Lazada Login Problem

[doctormann]

Anyone having problems accessing their Lazada account?

As of yesterday I can't access mine.  I usually login using the Google option but now this just sends me round in circles and gets nowhere.

Trying to login using the Lazada account password says 'wrong password' but trying to use the 'forgot password' link doesn't work either.  Trying to receive an authentication code, either by SMS or email, doesn't work - nothing received.

Not sure if it's something that I've messed up or if their site is having problems.  I'll try contacting them later, once they're awake - if that link works!

 

[HashBrownHarry]

I've used them a couple of times this week, no problem at all.

[tonray]

Just logged in from PC no issues

[bignbad]

Just logged in, no problems here!!

[doctormann]

Looks as thjough the problem is at my end.

I'll try to contact them.

 

[steven100]

doctorman,   it's a problem with your Lazada login-in.

I just logged in now with no problem.

[Crossy]

PC and Chrome - can't log in "Error - Verify the CSRF token failed".

 

EDIT - Cleared all the junk from the address line leaving just https://www.lazada.co.th/ and logged in OK.

 

 

[NE1]

You tried closing your browser and starting again ?

[doctormann]

9 minutes ago, Crossy said:

PC and Chrome - can't log in "Error - Verify the CSRF token failed".

 

Interesting!   Just tried using Firefox and can login Ok.

[doctormann]

6 minutes ago, NE1 said:

You tried closing your browser and starting again ?

Yes - and on a different PC as well.  No difference.  I think it's a Chrome problem because I can login using Firefox.

 

[NE1]

I use Chrome and have just logged in.

 

[scammed]

i linked pc with phone so no matter that i cant remember any password they just send me a verification code to my phone

[doctormann]

UPDATE.

 

Lazada are looking into the problem.

 

Meanwhile, I have been messing around.  Success using Google credentials with Brave and Firefox but not with Chrome or Chromium.  Haven't tried Opera.

 

I decided to try to make a new account with Lazada.  The credentials for my current account came up - strange - and I managed to just reset the Lazada password.  I didn't change my username or phone number.  They sent a verification code via SMS - this didn't work when I tried the 'reset password' link - very odd.

 

Anyway, I can now login from Chrome using the Lazada password - but still can't do it using the Google credentials.

 

I just successfully placed an order so the problem is solved, sort of!  I have no idea why I can't login with Google, as I always have done before.  I think that something odd has happened with my Chrome installation so Lazada probably won't be able to help.  We'll see.

 

 

[NanLaew]

Personally, I avoid any offers to 'log in using Google' on any websites. Google's log in convenience is all about your privacy.

[doctormann]

14 minutes ago, NanLaew said:

Personally, I avoid any offers to 'log in using Google' on any websites. Google's log in convenience is all about your privacy.

True.

 

I'm seriously thinking of giving up on Google.  Quite apart from the possible privacy intrusion issues, I'm finding the Chrome browser unusable at times because of its insistence on running 'field trials'.  This gobbles CPU cycles and makes running HD videos very choppy at times.  There's supposed to be a command line switch to disable 'field trials' but I've never managed to make it work.

 

I do, otherwise, like Chrome as a browser - used for many years.  Chromium is more or less the same as Chrome.  Brave is a possible alternative.  I'm not keen on Firefox, although it has its uses.  Never used Opera at all.  I run a Linux system so any of the Windows offerings are non-starters.

 

 

[Orson Cart]

I've been having problems with Lazada sign in for months. 

First of all at sign in I kept getting a message that my account was locked. It said I had to try unlocking by using their phone app.  (which I absolutely hate) This I did, but, i simply got the same message (more or less) I contacted them by phone. The usual palaver to get to speak to somebody. I eventually got to speak to what I believe was a human. I was told to send a screen captures of the login screen, which I did. I got an email back several days later telling me they could not help me and that I should contact them by phone.... Yeah sure!! 

 

There was no way I was going to phone them again based on the previous experience. So, I tried logging in using the Google option. This worked in a roundabout sort of way. I had to create a whole new account ! But, I was logged in.

 

This all goes back about six months. I still have to use the Google option. When I periodically check to see if the old email login works I still get the same negative message.

 

NB. I have been using Lazada for about five years. I have made many, many purchases. I could, therefore, be considered a good customer. Yet, in this time nobody from Lazada has contacted me to enquire if I need help logging in.

[KhunLA]

4 minutes ago, Orson Cart said:

I've been having problems with Lazada sign in for months. 

First of all at sign in I kept getting a message that my account was locked. It said I had to try unlocking by using their phone app.  (which I absolutely hate) This I did, but, i simply got the same message (more or less) I contacted them by phone. The usual palaver to get to speak to somebody. I eventually got to speak to what I believe was a human. I was told to send a screen captures of the login screen, which I did. I got an email back several days later telling me they could not help me and that I should contact them by phone.... Yeah sure!! 

 

There was no way I was going to phone them again based on the previous experience. So, I tried logging in using the Google option. This worked in a roundabout sort of way. I had to create a whole new account ! But, I was logged in.

 

This all goes back about six months. I still have to use the Google option. When I periodically check to see if the old email login works I still get the same negative message.

 

NB. I have been using Lazada for about five years. I have made many, many purchases. I could, therefore, be considered a good customer. Yet, in this time nobody from Lazada has contacted me to enquire if I need help logging in.

Yes, they really do push theiryphone app, so they can bombard you with spam.

 

If you have a Google account, simply scroll down till see sign in with 'Google or FB' ... Then click on that, follow thru with you accoun/gmail, click on, than click 'continue'.

 

That's how I sign in now, and flawless every time.

[doctormann]

I can sign in from my Linux PC, using the Brave browser, with no problems, except ... that bl**dy Captcha thing!  Most times, the images are so bad that it takes several attempts to get it to work.

I have found that sometimes, not always, if instead of logging in using the normal method, I link to an email that I have been sent that confirms the status of a previous order, the Captcha seems to be bypassed.

I don't normally use their phone app - just hate doing things on a small screen.  However, if you want to collect free delivery tokens, etc, you have no choice in the matter.