webfact Posted August 26, 2020 Share Posted August 26, 2020 Dutch Mill shrugs off responsibility after drinking yoghurt poisons consumer By The Nation A woman who was hospitalised after consuming strange tasting drinking yoghurt said the producers of the beverage were only willing to cover medical bills that were not covered by social security. On August 19, a Facebook user posted pictures of strange and disgusting looking contents of a carton of Dutch Mill drinking yoghurt and asked for advice. She had started drinking the yoghurt, but decided to open the carton to check after she found it tasted strange. The following day, she ended up being hospitalised at the Bangkok Hospital Muangraj in Ratchaburi province with a severe case of food poisoning. She said she had been vomited until her eyes were bulging and her face had begun to swell. She said her chest hurt and she suffered with diarrhoea for several hours. On August 22, she posted a photograph of her medical certificate and reported the incident to police. A Dutch Mill representatives then reportedly came to meet her on Tuesday (August 25) to say the company will only cover medical expenses that go beyond what is covered by social security. They allegedly said that if she wanted any other compensation, she would have to file a request with the Consumer Protection Board. Upon learning of these details, netizens responded by saying they were frustrated that such a big company was taking so little responsibility and urged the woman to sue Dutch Mill. Source: https://www.nationthailand.com/news/30393551 -- © Copyright The Nation Thailand 2020-08-26 - Whatever you're going through, the Samaritans are here for you - Follow Thaivisa on LINE for breaking COVID-19 updates 2 Link to comment Share on other sites More sharing options...
Popular Post ukrules Posted August 26, 2020 Popular Post Share Posted August 26, 2020 They even gave her free legal advice - file a request with the Consumer Protection Board ???? 1 1 6 Link to comment Share on other sites More sharing options...
Popular Post keith101 Posted August 26, 2020 Popular Post Share Posted August 26, 2020 (edited) The best way to deal with companies like this is get people to boycott them and get more people to join in through social media to pressure them into taking responsibility . Edited August 26, 2020 by keith101 11 2 1 Link to comment Share on other sites More sharing options...
Saint Nick Posted August 26, 2020 Share Posted August 26, 2020 Wow! Thais- companies reallt fight hard for customer- satisfaction! ...not... 1 Link to comment Share on other sites More sharing options...
Popular Post colinneil Posted August 26, 2020 Popular Post Share Posted August 26, 2020 Well they certainly know how to get customer satisfaction. Hit them where it hurts, social media, no better platform. 15 2 Link to comment Share on other sites More sharing options...
Popular Post worgeordie Posted August 26, 2020 Popular Post Share Posted August 26, 2020 Has anyone come up with an explanation of what that is in the yoghurt,and how it got there. regards Worgeordie 4 1 2 Link to comment Share on other sites More sharing options...
Popular Post Moonlover Posted August 26, 2020 Popular Post Share Posted August 26, 2020 Any company that arbitrarily says 'yes' to a claim of this nature leaves itself wide open to so called 'copycat' claims. IMO Dutch Mill are simply following best and probably the correct procedure in referring the customer to the Consumer Protection Board. 11 1 1 Link to comment Share on other sites More sharing options...
Popular Post connda Posted August 26, 2020 Popular Post Share Posted August 26, 2020 Dutch Mills will be tried in the court of public opinion. I for one will remember this and vote with my brand choice. My guess is that other people will too. That's pretty bad press. 14 1 Link to comment Share on other sites More sharing options...
Popular Post Katipo Posted August 26, 2020 Popular Post Share Posted August 26, 2020 IMO, Dutch Mill drinking yogurt taste atrocious. They are watery, overly sweet, and the 'fruit' flavours are obviously synthetic. This example of corporate f*ckery is just one more reason to stay clear of their products. 12 1 Link to comment Share on other sites More sharing options...
Popular Post dimitriv Posted August 26, 2020 Popular Post Share Posted August 26, 2020 Are they responsible? It seems everybody here assumes that they are. Things like this are made in batches. Small change that only 1 bottle is affected. If they did something wrong thousands of people should have similar complaints. Probably the expiry date is 1 year in the past. Or a shop didn't keep the bottles refrigerated. 8 1 Link to comment Share on other sites More sharing options...
Popular Post dimitriv Posted August 26, 2020 Popular Post Share Posted August 26, 2020 40 minutes ago, worgeordie said: Has anyone come up with an explanation of what that is in the yoghurt,and how it got there. regards Worgeordie It looks like what happens if you put the bottle in the sun and wait a couple of months till after the expiry date. 3 Link to comment Share on other sites More sharing options...
Popular Post Misterwhisper Posted August 26, 2020 Popular Post Share Posted August 26, 2020 24 minutes ago, worgeordie said: Has anyone come up with an explanation of what that is in the yoghurt,and how it got there. regards Worgeordie It very much looks like some sort of mold fungus; or it could be Brevibacterium linens (red smear bacteria). Both are naturally occurring in milk but are largely destroyed when the milk (or yoghurt) is pasteurized. However, if the product is stored non-refrigerated for a prolonged time, remaining mold or bacteria spores can "awaken" and begin growing again - and even more in "drinking yoghurt", which typically is laced with generous amounts of sugar. But molds/bacteria also could be re-introduced into the product if the filling line is contaminated with these organisms. A company would pretty quickly find out about such a contamination and thoroughly disinfect the line because if an infestation exists, entire production batches would show mold or bacteria growth; not just single packages. And still... even when refrigerated properly, practically all fluid or semi-fluid dairy products will "go bad" after some time. Refrigeration does not prevent bacteria/mold growth but merely delays it. There is a very good reason why such products carry expiration dates. My hunch is that the product in question was either long past its expiration date (not unheard of in "mom-and-pop shops") or that there was an interruption somewhere in the refrigeration chain from manufacturer (Dutchmill) to retailer. I fail to see how Dutchmill "shrugged off responsibility". They readily offered to pay for hospitalization and treatment cost beyond what the social security scheme provides. That is fair enough, because what the social security scheme covers is generally peanuts. If the consumer in question is eyeing some some sort of lucrative damages payout, she should indeed file a lawsuit against Dutchmill. And she is likely to lose that one, as it's practically impossible to prove at what stage in the supply chain the contamination actually occurred. 13 2 Link to comment Share on other sites More sharing options...
