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Mobile Banking Drops Support for iOS 13/Android 9 from Feb 2026

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45 minutes ago, FritsSikkink said:

Burma has been upgraded to Myanmar a long time ago.

Not universally.

 

Burma: The official English name until 1989. It is still used by many opposition groups, democratic movements, and specific countries as a sign of protest against the military government.

 

For example, the United States does not recognise Myanmar.

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  • Phone banking is a pain, there I was Again today waiting to pay with cash, and held up for five minutes, while a Thai kept trying to pay with her phone, I find it very annoying !.... 

  • So lots more  unneeded e-waste   and  expense for the customer because the banks can't keep their systems secured ?

  • The opposite I would have thought, the whole purpose is to stay secure using latest Android and iOS systems.

Posted Images

On 11/28/2025 at 4:05 PM, snoop1130 said:

4047459.jpg

File photo for reference only

 

Starting February 14, 2026, Thailand Mobile Banking apps will only support iOS 14 and Android 10 or higher, according to the Thai Bankers Association (TBA). This initiative aims to bolster cybersecurity by excluding devices operating on outdated systems, which are increasingly vulnerable to cyberattacks, including data theft and malware.

 

The decision follows concerns over cybersecurity threats targeting devices lacking recent security updates. These include risks from malware, phishing, and data interception. Devices that do not meet the new operating system standards will be unable to access Mobile Banking apps from February 14, 2026, prompting users to upgrade or update their smartphones.

 

iOS 14 and Android 10 have improved security features like enhanced encryption and better access rights management, addressing contemporary cybersecurity vulnerabilities. These standards ensure that banking transactions are protected in today's digital environment, which is crucial for user and financial data security.

 

Users with unsupported devices must upgrade their operating systems or consider new devices to maintain access to banking services. The TBA encourages users to check and update their devices promptly to avoid disruptions and safeguard their financial information.

 

For Android users, updating requires navigating to Settings, selecting Software or System updates, and following the download process. iOS users should go to Settings, select General, and check Software Update to install the latest version. Keeping devices updated is a critical defense against evolving cyber threats, reported The Nation.

 

Key Takeaways

  • Thai Mobile Banking apps will require iOS 14 and Android 10 from February 2026.
  • Users with unsupported devices must update or upgrade for continued access.
  • The change aims to enhance cybersecurity against growing digital threats.

 

Related Stories:

Thailand Tightens Mobile Banking to Curb Scams

Thailand Cracks Down on Mobile Banking Fraud

 

image.png  Adapted by ASEAN Now from The Nation 2025-11-28

 

 

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image.png

It would have been a useful bit of research for the writer to add that iPhones older than the iPhone 6s or iPhone SE (1st generation) are unable to use IOS 14. 

 

 

10 hours ago, Peterphuket said:

Indeed, it won't be long before I withdraw all my money from the bank and go back to paying for everything in cash.

thats a bit drastic why not just use your ATM card

This will become a regular occurance, next will be reports of people having their accounts frozen because they bought a new phone

15 hours ago, kimothai said:

Unfortunately, it's going to get worse.  I was in a restaurant last week that has signs on each table that the restaurant was cashless (credit card or bank app).  Another restaurant has also implemented a process of ordering with your phone (pay w/cc or bank app). They encourage you to use the app (not the waitress) by including discount coupons 50, 100,150 baht depending on order.  Makes all the "inconvenience" worthwhile. 

 

You Sir sound like the kind of person who would give up your Iris scan for some worthless crypto or a free burger...

4 hours ago, JensenZ said:

A lot of retailers have stopped accepting cash payments.

 

Nope....Trust me they all accept cash if you lay cash on the counter and just walk out with your purchase.....Ignoring their protest...

14 hours ago, lordgrinz said:

 

Yup. stuff it all in a mattress and hope nobody steals it while you are out.

Or keep it available on your phone so somebody can steal it no matter where you are?

3 hours ago, redwood1 said:

 

Nope....Trust me they all accept cash if you lay cash on the counter and just walk out with your purchase.....Ignoring their protest...

