December 16, 2025Dec 16 After recently unpdating my phone, the day after I noticed it had a white line on the right hand edge of the screen. I Googled hoping to find a solution, and followed all their suggestions to no avail. Similarly on the Samsung chat line, which chronicled that it was a common occurrence with Samsung. Accordingly I went to Samsung Service Centre and they advised the remedy was to replace the screen ("Octa") at a cost of THB2400. I also had to replace the glass screen protection (THB300), which they had to break to fix the fault. Having researched as extensively as I wanted to, I thought I would just proceed, and get the screen fixed before it deteriorated further. I have written to Samsung, as there is clearly a fault in their product, widely discussed on YT and other social media. I think they should offer to fix their design fault for free, but we'll see if they'll share that view. Herewith a screenshot example of the white line, (in the centre of the screen in this case).
December 16, 2025Dec 16 There was a class action lawsuit involving the Thai Consumers Council on this issue last year, previous similar suits had been filed in India and other places. https://www.bangkokpost.com/thailand/general/2856762/samsung-sued-for-defective-galaxy-phones
December 16, 2025Dec 16 You are lucky, I had the same problem with S 22 ultra and had to pay around 6,000 Baht for screen replacement.
December 17, 2025Dec 17 Author 18 hours ago, lamyai3 said: There was a class action lawsuit involving the Thai Consumers Council on this issue last year, previous similar suits had been filed in India and other places. https://www.bangkokpost.com/thailand/general/2856762/samsung-sued-for-defective-galaxy-phones Doesn't look as though it got very far... 18 hours ago, msbkk said: You are lucky, I had the same problem with S 22 ultra and had to pay around 6,000 Baht for screen replacement. ...although they charged me 50% of the normal cost. Anyway, clearly Samsung has a design fault. I heard they recalled hundreds of thousands. Not having a phone is a surprising restriction, as I discovered wandering around for 2 hours until it was fixed.
December 17, 2025Dec 17 8 minutes ago, samtam said: Not having a phone is a surprising restriction, as I discovered wandering around for 2 hours until it was fixed. How did you manage find your way back to the store without GPS 😋 Did your 2 hours without phone give you a wake up call to maybe not be so dependant upon it for 'everything' ? keep some cash in your pocket perhaps ?
December 17, 2025Dec 17 31 minutes ago, johng said: Did your 2 hours without phone give you a wake up call to maybe not be so dependant upon it for 'everything' ? keep some cash in your pocket perhaps ? That would have been a great point in some other recent threads... Keep it in your back pocket. As far as the Samsung "line on the screen issue", everything I'm reading indicates it happens right after a system upgrade. That seems rather mysterious. Or is it just forced obsolescence? And does it happen on their A series (cheap-ass) phones to people who don't have the $$ to upgrade when Samsung wants them to, or just to the people who would tend to spend the money? My A05s is still kicking, going on over 2 years now. But then, I'm a cheap bustard when it comes to smartphones. I hope the OP posts back if he gets any monetary satisfaction from Samsung. Or not, as the case may be. I'm also curious whether his phone was in the warranty period.
December 17, 2025Dec 17 Author 2 hours ago, johng said: How did you manage find your way back to the store without GPS 😋 Did your 2 hours without phone give you a wake up call to maybe not be so dependant upon it for 'everything' ? keep some cash in your pocket perhaps ? I couldn't receive a wake up call, because I had no phone😉 Yes, I carry a wallet with cash and credit cards. No, I couldn't receive their alert to when it might be fixed, (if earlier than the scheduled 2 hours), or tell my other half that would be incommunicado for two hours. Nothing life threatening, just an observation that we rely so much on phones these days for so many things that are not obviously apparent. I am nearly 70 so "my head buried in my phone" is rarely as prolonged as the new norm.
December 17, 2025Dec 17 Author 1 hour ago, impulse said: I hope the OP posts back if he gets any monetary satisfaction from Samsung. Or not, as the case may be. I'm also curious whether his phone was in the warranty period. I'm in discussion with them. No, not within warranty, but never dropped, and used with a clear silicone protector.
December 17, 2025Dec 17 2 hours ago, impulse said: And does it happen on their A series (cheap-ass) phones to people who don't have the $$ to upgrade when Samsung wants them to, or just to the people who would tend to spend the money? My A05s is still kicking, going on over 2 years now. But then, I'm a cheap bustard when it comes to smartphones. It seems to be just the flagship phones.
December 17, 2025Dec 17 1 minute ago, lamyai3 said: It seems to be just the flagship phones. As I recall, they have the nicer OLED screens. (or whatever Samsung calls them) But the wingnut conspiracy fan in me suspects darker motives and algorithms.
