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New “War Room” Launched to Resolve Frozen Bank Account

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New “War Room” Launched to Resolve Frozen Bank Account Complaints Over Scam Fears

The Ministry of Digital Economy and Society has established a dedicated “war room” to tackle the growing number of frozen bank account complaints. Accounts are often temporarily frozen due to suspicions of online fraud or mule activities, leaving innocent users frustrated. Officials clarified that most freezes only affect suspicious funds and not the entire balance, with access restored once investigations clear the account holder. Banks are authorised to hold funds for up to three days, while police can extend this to seven in specific cases. The new coordination centre brings together regulators, law enforcement, and banks to speed up resolutions and restore public trust.

If this is not sorted out soon, it could drive many Thais to revert back to using cash. Many of them don't have much liquidity, and not being able to scan a QR code when buying food because their account is suddenly frozen could hit them hard. How are suspicious finds decided?

30 minutes ago, phetphet said:

If this is not sorted out soon, it could drive many Thais to revert back to using cash. Many of them don't have much liquidity, and not being able to scan a QR code when buying food because their account is suddenly frozen could hit them hard. How are suspicious finds decided?

 

Apparently if a suspected mule account makes a purchase, the bank account belonging to the business also gets frozen.

Good idea to get scammers I totally agree but just freezing someone's account if suspected without checking is a bit off.

They have probably not thought of this but why not go back to the originating bank and find out who owns that? Assuming that the account holder of the receiving funds is part of the scam is premature to say the least. Many people send money to accounts not realising that the originator is a scammer.

4 hours ago, phetphet said:

it could drive many Thais to revert back to using cash

Lets hope so   they/we are sleep walking into a digital panopticon

use cash   once its gone "they"  will have complete control.

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