Being gouged changing ticket Europe - BKK - CNX because of 1-day quarantine rules

[richard_smith237]

41 minutes ago, ChaiyaTH said:

A domestic last minute flight BKK CNX is only 750-1500 baht so not sure what the OP's problem is at all except that he now still over paid 3K total for 2 tickets lol. A positive test + asymptomatic quarantaine that insurance doesn't pay for would be a bigger concern to me in his/her case.

 

 

He booked a Swiss Air flight Ticket from Europe to Chiang Mai (with a change of planes in Bangkok).

Realising that he (or anyone else) cannot ’transit' in Bangkok and do his ’Test & Go’ quarantine in Chiang Mai he requested that his ticket be changed to Bangkok - this was going to cost him 3000 baht per passenger extra for removing the additional leg of the flight.

 

The Op would not have been permitted to board the flight he booked, he would need to show his Thailand Pass and Test & Go booking in Bangkok while holding a ticket to Chiang Mai. 

 

Thus: The Airline (or travel agent) sold the Op a Ticket on a flight he could not board - thats not just the Op, no person travelling into Thailand can transit onto another domestic location on the same booking - they have to Quarantine first. 

 

Initially the Airline (or travel agent) refused to accept their error and would not allow a ‘free’ change of ticketing to remove the Chiang Mai leg of the flight and thus make the Ticket valid, they instead wanted to charge the Op 3000 baht (per seat) for the change (removing the extra flight leg from BKK to CNX).

 

The simple solution was to offer the change of ticketing destination (to Bangkok) for free - its basic customer service. 

 

The Op can then of course pay for his flight from Bangkok to Chiang Mai separately after he has checked out of his Bangkok AQ Test & Go hotel. 

 

 

 

 

[ChaiyaTH]

33 minutes ago, richard_smith237 said:

 

 

He booked a Swiss Air flight Ticket from Europe to Chiang Mai (with a change of planes in Bangkok).

Realising that he (or anyone else) cannot ’transit' in Bangkok and do his ’Test & Go’ quarantine in Chiang Mai he requested that his ticket be changed to Bangkok - this was going to cost him 3000 baht per passenger extra for removing the additional leg of the flight.

He booked a flight checking the rules poorly as well the flight details. Other than that, he will still fly and land in BKK without issues. You do not get charged for a already paid ticket you miss by rules or you will always be able to change it to the initial destination. If he has a lot luggage this could even work out in his favor by do checking his baggage trough and flying that same day.

A separate ticket from BKK to CNX is 750-1500 each, end of the story. He is just clearly inexperienced, who books a Inter flight from the west to CM directly in the first place.

Edited November 23, 2021 by ChaiyaTH

[nglodnig]

5 minutes ago, ChaiyaTH said:

A separate ticket from BKK to CNX is 750-1500 each, end of the story. He is just clearly inexperienced.

You try booking a flight around New Years Eve at a convenient time. "He is just clearly inexperienced"  I'm not even going to bother to answer that.

Edited November 23, 2021 by nglodnig

[ChaiyaTH]

1 minute ago, nglodnig said:

You try booking a flight aroundNew Years Eve at the a convenient time. "He is just clearly inexperienced"  I'm not even going to bother to answer that.

I can get you 20 tickets right now for the specific date you mentioned, at max 1500 baht. There is no high prices, you forgot we have covid? I just booked myself for in 6 hours at 750 baht too and checked.

Edited November 23, 2021 by ChaiyaTH

[nglodnig]

1 minute ago, ChaiyaTH said:

I can get you 20 tickets right now for the specific date you mentioned, at max 1500 baht. There is no high prices, you forgot we have covid? I just booked myself for in 6 hours at 750 baht too and checked.

Well lucky lucky you!

[ChaiyaTH]

Just now, nglodnig said:

Well lucky lucky you!

These are the average normal prices for any domestic flight except perhaps Samui, in Thailand, year round.

[ChaiyaTH]

Edited November 23, 2021 by ChaiyaTH

[ubonjoe]

A inflammatory post has been removed along with a reply to it. Please keep the discussion civil.

[The Hammer2021]

8 hours ago, richard_smith237 said:

Swiss Air is a national carrier..... your haste to place blame on the op does not consider a ticket for that specific routing should never have been up for sale in the first place - it is a routing which cannot be taken. The airlines know this, but take their chances the regulations may change and if they don’t, they still have cash-flow. 

 

 

I have not allocated blame in haste or otherwise. My original comment stands.

Edited November 24, 2021 by The Hammer2021

[PFV]

My experience with Swiss last month was entirely different. 

Originally booked CNX-ZRH-CNX, then domestic flights were cancelled and Swiss emailed a new confirmation without the CNX-BKK segment.

For the return, decided to avoid the Bangkok quarantine and try the Samui sandbox. Swiss cancelled the BKK-CNX segment on WE and booked a BKK-USM on PG, also changing the departure from ZRH to the following day for a shorter connection (was originally booked on LH). Total cost 500 baht.