December 17, 2025Dec 17 Author I tried Samsung Customer Service, and it's a complete waste of time and energy: How can I file a complaint against Samsung? AI Overview https://encrypted-tbn0.gstatic.com/images?q=tbn:ANd9GcT0m5PJK3eC1qEMexKFryFXb79A8wwtkrqS4O6e-taq7MIDO4Ko43_gQ21m&s To file a complaint against Samsung, you can:Contact Samsung Customer Service directly via the toll-free number 1800-29-3232 or 0-2118-1000, press 7.And if the problem is a defective product (such as a screen with lines), you can file a complaint through the Consumer Protection Board (CPB) via hotline 1502 or website www.tcc.or.th to coordinate or pursue a class-action lawsuit. Complaint channels 1. File a complaint directly with Samsung (for general inquiries/after-sales service): telephone: Call toll-free 1800-29-3232 (daily 09:00 - 20:00) or 0-2118-1000, press 7. website: You can find other options on the Samsung Support page. 2. File a complaint through the Consumer Protection Council (for major problems/defective products): Hotline: 1502. Website: www.tcc.or.th (https://www.tcc.or.th ) or [ https://complaint.tcc.or.th/complaint ] . Suitable for: Screen lines issue, defective product, and unresolved issues not addressed by Samsung. 3. Cases involving screen lines (Group of affected individuals): The Consumer Council is coordinating with Samsung to pursue a class action lawsuit. If you encounter this problem, you can report it to the Consumer Council so they can gather information and take further action. What to do: Prepare product information such as model, IMEI number, proof of purchase, and details of the problem encountered. Contact the Consumer Council for advice and legal action if you wish to file a class-action lawsuit. Contact information for inquiries about Samsung products | Samsung Thailand Open daily from 9:00 AM to 8:00 PM. Toll-free: 1800-29-3232. samsung.com https://encrypted-tbn0.gstatic.com/images?q=tbn:ANd9GcRAYyQ1cgEKmwnDKoWNQWQQszB_7nRzvm9Ng_S_UvudYajbNS8lCpUYspJ63g&s A lawsuit has been filed against Samsung regarding a mobile phone screen showing lines. The issue was also reported to the Consumer Council. October 2, 2024 — Complaints can also be filed online at the Consumer Council website www.tcc.or.th or via the Consumer Council hotline 1502. Update on the progress after the Bangkok South Civil Court... Consumer Council https://encrypted-tbn0.gstatic.com/images?q=tbn:ANd9GcSHIsg2fzowR-CjX5UZUelgPkBRq6Bv9oF9dCcc6thk0mg_YeuWQa9vd-vUgw&s Contact us through all online/offline channels | Samsung Thailand Business. Contact us by calling 0-2118 1000, press 7, or request a call back and one of our dedicated experts will contact you with your question. Grow your business with the latest Samsung technology... samsu
December 30, 2025Dec 30 On 12/16/2025 at 12:07 PM, samtam said: After recently unpdating my phone, the day after I noticed it had a white line on the right hand edge of the screen. I Googled hoping to find a solution, and followed all their suggestions to no avail. Similarly on the Samsung chat line, which chronicled that it was a common occurrence with Samsung. Accordingly I went to Samsung Service Centre and they advised the remedy was to replace the screen ("Octa") at a cost of THB2400. I also had to replace the glass screen protection (THB300), which they had to break to fix the fault. Having researched as extensively as I wanted to, I thought I would just proceed, and get the screen fixed before it deteriorated further. I have written to Samsung, as there is clearly a fault in their product, widely discussed on YT and other social media. I think they should offer to fix their design fault for free, but we'll see if they'll share that view. Herewith a screenshot example of the white line, (in the centre of the screen in this case). Would be interesting to learn whether the repair resolved your white line problem. alternative would have been to buy a new phone for 2400 baht, plenty to choose .
December 30, 2025Dec 30 Author 3 hours ago, ardsong said: Would be interesting to learn whether the repair resolved your white line problem. alternative would have been to buy a new phone for 2400 baht, plenty to choose . Yes, the repair fixed the problem. Actually it was fixed with a replacement screen. I wrote a recorded delivery letter to the Thailand CEO Mr Jun Young-Hyun but still awaiting reply, which I dare say will be like waiting for Godot. It confirms what many have written online. I wrote after no response to LINE official or their "Customer Service" hotline, or their "Email to CEO's Office" on their website, which is obviously how much Samsung value their customers after sales.
December 30, 2025Dec 30 I bought a couple of 24" Samsung monitors for my desktop computer about 15 years ago and within a week one of them developed these faint white lines across the bottom of the screen. Initially there were only 8 of them but gradually they multiplied till now there are 32. They grew by powers of 2 so probably something wrong with one of the driver chips. They start off fairly prominently on the right side of the screen and gradually fade to invisible on the left side. I contacted Samsung and since the monitor was under warranty they said they would replace it if I sent it by mail to their office in another city. I would be without monitor for about a month so I decided to live with the fault and 15 years later it is still there. It is somewhat annoying but not to the extent of me bothering to get it replaced. The other monitor which is exactly the same model and age never showed the problem.
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