Bolt-Final price difference.

[stubuzz]

I ordered a taxi 472 baht this included a 120 baht promotion. However, on arrival the driver asked for 592-the full price. There were no traffic jams and the driver said he followed the Bolt app route. I paid the fare but i am taking the issue up with Bolt. Has this happened to anyone else?

[treetops]

It sounds like you ordered a Bolt Taxi which is variable dependant on conditions, and maybe just a coincidence it was the same as the non-discounted price.  You should have ordered a Bolt, Bolt Basic, Bolt Comfort etc of you wanted a fixed price.

 

Did you see the 592 baht charge on his app?

[stubuzz]

52 minutes ago, treetops said:

Did you see the 592 baht charge on his app?

Yes. The Bolt support told me that taxis must use the meter and that is the price i pay? However, they are still looking into the problem.

[Harrisfan]

9 hours ago, stubuzz said:

I ordered a taxi 472 baht this included a 120 baht promotion. However, on arrival the driver asked for 592-the full price. There were no traffic jams and the driver said he followed the Bolt app route. I paid the fare but i am taking the issue up with Bolt. Has this happened to anyone else?

Where was this? Bangkok or Phuket? Bolt fares are normally 60 or 70 baht elsewhere

[Celsius]

Grab is so much easier. All the promos are always applied. Never had issue with this app on over 5 years and if there was 1 or 2 issues they refunded.

[Harrisfan]

1 minute ago, Celsius said:

Grab is so much easier. All the promos are always applied. Never had issue with this app on over 5 years and if there was 1 or 2 issues they refunded.

Bolt is cheaper in most cities.

[stubuzz]

I have just been messaged by Bolt support. They are going to refund the 120 baht i was overcharged by and they will discipline the driver for his behavior. 

[Harrisfan]

4 minutes ago, stubuzz said:

I have just been messaged by Bolt support. They are going to refund the 120 baht i was overcharged by and they will discipline the driver for his behavior. 

Your phone will show the net price. Show to driver and pay that.