I don't trust you, because you are wrong.

 

I'll give you one example. DHL. NO CASH ACCEPTED. I use QR to pay anyway, so no problem for me, but they wouldn't accept your cash and the lady behind the counter wouldn't care if you walked out or not, as it is company policy not to accept it. FedEx has the same policy. She'd probably prefer you to walk out so she can keep viewing her TikTok uninterrupted.

 

Many companies are going this way. It's not the staff's fault, or even management. It's the company policy. Trust me, LOL.

7 hours ago, Bday Prang said:

thats a bit drastic why not just use your ATM card

You'd be surprised to learn that very few Thai people bother with ATM cards now. My gf has several bank accounts but no cards. What does she need them for? Even the street vendors have QR payment. Even the trucks running around selling fruit and vegetables have a QR code. All Thailand-based online shops have the QR option to pay. If she needs a debit card to make payments to companies abroad, she can use a virtual debit card that all banks will provide.

 

If I want money at the ATM, I use the QR scan to withdraw.

On 11/28/2025 at 6:11 PM, brian69 said:

Phone banking is a pain, there I was Again today waiting to pay with cash, and held up for five minutes, while a Thai kept trying to pay with her phone, I find it very annoying !.... 

agree

standing in line behind a thai trying to pay for their 11 baht bottle of water for 3 minutes at 7/11 is crazy!!!

9 hours ago, JensenZ said:

Not universally.

 

Burma: The official English name until 1989. It is still used by many opposition groups, democratic movements, and specific countries as a sign of protest against the military government.

 

For example, the United States does not recognise Myanmar.

back in 2021

Burmese leader Aung San Suu Kyi has made clear to foreign diplomats, it does not matter if they call her country Myanmar or its old name, Burma.

 

16 hours ago, TroubleandGrumpy said:

Actually IMO the best option is to not to use phones for banking and in-shop purchases.  Thailand is one of the largest scammer countries in the world (people being scammed). The Govt and Banks dont manage their IT very well at all - certainly outside the top 4 banks - after all those negative stories years ago, the media and Govt/Banks no longer report any big security problems and hacks (bad for tourism). Anyone paying with a phone in a small Thai shop is asking for trouble in this country - good luck getting your money back if scammed.    

A source for any of your claims?

15 hours ago, JamesPhuket10 said:

I know what you mean, I have to fly back to the UK every month in order to bring some money from my bank accounts there.

I go to the bank with a big plastic bag, have it filled with pound notes, them take it back to Thailand and then take it to the bank and change it into baht and I then hide the baht under my bed.

Someone said I could use an app called Wise on my iPhone, press a few buttons and the next day the money would be in my bank account in Thailand. Cost of the transfer is about £8. 

'I am not falling for that scam',  I say to them in a loud annoyed tone , they then suddenly stop talking to me with a bemused look on their faces, I don't know why? 🤣

I am about to buy a new car, I will mean a trip to the UK again with a very big plastic bag this time. 

Sarcasm is the lowest form of wit - but you will be laughing out the other side of your face when that big plastic bag goes missing 😉   We go to the Makro once a week for shopping and we then take out cash from one of the safe/secure ATMs in the store and we use that for the week - simple and easy - even an idiot could do it.  But some people just love using the technologies they are told to do, thinking it is safe and for their benefit - when the fact is that it improves their profits or they would never implement the new way to get your money.  

 

IMO the change from Tellers to ATMs was a good thing (except the fees). However, there was a big increase in thiefs using skimmers etc. to obtain a person's card/account details to steal their money (hence I never use an ATM on the street or outside a 7/11). But I am absolutely sure there is no way thiefs could possibly get my car/account details when I buy so many things using my phone - it is so easy - tap and go, what could go wrong?  I mean phones were designed to be safe and secure and to be used for electronic purchases  - weren't they??  Oh wait - maybe that is what those cards you can get from a bank with those special chips and security inbuilt were designed for ??? 

14 hours ago, CallumWK said:

Android is from Google, and even their own playstore doesn't work any more on Android 5,

Strange it works on mine...there are some apps that are "not supported on this device" but there is almost always an alternative.