sammieuk1 Posted August 26, 2020 Share Posted August 26, 2020 Looks like some kind of street food in there to me the kind where you ask your Mrs what the hell is that and she doesn't know either ???? 2 Link to comment Share on other sites More sharing options...
Popular Post Grumpy one Posted August 26, 2020 Popular Post Share Posted August 26, 2020 52 minutes ago, worgeordie said: Has anyone come up with an explanation of what that is in the yoghurt,and how it got there. regards Worgeordie 53 minutes ago, worgeordie said: Has anyone come up with an explanation of what that is in the yoghurt,and how it got there. regards Worgeordie Looks like something a soi dog might puke up 5 Link to comment Share on other sites More sharing options...
fangless Posted August 26, 2020 Share Posted August 26, 2020 19 minutes ago, Grumpy one said: Looks like something a soi dog might puke up Or her! Link to comment Share on other sites More sharing options...
Justgrazing Posted August 26, 2020 Share Posted August 26, 2020 Looks a bit like an Oyster or baby Alien .. 2 Link to comment Share on other sites More sharing options...
Albert Zweistein Posted August 26, 2020 Share Posted August 26, 2020 Maybe they should buy her a fridge. Link to comment Share on other sites More sharing options...
torturedsole Posted August 26, 2020 Share Posted August 26, 2020 Strange, as my experience with Thais is that they can consume plutonium-grade som tam and other food laden with deadly bacteria with ease and no ill-effects. I'll reserve judgement on this occasion. 1 Link to comment Share on other sites More sharing options...
ChrisY1 Posted August 26, 2020 Share Posted August 26, 2020 That's the end of Dutch Mill products for me.....! Link to comment Share on other sites More sharing options...
marin Posted August 27, 2020 Share Posted August 27, 2020 I would recommend not buying any dairy products by Dutch Mill. I accidentally bought Dutch Mill milk instead of Chokechai a few years ago. From one taste I knew something was wrong. It tasted as if the grass the cows eat was still in the milk. I poured it out and there were no lumps like that, but something is wrong about their milk. Could it come from simply being made from a powder? Awful stuff. 1 Link to comment Share on other sites More sharing options...
Popular Post pixelaoffy Posted August 27, 2020 Popular Post Share Posted August 27, 2020 Ah Thailand with its Civil liberties,Human rights, consumer rights ... Zero 3 Link to comment Share on other sites More sharing options...
Bender Rodriguez Posted August 27, 2020 Share Posted August 27, 2020 TIT you could get SUED for telling the truth in this crazy country 1 Link to comment Share on other sites More sharing options...
hotchilli Posted August 27, 2020 Share Posted August 27, 2020 19 hours ago, webfact said: Upon learning of these details, netizens responded by saying they were frustrated that such a big company was taking so little responsibility and urged the woman to sue Dutch Mill. Go on social media, show this photo and urge people to buy an alternative brand. That usually gets a response. 1 Link to comment Share on other sites More sharing options...
orchis Posted August 27, 2020 Share Posted August 27, 2020 recently hawkers started selling this dutch mill stuff in the street here, at traffic lights etc... Link to comment Share on other sites More sharing options...
Artisi Posted August 27, 2020 Share Posted August 27, 2020 19 hours ago, worgeordie said: Has anyone come up with an explanation of what that is in the yoghurt,and how it got there. regards Worgeordie probably not, but who cares, nothing like having a good bitch and trying to screw someone with an unsubstantiated claim - jousting at windmills? 1 1 Link to comment Share on other sites More sharing options...
Artisi Posted August 27, 2020 Share Posted August 27, 2020 18 hours ago, dimitriv said: Are they responsible? It seems everybody here assumes that they are. Things like this are made in batches. Small change that only 1 bottle is affected. If they did something wrong thousands of people should have similar complaints. Probably the expiry date is 1 year in the past. Or a shop didn't keep the bottles refrigerated. but it's their fault - (Thai thinking) Link to comment Share on other sites More sharing options...
AgMech Cowboy Posted August 27, 2020 Share Posted August 27, 2020 20 hours ago, keith101 said: The best way to deal with companies like this is get people to boycott them and get more people to join in through social media to pressure them into taking responsibility . Easy to boycott a product I don't use. 1 1 Link to comment Share on other sites More sharing options...
Card Posted August 27, 2020 Share Posted August 27, 2020 20 hours ago, worgeordie said: Has anyone come up with an explanation of what that is in the yoghurt,and how it got there. regards Worgeordie It looks like the innards of a duck-billed platypus, but my bet is on a ton of mould. 1 Link to comment Share on other sites More sharing options...
bodga Posted August 27, 2020 Share Posted August 27, 2020 21 hours ago, webfact said: Dutch Mill shrugs off responsibility Normal, is there any Thai that doesnt, its just not in their vocabulary, lie and lie and lie some more. 2 Link to comment Share on other sites More sharing options...
GSFISM Posted August 27, 2020 Share Posted August 27, 2020 Looks like some of the LAO food over around Mukdahan Link to comment Share on other sites More sharing options...
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