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Hotel Policy On Theft

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40 minutes ago, ColeBOzbourne said:

I would say that the "customer is always right" idea is a thing of the past because now we have too many Karens and entitled people who think they deserve  anything and everything served to them on a silver platter. 

 

There's a difference between politely informing staff that the medium rare-steak you requested is well done and could they change it, and screaming at the staff for being idiots and not taking an order properly... 

 

Each situation is individual and nuanced - I've had to 'karen-up' in the past and threaten to walk away with a table of about 10 of us...   we were at a beach restaurant with kids, the owner wouldn't take their dog out of the way and I was concerned one of the kids would end up getting bitten....

There are many situations where the customer is right, and the staff / owners are poorly trained and arrogant... 

... and many where the situation is reversed...  of course, many situations where the customers are outright loons and the owners / staff should be a lot stronger too.

 

But, in essence I agree...  The customer isn't always right, but that 'should be' the initial intention depending on merit of the situation.

 

 

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  • Will B Good
    Will B Good

    Not so much theft ......more like.....rank stupidity.    

  • Are you out of your mind. I have been in the hospitality business for 45 years and this just about takes the cake.   Yes it would, and its people like you that made hotels put 200-500 doll

  • I did not think it was a big deal because it was stuff that I felt was lacking in my room.   After thinking about it though, I returned it. The reason was that it may look like one of the ma

  • Author
20 minutes ago, Will B Good said:

 

People are face criminal charges for using the hotel towel in their room.....WT? are you on about.....

 

Quote

 

It (sic) that towel or shampoo really worth the criminal complaint and bad publicity? .......you are claiming that doesn't imply theft of towels?????

You're assuming theft and jumping to an all or nothing extreme reaction.

 

Read the Op again. He is using additional stuff in his room he felt he needed, not taking stuff off the property. Stuff was to be left when he vacates.

5 minutes ago, Mark1969 said:

Read the Op again. He is using additional stuff in his room he felt he needed, not taking stuff off the property. Stuff was to be left when he vacates.

 

the ornaments were needed ?

On 10/1/2025 at 4:07 PM, jvs said:

"If you forget something ,we will send it to you.

If you take something,we will send for you.

Simple.

The hotels I stay in will happily oblige sending some extra stuff to your room if you request it.

Reminds me of the time when I was staying in a hotel abroad. The maids were reportedly in tears. When an enquiry was made as to the why, it turned out that an Israeli group had taken all of the towels from a storage area used by the maids and roundly abused the staff when challenged.

 

47 minutes ago, Mark1969 said:

You're assuming theft and jumping to an all or nothing extreme reaction.

 

Read the Op again. He is using additional stuff in his room he felt he needed, not taking stuff off the property. Stuff was to be left when he vacates.

 

Why are you too scared of humans to just ask for permission first?

 

That would clear up a lot of misunderstandings about items missing from other guests' rooms. I'm sure you enjoy those other guests receiving the blame (and the fine).

 

What an unsavoury individual ! :mad: :post-4641-1156693976:

  • Author
28 minutes ago, tubby johnson said:

 

Why are you too scared of humans to just ask for permission first?

 

That would clear up a lot of misunderstandings about items missing from other guests' rooms. I'm sure you enjoy those other guests receiving the blame (and the fine).

 

What an unsavoury individual ! :mad: :post-4641-1156693976:

Just the language hassle mostly. Would probably need to spend a lot of time explaining, waiting for them to ask a supervisor, deciding if there was an additional charge or not, etc. Facing the mentality of a foreigner maybe getting something for nothing. That's even if they spoke english. It seems easier to borrow it and skip the hassle.

 

If it were in the Usa I would just ask because it would not be a big deal. Or, just have it not be a big issue if I borrowed it and was confronted later.

Seems like just another silly baiting Troll thread...

12 minutes ago, Mark1969 said:

It seems easier to borrow it and skip the hassle.

"It's easier to ask for forgiveness than permission."

2 minutes ago, ColeBOzbourne said:

"It's easier to ask for forgiveness than permission."

 

Yeah, sure it is... Next time you are arrested for stealing something - ask the police for forgiveness !