15 hours ago, johng said:

But I don't want to use a mobile app    I want to use a web portal on my PC or go to a physical branch to speak to actual human beings  and use an ATM to withdraw physical cash.

The banks are cost cutting by forcing everything to a mobile app and then blaming security lapses on "outdated" OS's  forcing people to update their phones and causing more e-waste  IMHO 😋

Yes, a lot of people prefer to live in the dark ages.

 

The banks are not forcing people to buy a new phone. These banking apps are very sophisticated, with software that won't run properly on old hardware. Next year, iPhone 6 will be the first casualty. It's a Sep 2014 phone, so 11 years was a good run. I have one, and it's too slow for most things, and a lot of apps are no longer supported and cannot be updated.

 

 

13 hours ago, jacnl2000 said:

So, the practical “banking lifespan” of a phone in Thailand is pretty short — generally 1–3 years after its last update. That’s a lot less than in Europe, the UK, or the US, where phones often keep working with 

EU pressures the phone manufacturers for longer update periods. The models are published by the EU https://eprel.ec.europa.eu/screen/product/smartphonestablets20231669

But as with other stuff in Thailand and elsewhere there are cheaper phones available with shorter update periods. You get what you pay for.

 

19 hours ago, CallumWK said:

 

Are you joking about using a secure banking app on an open source OS?

It's not the "open source".

Banks are developing their apps just for one, the original OS and not for any other alternative OS.

On 11/28/2025 at 6:16 AM, johng said:

So lots more  unneeded e-waste   and  expense for the customer

because the banks can't keep their systems secured ?

 

What is the e-waste? iOS13 and Android 10 were released in 2019.  As of Feb 2026, they will both be 7 years old and obsolete. The banks are keeping their  systems secured by updating their security protocols and  blocking vulnerable connections. The deficiencies are with the devices which use obsolete operating systems.

 

 

On 11/28/2025 at 6:37 AM, johng said:

That's the operating system ,why are the banking apps not secure in and of them self.

 

Because they have to allow users to connect. Users do not have a consistent operating system, if they did, the banks could have updated sooner. The security measures the banks use require connecting devices to be able manage the new software and the devices from with operating systems that were last updated 7 years ago are vulnerable.

 

Bit of a fuss over a minor issue anyway. The people who are using the outdated operating systems most likely have devices that are 10+ years old. If they were not already replaced they should have been, since they  do not have the  memory or the capacity to operate much of the  software and connections now in place. 

 

10 hours ago, JensenZ said:

Not universally.

 

Burma: The official English name until 1989. It is still used by many opposition groups, democratic movements, and specific countries as a sign of protest against the military government.

 

For example, the United States does not recognise Myanmar.

 

The USA  calls the Gulf of Mexico the Gulf of America. Go figger.

15 hours ago, johng said:

That's almost a 1/2 months pay on minimum wages 🤑 

 

Some Thais have money.

 

I was in the Central Shopping Centre in Phuket a few months ago passing the Apple Shop, there was a queue of about 50 people, mostly young, , all local Thais waiting to buy the brand new iPhone which was released, mine cost £1700 in the UK, I do not know the price is here.

 

Not all Thai people are broke, but I think a lot of times farangs never meet those types of people as they do not go to bars, hence they only ever meet the poor ones who are usually from Isaan. 

 

When I first came to Thailand in 1987, I met the relatives of my Thai wife, I had never been to Thailand before and though most Thais were rich as her family were rich, the kids had Amex gold cards which were hard to get hold of in those days, a big house with servants etc, so it all depends on who you mix with. 

On 11/28/2025 at 7:47 PM, Cabradelmar said:

Buy a new phone... Android 10 is an outdated version that has been end-of-life since 2023, meaning it no longer receives official security updates, leaving devices vulnerable to unpatched flaws. Good reason not is use old phones for mobile banking. 

Really depends what phone you have, bought recently.  

 

Mine, Xiaomi Poco X3 NFC. and 5+ yrs old, came with Android 10, and now has A-12. and still going strong, and battery still holds good capacity.

