extremely low rated on Google and I think I may be better off using an independent service center.  

 

I will try calling TCL again though next week.  I was stuck on hold yesterday until I gave up.

 

 

Any recommendations for a good company in Bangkok.

 

Thanks.

Replacing your aging (8-year-old) TCL TV is probably more cost effective than repair. Given TCL's low ratings in general, maybe consider a new LG or Samsung instead.

2 hours ago, LosLobo said:

Replacing your aging (8-year-old) TCL TV is probably more cost effective than repair. Given TCL's low ratings in general, maybe consider a new LG or Samsung instead.

My 8 year old TCL has a far better picture then my 2 year old Samsung (not a QLED though) which required a new screen just out of warranty.  TCL are highly rated for picture quality, anyway.  

Sounds like you might’ve picked the wrong Samsung model — that’s hardly conclusive proof TCL is better.
 

I had to use a high-end, new TCL for 16 hours a day during a three-month recovery at a health facility, after being used to my LG AI OLED at home.

The facility had frequent breakdowns with other TCLs too.

After three months, I was more than ready to go home — mostly for the upgrade in AV.

At some point, even the hospital bed looked better than the picture.

4 minutes ago, LosLobo said:

Sounds like you might’ve picked the wrong Samsung model — that’s hardly conclusive proof TCL is better.
 

I had to use a high-end, new TCL for 16 hours a day during a three-month recovery at a health facility, after being used to my LG AI OLED at home.

The facility had frequent breakdowns with other TCLs too.

After three months, I was more than ready to go home — mostly for the upgrade in AV.

At some point, even the hospital bed looked better than the picture.

Hope your recovery has continued and you are enjoying that quality LG TV.  I am definitely a budget TV guy, for better or worse.  

37 minutes ago, ricklev said:

Hope your recovery has continued and you are enjoying that quality LG TV.  I am definitely a budget TV guy, for better or worse.  

Thank's different strokes for ....... 🙂

On 4/5/2025 at 12:42 AM, ricklev said:

Hope your recovery has continued and you are enjoying that quality LG TV.  I am definitely a budget TV guy, for better or worse.  

Same for me.  Maybe look at models released in 2024 for newer tech but without higher current prices.

 

OP hope you find a repair tech.

On 4/5/2025 at 8:50 AM, LosLobo said:

Replacing your aging (8-year-old) TCL TV is probably more cost effective than repair. Given TCL's low ratings in general, maybe consider a new LG or Samsung instead.

TCL have a 3 year warranty

LG and Samsung have a 1 year warranty (and I've had a Samsung fail after 18 months)

 

Get a new 75" TCL off Lazada for 17kbht

Picture quality better than my LG and Samsung.

Not to mention TCL runs Google TV.

6 hours ago, BritManToo said:

TCL have a 3 year warranty

LG and Samsung have a 1 year warranty (and I've had a Samsung fail after 18 months)

 

Get a new 75" TCL off Lazada for 17kbht

Picture quality better than my LG and Samsung.

Not to mention TCL runs Google TV.

I was happy with my TCL and would have bought another if this one can't be fixed.  However, I am discovering it is seemingly impossible to schedule a service call with TCL and the Google review for TCL service are amazingly bad.  tcl electronics (thailand) co.,ltd reviews https://g.co/kgs/kApchnQ 

 

I wonder what their story is with the terrible after sales service.   All they can say to me when I call is that somone will call me back, but no one does.