Report Vietnam Probes Airport Delay Stranding Passengers in Jet Bridge

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Picture courtesy of Vietnam News

 

Vietnam's aviation authorities are investigating an incident at Tân Sơn Nhất Airport in Ho Chi Minh City, where passengers were stranded for 40 minutes due to a glass door delay. The issue arose early Sunday morning when a flight from Đà Nẵng landed shortly after midnight.

 

Passengers disembarked only to find themselves unable to enter the terminal, as the door connecting the jet bridge remained closed. It was eventually opened by a security officer and an airline staff member, but not before passengers endured an uncomfortable wait.

 

Photos circulating in the media depicted visibly tired and frustrated passengers confined in the narrow space, sparking discussions about service quality at Vietnam’s busiest airport.

 

The Civil Aviation Authority of Vietnam (CAAV) has called on the Southern Airports Authority to collaborate with Tân Sơn Nhất Airport and other relevant units to thoroughly investigate the incident. Key questions include why the door was not opened promptly and what communication or procedural breakdowns occurred.

 

To address these concerns, the CAAV has also asked for enhanced oversight of airlines and ground service providers. The aim is to ensure that passenger services meet the expected standards of reliability and efficiency.

 

Tân Sơn Nhất Airport has been directed to review and potentially overhaul its passenger-handling procedures. This includes assessing the coordination between various agencies and identifying any operational gaps that may have contributed to the delay. Officials are tasked with pinpointing the root cause and recommending steps to prevent future occurrences, aiming to boost passenger experience and trust in the airport’s operations.

 

  Adapted by ASEAN Now from Vietnam News 2025-06-17