I tried to download a free app Ashampoo Burning Studio, but the program wouldn't run, so I tried to delete the icon in my downloads, but when I hit delete I keep getting the message that the program is open in RegNow Download Manager, but I can't find that program anywhere to delete it. I have found some worrying feedback that says they were basically held to ransom by regnow.com to get it removed. I have looked at all the tutorials but they all say the same to uninstall the program from the apps, but it's not there. Any advice?

42 minutes ago, giddyup said:

I tried to delete the icon in my downloads

 

What does that actually mean?

 

Boot into Safe Mode and un-install it

 

Quote

1.                 

2. After your PC restarts to the Choose an option screen, select Troubleshoot > Advanced options >Startup Settings > Restart.

3. After your PC restarts, you'll see a list of options. Select 4 or F4 to start your PC in Safe Mode. Or if you'll need to use the Internet, select 5 or F5 for Safe Mode with Networking.

Delete the program by following the steps below:

 

1. Press "Windows" + "R". Type "appwiz.cpl" and press Enter.

2. Select the program and click on Uninstall and follow the instruction on the screen.

 

1 hour ago, KneeDeep said:

 

What does that actually mean?

 

Boot into Safe Mode and un-install it

 

 

Thanks, that seems to do the trick.

Just now, giddyup said:

Thanks, that seems to do the trick.

 

Not a problem.

 

If you have Malwarebytes Free installed, run a clean up scan.

 

https://www.malwarebytes.com