18 minutes ago, Mark1969 said:

Just the language hassle mostly. Would probably need to spend a lot of time explaining, waiting for them to ask a supervisor, deciding if there was an additional charge or not, etc. Facing the mentality of a foreigner maybe getting something for nothing. That's even if they spoke english. It seems easier to borrow it and skip the hassle.

 

If it were in the Usa I would just ask because it would not be a big deal. Or, just have it not be a big issue if I borrowed it and was confronted later.

 

So, you’re incapable of using Google Translate as well?

 

With nearly every comment you’ve posted in this thread, you’ve only reinforced the sad truth that you were denied even the most basic education and tread forth in a world of complete delusion.

 

 

  • Author
11 minutes ago, ColeBOzbourne said:

"It's easier to ask for forgiveness than permission."

That's what I ultimately concluded. The use of the items was not worth the hassle of being questioned or causing a problem. So I just returned it.  I don't like dealing with thai's much though or language barriers.

15 minutes ago, richard_smith237 said:

Yeah, sure it is... Next time you are arrested for stealing something - ask the police for forgiveness !

You seem to be thinking that I coined the saying. From google: 

 

The saying "It's easier to ask for forgiveness than permission" is generally attributed to Rear Admiral Grace Hopper, a pioneering computer scientist in the U.S. Navy, who popularized it in the mid-to-late 20th century, though its exact origins may be older and possibly rooted in Catholic tradition

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10 minutes ago, Mark1969 said:

 I don't like dealing with thai's much

 

Maybe Thailand isn't the place for you. The Thais would be very glad to see the back of you.

 

Try an uninhabited island. Or a remote mountain cave. ..... Someplace where "borrowing" stuff is OK and where neurotic, human-phobic outcasts can thrive.

1 minute ago, ColeBOzbourne said:
17 minutes ago, richard_smith237 said:

Yeah, sure it is... Next time you are arrested for stealing something - ask the police for forgiveness !

You seem to be thinking that I coined the saying. From google: 

 

The saying "It's easier to ask for forgiveness than permission" is generally attributed to Rear Admiral Grace Hopper, a pioneering computer scientist in the U.S. Navy, who popularized it in the mid-to-late 20th century, though its exact origins may be older and possibly rooted in Catholic tradition

 

... even more juvenile... blaming the stupidity of such a comment in this context on a 'google search' !!!... 

 

 

3 minutes ago, richard_smith237 said:

... even more juvenile... blaming the stupidity of such a comment in this context on a 'google search' !!!... 

Yet the OP admits that's exactly what he did. I was merely pointing out the link between the old-saying and the OP's actions. I don't support how the OP handled his situation, I think he should have asked permission. Next time I promise I will try hard not be juvenile or make stupid comments. 

52 minutes ago, Mark1969 said:

Just the language hassle mostly. Would probably need to spend a lot of time explaining, waiting for them to ask a supervisor, deciding if there was an additional charge or not, etc. Facing the mentality of a foreigner maybe getting something for nothing. That's even if they spoke english. It seems easier to borrow it and skip the hassle.

 

If it were in the Usa I would just ask because it would not be a big deal. Or, just have it not be a big issue if I borrowed it and was confronted later.

 

Ohhh, your American.

 

That explains it all!

  • Author
23 minutes ago, ColeBOzbourne said:

Yet the OP admits that's exactly what he did. I was merely pointing out the link between the old-saying and the OP's actions. I don't support how the OP handled his situation, I think he should have asked permission. Next time I promise I will try hard not be juvenile or make stupid comments. 

55 minutes ago, ColeBOzbourne said:

"It's easier to ask for forgiveness than permission."

 

The quote makes sense here. It's a way of saying that not asking could create more hassle then just asking to begin with. I agree with that. It's not likely a thai hotel would oversee some missing dishes (or anything for that matter, everyone being watched like a hawk...). The potential for a problem by not asking was greater then just asking to begin with.

On 10/3/2025 at 1:50 PM, Will B Good said:

It that towel or shampoo really worth the criminal complaint and bad publicity?

