SIM card and Bank.

[Fabio1980]

Two questions:

1) The bank only applies verification of the phone number and the name it corresponds to if you use the bank's app, right?

2) If the bank's app is blocked until the name is verified and confirmed, the ATM can be used normally, right?

Thanks everyone.

[lassebasse]

With Bangkok Bank I just learned the following. On July 9 the Bank sent me a message that the Mobile Banking service will be blocked on July 15 since the owners name of the SIM did not match the name in the Bank.

I was very surprised since I had been to the Bank several months ago to let them check that the phone number belonged to me and they then told me that everything was OK.

Now Bangkok Bank explained that they had been instructed to inspect the owner of the SIM harder and in my case they had found that the Passport No I had shown DTAC some 15 years ago did not correspond with my present Passport No. that the Bank had!!!!!!!!!!!!!!!!!!!

Swedish Passports are only valid for 5 years and next time I renew my passport I don't only have to show it to the bank (which is natural) but I will first have to go to DTAC and ask them to update their info about me.

[Fabio1980]

10 minutes ago, lassebasse said:

With Bangkok Bank I just learned the following. On July 9 the Bank sent me a message that the Mobile Banking service will be blocked on July 15 since the owners name of the SIM did not match the name in the Bank.

I was very surprised since I had been to the Bank several months ago to let them check that the phone number belonged to me and they then told me that everything was OK.

Now Bangkok Bank explained that they had been instructed to inspect the owner of the SIM harder and in my case they had found that the Passport No I had shown DTAC some 15 years ago did not correspond with my present Passport No. that the Bank had!!!!!!!!!!!!!!!!!!!

Swedish Passports are only valid for 5 years and next time I renew my passport I don't only have to show it to the bank (which is natural) but I will first have to go to DTAC and ask them to update their info about me.

So if same name and surname, DOB, but the SIM is under the old passport, the mobile banking can be suspended, right?

I have the app, but never use it to transfer any money, just to check when salary is coming in, as sometimes there is no ATM around me for miles.

[Fabio1980]

22 minutes ago, lassebasse said:

With Bangkok Bank I just learned the following. On July 9 the Bank sent me a message that the Mobile Banking service will be blocked on July 15 since the owners name of the SIM did not match the name in the Bank.

I was very surprised since I had been to the Bank several months ago to let them check that the phone number belonged to me and they then told me that everything was OK.

Now Bangkok Bank explained that they had been instructed to inspect the owner of the SIM harder and in my case they had found that the Passport No I had shown DTAC some 15 years ago did not correspond with my present Passport No. that the Bank had!!!!!!!!!!!!!!!!!!!

Swedish Passports are only valid for 5 years and next time I renew my passport I don't only have to show it to the bank (which is natural) but I will first have to go to DTAC and ask them to update their info about me.

So if uninstall the app, there will be no issue with the phone number?

[Dan O]

I have Krungsri Bank and I just had to bring a confirming letter from the sim card company (DTAC\TRUE) verifying my name PP# and phone number to get my app access turned on after 2 days. The atmosphere still worked fine but no app access. 

[Fabio1980]

But is enough that the name, surname and DOB are the same or need to be also same passport number. I already updated the new passport with the bank but not with the SIM provider.