Jump to content
You are not logged in ▶️ Click to sign-up or login ×

Positive Lazada experience

CharlieH

By CharlieH
in General Topics

 Share

Recommended Posts

  • Popular Post
CharlieH Star Member

CharlieH

Posted
  • Popular Post
Posted

Bought 2 items on Lazada, paid COD.

 

when opened wrong item/model humber on both of them so no use.

 

Entered Return reason, uploaded photo of items showing wrong model number.

Almost instantly the money was in my Lazada wallet and I don't have to return the wrong items. (Suspect because low value)

 

Anyway, quick easy efficient.process.

  • Like 4
  • Thumbs Up 3
  • Thanks 2
Link to comment
Share on other sites
  • Popular Post
Ben Zioner Gold Member

Ben Zioner

Posted
  • Popular Post
Posted

Well, over the past 10 years I must have had about 500 positive experiences with Lazada. But also with many others: Advice, JIB, Banana IT, Central, etc, etc..

 

On line shopping in Thailand is just as dependable as in Switzerland. While is lot more user friendly, in the last Mile.

  • Like 2
  • Thumbs Up 2
Link to comment
Share on other sites
ezzra Star Member

ezzra

Posted
Posted (edited)

I too have a good word to say.. not too long a go I have bought a wife on Lazada that proved to be defective and Lazada took her back, a bit used though, for a full refund of a 100 baht...

Edited by ezzra
  • Confused 1
  • Haha 2
Link to comment
Share on other sites
KhunLA Star Member

KhunLA

Posted
Posted

99+% of our LAZ experiences have been positive.   When an oops, it happens, they've been resolved quickly.   As stated earlier, if a low value item, they don't even want returned.

 

If buying from 'flagship' or 'LAZMALL' store, many times we got the refund, when picked up/scanned, and not after some inspection.   Part of the 'no question refunds', even if simply changing your mind.

 

Shopee pretty much the same, though I prefer LAZ.

  • Like 1
  • Agree 2
Link to comment
Share on other sites
dddave Platinum Member

dddave

Posted
Posted
1 hour ago, HappyExpat57 said:

My login is still going back and forth, approx weekly, as to whether it remembers me or not.

Appears they are implementing more stringent security protocols.  Ad blockers and VPNs running in the background seem to cause problems.  No problems so far with the app but the website won't clear my Bangkok Bank debit card transactions. My US based debit cards clear without issue.  They seem to be asking for sign-in verification more often on the website.

As I mentioned on another similar post:  Much easier to get discounts, especially free shipping on the mobile app than on the website.

  • Like 1
Link to comment
Share on other sites
Woof999 Gold Member

Woof999

Posted
Posted
2 hours ago, CharlieH said:

Entered Return reason, uploaded photo of items showing wrong model number.

Almost instantly the money was in my Lazada wallet and I don't have to return the wrong items. (Suspect because low value)

 

Hopefully the seller account is already banned for being a scammer.

 

Used Lazada many 100s of times. Always COD. Yet to be stiffed.

Link to comment
Share on other sites
dddave Platinum Member

dddave

Posted
Posted
2 hours ago, CharlieH said:

Bought 2 items on Lazada, paid COD.

 

when opened wrong item/model humber on both of them so no use.

 

Entered Return reason, uploaded photo of items showing wrong model number.

Almost instantly the money was in my Lazada wallet and I don't have to return the wrong items. (Suspect because low value)

 

Anyway, quick easy efficient.process.

When the same happened to me, I continued to get unordered CODs, the value of which escalated.  Took about six months for them to figure out I wasn't going to bite.

  • Haha 2
Link to comment
Share on other sites
dingdongrb Platinum Member

dingdongrb

Posted
Posted
15 minutes ago, Woof999 said:

 

Hopefully the seller account is already banned for being a scammer.

 

Used Lazada many 100s of times. Always COD. Yet to be stiffed.

While I cannot boast using Lazada as many times I have used them quite a bit over the past several years. I always pre-pay using my True Wallet account and haven't had a single issue.......yet (knock on wood). 

 

Probably the two most expensive things I've bought have been an electric toothbrush and mini PC (approx 6k-8k THB each).

 

Just this week I bought a Hitachi stick vacuum (5k THB)......arrived as promised, no issue!

Link to comment
Share on other sites
Thingamabob Platinum Member

Thingamabob

Posted
Posted
20 hours ago, CharlieH said:

Bought 2 items on Lazada, paid COD.

 

when opened wrong item/model humber on both of them so no use.

 

Entered Return reason, uploaded photo of items showing wrong model number.

Almost instantly the money was in my Lazada wallet and I don't have to return the wrong items. (Suspect because low value)

 

Anyway, quick easy efficient.process.

I have always found Lazada good to deal with. Polite and efficient, and quick to correct any mistakes.

Link to comment
Share on other sites
Muhendis Platinum Member

Muhendis

Posted
Posted

I had many very good experiences with Lazada up until a few years ago when they started their own delivery company.

That's when it all went pear shaped for me.

I would imagine all those problems are long gone by now but I'm a Shopee man now.

  • Like 1
Link to comment
Share on other sites
paulbrow Advanced Member

paulbrow

Posted
Posted

I've had hundreds of positive experiences with Lazada. There have been a few issues over the years, probably less than half a dozen and all were vendor issues not Lazada issues. I did get pissed at Lazada once as I had to take the returned item to their pickup center. They refused to pick it up from me. Again the vendor sent the wrong item, Yeah, I know I'm lazy.