The shampoo etc. is there to be taken/used as the guest sees fit, the towels are not just as the fittings and furniture are not.

2 minutes ago, Liverpool Lou said:

The shampoo etc. is there to be taken/used as the guest sees fit, the towels are not just as the fittings and furniture are not.

 

So you would have no hesitation in emptying or taking with you the 6 x 500ml bottles of soap, shampoo and conditioner?

 

Wow!!!!!

47 minutes ago, Will B Good said:

So you would have no hesitation in emptying or taking with you the 6 x 500ml bottles of soap, shampoo and conditioner?

 

Wow!!!!!

Wow!  Since when do hotels provide 6 x 500ml bottles of soap, shampoo and conditioner in their guest rooms?  If they did and there was no indication that they were to be paid for, then, yes, I'd have no problem using/taking those items that are already charged for in the room rate.

Might as well change yourself to a Presidential Suite then change it back to your little box room when checking out..

1 hour ago, Will B Good said:

 

So you would have no hesitation in emptying or taking with you the 6 x 500ml bottles of soap, shampoo and conditioner?

 

Wow!!!!!

 

I always put on a nice and titillating movie in my hotel room and then refill those tiny bottles before checking out.

 

As a courtesy to the next guests.

3 minutes ago, tubby johnson said:

 

I always put on a nice and titillating movie in my hotel room and then refill those tiny bottles before checking out.

 

As a courtesy to the next guests.

 

 

Refill with what???????

On 10/1/2025 at 3:48 PM, Mark1969 said:

Do you think taking stuff from the hotel lobby or restaurant to use in your room there would be considered theft in Thailand? I'm talking about pricey dishes, ornaments and that sort of thing. Or, switching a ratty chair in your room for a better one in the next room.

 

In the USA it would not be a big deal as long as it was returned, but in Thailand people seem so uptight I'm feeling like it may be a big deal or even be considered stealing.

 

The funny thing is, if you ask, they will usually assist you and make the change if you are a long-time tenant.

 

I used to book hotels for military engineers and had 2 calls, one telling me the hotel was being unreasonable and the second telling me that the client was nuts.

 

The issue was he was entertaining and wanted to have a tablecloth for the ratty table in his kitchen.  Told Hotel to fold a clean sheet and place it on the table and the rep that he would enjoy the clean sheet tablecloth

 

Bottom line if you are a long-time tenant or have booked for a month, thenthey will go out of their way to assist you if not then enjoy the room with everything tht it has in it or goto another hotel

 

  • Author
29 minutes ago, kingstonkid said:

 

The funny thing is, if you ask, they will usually assist you and make the change if you are a long-time tenant.

 

I used to book hotels for military engineers and had 2 calls, one telling me the hotel was being unreasonable and the second telling me that the client was nuts.

 

The issue was he was entertaining and wanted to have a tablecloth for the ratty table in his kitchen.  Told Hotel to fold a clean sheet and place it on the table and the rep that he would enjoy the clean sheet tablecloth

 

Bottom line if you are a long-time tenant or have booked for a month, thenthey will go out of their way to assist you if not then enjoy the room with everything tht it has in it or goto another hotel

 

What a lot of time and hassle over a tablecloth. It would have been easier to just borrow one from the closet.

7 minutes ago, Mark1969 said:

What a lot of time and hassle over a tablecloth. It would have been easier to just borrow one from the closet.

That was the point, there were no tablecloths int the hotel if there were, then I would not have gotten the calls

 

As it was, I became the number one customer of the hotel and never had any issues ever again.

Sleep in the lobby, then you won't have to take that stuff to your room....maybe don't even have to pay for a room.

Don't drink the free lobby coffee or use the WiFi.  That's stealing if you didn't pay for a room.

  • Author
1 hour ago, TexasCowboy said:

Sleep in the lobby, then you won't have to take that stuff to your room....maybe don't even have to pay for a room.

Don't drink the free lobby coffee or use the WiFi.  That's stealing if you didn't pay for a room.

Not sure what you are babbling about here. Anyhow, like the room better and don't sleep in lobbies. I also took a nice coffee cup to use. I think it's gold plated.

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