 

So that A-10 requirement really shouldn't affect most people.

23 minutes ago, JamesPhuket10 said:

Some Thais have money.

 

Of course there his a small percentage who have loads of money but the vast majority are upto their ears in dept...

(Same worldwide)

spending 1700 squid on a phone is

ridiculous  IMHO...but its your money and you can waste it however you want to 😋

1 hour ago, Patong2021 said:

What is the e-waste? 

It's all that ’redundant' equipment 

that is only redundant because the manufacturer refuses to provide updated software and worse still prevents the owner from installing 

alternative software that may keep the device working for much longer.

The app 'developers' continue to add bloat to their creations needing evermore powerfull hardware to run

if only they would KISS there would be far less e-waste.

 

11 hours ago, JensenZ said:

A lot of retailers have stopped accepting cash payments.

Really?  I haven't run into that yet, but it makes sense that whole cashless thing shouldn't be limited to just restaurants. Guess I better not forget my phone or cc.

10 minutes ago, johng said:

It's all that ’redundant' equipment 

that is only redundant because the manufacturer refuses to provide updated software and worse still prevents the owner from installing 

alternative software that may keep the device working for much longer.

The app 'developers' continue to add bloat to their creations needing evermore powerfull hardware to run

if only they would KISS there would be far less e-waste.

 

 

The software is updated. However, the older devices cannot handle the requirements of the software. My old Macbook came with 4 RAM and that was sufficient to run most operations. Today it cannot cope with the memory requirements of programs. New basic Macbooks come with 16RAM or 24RAM. 

 

The "alternative software" is neither secure nor intended for the needs of the service entity.  You have no idea as to the origin of some of the alternative software. For all you know you are giving access to cyber criminals who wish to use your device as a platform to hack other devices or to harvest information that the device may hold. The operational gatekeepers have been far too lax in allow deficient devices to connect to their systems and everyone suffers because of it. A device that is 10 years old older is now obsolete. It is best recycled. That's reality.

12 hours ago, FritsSikkink said:

You can buy any phone you want

Actually you can't buy any phone, it has to meet the specifications that the bankers app writers mandate.

I once bought a Thai made phone for my wife who likes to use them like hammers as long as she is not paying... It would not work with her banking apps...the manufacturer said there would be a software update...it didn't arrive ..and the phone was yet again smashed in a couple of months anyway...

As soon as I told her to buy her own phone it magicaly never gets broken anymore.. amazing 😋

57 minutes ago, Patong2021 said:

 

The USA  calls the Gulf of Mexico the Gulf of America. Go figger.

Yes, this is interesting to figure.  

 

I noted that Google Maps uses "Gulf of America", whereas Google Earth uses both. Most people get their information from the Internet these days, so the new name will eventually become universal.

 

Is it a bad thing that the US does not want to recognise "Myanmar" and take a stand against its despotic regime?

6 hours ago, redwood1 said:

 

Nope....Trust me they all accept cash if you lay cash on the counter and just walk out with your purchase.....Ignoring their protest...

I prefer not to antagonize establishments by ignoring their rules but "to each his own".  

5 minutes ago, kimothai said:

Really?  I haven't run into that yet, but it makes sense that whole cashless thing shouldn't be limited to just restaurants. Guess I better not forget my phone or cc.

There were other ones too, can't think of them off the top of my head. When I walked into DHL last month, she straight out told me "no cash". I suppose she had to let me know in case I was one of the cash-only sticklers. With many older expatriate customers, she's sure to deal with them from time to time.

 

I hardly use cash for anything these days, so this "problem" isn't a problem. I used to pay my rent online back in the 90s. I'm old, but I like the way everything is easier these days and change with the times. I suppose having partners 30 years my junior helps me to stay in touch with how the younger generation does everything.

10 minutes ago, Patong2021 said:

My old Macbook came with 4 RAM and that was sufficient to run most operations. Today it cannot cope with the memory requirements of programs. New basic Macbooks come with 16RAM or 24RAM. 

Yes thats called bloat... could  be mostly avoided if only they would KISS

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