Link to comment
Share on other sites
NoshowJones Star Member

NoshowJones

Posted
Posted
On 12/21/2023 at 11:00 AM, CharlieH said:

Bought 2 items on Lazada, paid COD.

 

when opened wrong item/model humber on both of them so no use.

 

Entered Return reason, uploaded photo of items showing wrong model number.

Almost instantly the money was in my Lazada wallet and I don't have to return the wrong items. (Suspect because low value)

 

Anyway, quick easy efficient.process.

I ordered a chair for my desk top to pay by  BB debit card no, I was put on a standby which ticked down the hours for about 3 days, so I just left it, 3 days later it just stopped, no delivery and no explanation why. Also every time I try to log on I have to get a 6 digit no sent to my email address to for log in, this has been going on for the last 3 weeks. Too many negatives for me I'm afraid Charlie.

  • Confused 1
  • Sad 1
Link to comment
Share on other sites
NoshowJones Star Member

NoshowJones

Posted
Posted
3 hours ago, Muhendis said:

I had many very good experiences with Lazada up until a few years ago when they started their own delivery company.

That's when it all went pear shaped for me.

I would imagine all those problems are long gone by now but I'm a Shopee man now.

Your lucky, I just cannot get on to Shopee at all no matter how much i try.

  • Confused 1
  • Sad 2
Link to comment
Share on other sites
NoshowJones Star Member

NoshowJones

Posted
Posted
28 minutes ago, NoshowJones said:

I ordered a chair for my desk top to pay by  BB debit card no, I was put on a standby which ticked down the hours for about 3 days, so I just left it, 3 days later it just stopped, no delivery and no explanation why. Also every time I try to log on I have to get a 6 digit no sent to my email address to for log in, this has been going on for the last 3 weeks. Too many negatives for me I'm afraid Charlie.

Sorry Charlie, I have turned off my Opera VPN and can now log in to Lazada OK.

  • Thumbs Up 1
Link to comment
Share on other sites
domdom Advanced Member

domdom

Posted
Posted

Hello

I regularly buy on Lazada and am very happy with them.. extremely few issues which are quickly solved..

No problem of running from one shop to another where it goes "may mee".. quietly choosing at home..

Also most of the prices are excellent

Have a good day

Link to comment
Share on other sites
NoshowJones Star Member

NoshowJones

Posted
Posted
1 minute ago, CharlieH said:

You'll probably find the debit card problem resolved for the same reason. :thumbsup:

Yes I thought of that. but the debit card  has never been a problem for years with my VPN on, funny how it's just suddenly started.

Link to comment
Share on other sites
novacova Gold Member

novacova

Posted
Posted
On 12/21/2023 at 11:00 AM, CharlieH said:

Bought 2 items on Lazada, paid COD.

 

when opened wrong item/model humber on both of them so no use.

 

Entered Return reason, uploaded photo of items showing wrong model number.

Almost instantly the money was in my Lazada wallet and I don't have to return the wrong items. (Suspect because low value)

 

Anyway, quick easy efficient.process.

Same thing happened to me with Shopee, ordered a couple things from a vendor and arrived counterfeit. Uploaded detailed photos and refund immediately.

Link to comment
Share on other sites
Reginald Prewster Advanced Member

Reginald Prewster

Posted
Posted

I ordered many things from Lazada incl life plants and almost all deliveries were satisfying.

 

Once an order for ear pots from bose was cancelled and my wife received phone calls afterwards that these pods were now available.

As she received the delivery those were useless and cheap original copies.

It is a bit of a hassle to fight with the bot for complaints and how to get contact to a real life person but as she managed to find this, the money was returned in no time

Link to comment
Share on other sites
BenStark Platinum Member

BenStark

Posted
Posted
1 hour ago, Reginald Prewster said:

It is a bit of a hassle to fight with the bot for complaints and how to get contact to a real life person

 

Just enter "agent" in the chat and you should be transferred to something pretending to be a life person, though with AI, and Alibaba being a forerunner in this technology, I sometimes doubt it is a real person

  • Thumbs Up 1
Link to comment
Share on other sites
Reginald Prewster Advanced Member

Reginald Prewster

Posted
Posted
7 hours ago, BenStark said:

 

Just enter "agent" in the chat and you should be transferred to something pretending to be a life person, though with AI, and Alibaba being a forerunner in this technology, I sometimes doubt it is a real person

Unfortunately I was in taiwan working and my wife had to sort it.

I left her with this because as she told me "her" ear pod were available I doubted it and as she has sent me a received message with a 0059 country code my alarm bells went off big time.

But she wouldn't listen so she had to spoon out the sour soup...

 

Thats why I not blame Lazada in any way, they apologized that the order was cancelled and then somehow leaked into hands on scammers. Money back (as a coupon) is more than fair in this case.. 

Link to comment
Share on other sites
PJ71 Platinum Member

PJ71

Posted
Posted

It's not really a refund if they credit you in Lazada wallet, it locks you in to spend that money on Lazada only.

 

What happens if they no longer stock the item or there's a better deal elsewhere, you're outta luck or have to buy some other cheap junk from Lazada.

 

Rubbish and unreliable IMO.

Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share
Go to topic listing

  • Recently Browsing   0 members

    • No registered users viewing this page.






×
×
  • Create New...