Unable to Watch Youtube on Samsung smart TV

[sub101uk]

I wondering if there was any other people reading this topic who has a Samsung smart TV but has problems watching Youtube . The TV has not been online for a few months but the other day I went online to check and found that if I try to watch most of the programs you cannot watch , I think its got some thing to do with band width because the Advents play but when the program starts All you seem to get is ( BR ) Service is not available because of poor network connection .

 

I have tried to contact Samsung via there web site www.samsung.com and all looks good since they have there own chat line so you type in all your details and wait for a operator the problem is there chat line does not support English so they give you a phone number and a extension to call but the number just rings with no answer and after 30 minutes I hung up .

 

Does anybody out there have any other contact details for Samsung in Thailand as I have tried all the contact details on there main web site and get no where . Since Samsung must have sold thousands of these smart TV there must be a software update but after checking with Youtube they are aware of the problem but after 2 months nothing has come up yet lets face it the main selling point of these smart TVs are access to Youtube .

 

Product code : UA46ES6600

Software Version : T-MST10PDAAC-2005.0

 

Thanks again .

[Denim]

We have a Samsung smart tv and have no problem watching you tube even in HD. Our service provider is 3BB and we don't live in a city.

One peculiarity we get is that the tv works as well or better when using the wifi connection compared to a cable connection. This even though I got the most expensive cable and the tv is only 3 meters from the router.

 

[sub101uk]

Thanks Denim I wonder how old your TV is ? Mine is 2 years old and I did a software update a few months ago but not had the TV online for a few months So I may have missed a update . But its been working fine the internet link is TOT 13 MB . The internet link I have checked and its fine as I can watch on my lap top youtube but very strange about the TV .

 

As I am replying to your message I did contact Samsung in New Zealand so I hope they can tell me regarding any software update available .

[MJCM]

- removed.

Misread sorry

[tlcwaterfall]

Had the same problem with my android box.

 

Downloaded Youtube for android tv. Now works a treat.

 

Aptoide apps store will help you with the new app.

[sub101uk]

Just got a down load from Samsung so let hope that works but if not I will give the Android down load ago .

 

Thanks again

[sub101uk]

Ok for those of you out there with the same problem you need to go to http://www.samsung.com/th/support/model/UA46ES6600RXXT  and you need to down load :

All OS, 147.97 MB, exe, MULTI LANGUAGE

เวอร์ชั่น : 2006.0

2015.05.28

 

Thats if you have a UA46ES6600 Samsung TV