Popular Post snoop1130 Posted January 24 Popular Post Share Posted January 24 SAMUT PRAKAN, Jan 24 (TNA) – A disruption in the immigration biometrics system occurred early Wednesday morning at Suvarnabhumi Airport, leading to a buildup of passengers and prompting swift efforts to address the issue. Pol Maj Gen Choengron Rimpadee, commander of immigration officers at the international airport said the system was currently undergoing repairs, causing delays at the immigration counters. This, in turn, extended the time required for the processing of passport checks from the usual 45 seconds per person to over 1 minute. The malfunction primarily impacted the Automated channels for passport checks, leading to severe congestion during peak flight hours, particularly for outbound passengers. The situation escalated quickly, resulting in long queues extending to the baggage inspection points. The Immigration Technology Center, overseeing the affected technology system has expedited the resolution. Simultaneously, Suvarnabhumi Airport’s immigration checkpoints took immediate action according to their contingency plans, resorting to manual checks conducted by immigration officers and utilizing the airport’s application to identify individuals with potential issues such as warrants or overstays. Source: Thai News Agency 2024-01-24 - Cigna offers a range of visa-compliant plans that meet the minimum requirement of medical treatment, including COVID-19, up to THB 3m. For more information on all expat health insurance plans click here. Get our Daily Newsletter - Click HERE to subscribe 1 3 13 Link to comment Share on other sites More sharing options...
Popular Post Tropicalevo Posted January 24 Popular Post Share Posted January 24 Not sure if it is connected, but the TM 30 online reporting system was also down today. Good old Thai apps. And the banks/government insist on you using them. 3 1 1 4 3 2 Link to comment Share on other sites More sharing options...
webfact Posted January 24 Share Posted January 24 Biometric system glitch at Suvarnabhumi Airport causes passenger delays by Nattapong Westwood Photo courtesy of Matichon Suvarnabhumi International Airport faced significant disruptions early this morning when its biometric immigration system malfunctioned, causing delays and a rapid build-up of passengers. Immigration police swiftly implemented contingency measures to mitigate the impact on flight schedules. In the predawn hours of yesterday, Suvarnabhumi Airport’s immigration department was thrown into chaos as the biometric system encountered technical issues around 4.30am. Chaired by Chaiyapruek Rimphadee, the Immigration Division 2 leader and spokesperson for the Immigration Bureau, a swift response was initiated to address the malfunctioning system. Photo courtesy of Matichon Normally, the processing time from presenting a passport to receiving a stamped clearance by immigration officers at Suvarnabhumi Airport takes no more than 45 seconds per individual. However, due to the system failure, the time required per passenger exceeded one minute. The breakdown also affected the automatic passport control channels, which were unable to function, resulting in extended queues that stretched back to the baggage screening areas, reported KhaoSod. As passengers bound for international flights quickly accumulated, the queues extended significantly from the usual immigration counters starting from 4.30am. The Immigration Division 2 communicated with the Immigration Checkpoint Technology Center, which oversees the biometric technology, urging an urgent resolution. Full story: The Thaiger 2024-01-25 - Cigna offers a range of visa-compliant plans that meet the minimum requirement of medical treatment, including COVID-19, up to THB 3m. For more information on all expat health insurance plans click here. Get our Daily Newsletter - Click HERE to subscribe 2 2 Link to comment Share on other sites More sharing options...
flyingtlger Posted January 24 Share Posted January 24 This Is Thailand.... 2 Link to comment Share on other sites More sharing options...
Popular Post geisha Posted January 24 Popular Post Share Posted January 24 “ takes no more than 45” ? I’m very sorry but it’s certainly more than 2/3 minutes per passenger. All docs in order and never had a problem , travel often internationally, I’ve always been amazed at the time it takes to clear me. Don’t they ( government/ immigration) feel ashamed when they see such horrendous queues at their airports ? Maybe a silly question, they don’t give a damn. 1 2 6 4 4 Link to comment Share on other sites More sharing options...
Popular Post madmitch Posted January 24 Popular Post Share Posted January 24 2 hours ago, flyingtlger said: This Is Thailand.... These blips can happen anywhere. Totally agree Thai systems are often very poor but this type of incident isn't unique to Thailand. 2 2 7 7 Link to comment Share on other sites More sharing options...
Popular Post PeachCH Posted January 24 Popular Post Share Posted January 24 This could happen not only in Thailand! 1 4 3 Link to comment Share on other sites More sharing options...
Popular Post sumongkhwai Posted January 24 Popular Post Share Posted January 24 It seems highly unlike that a 15 second discrepancy per passport would result in those lines but, I wasn't there and could be wrong, "Normally, the processing time from presenting a passport to receiving a stamped clearance by immigration officers at Suvarnabhumi Airport takes no more than 45 seconds per individual. However, due to the system failure, the time required per passenger exceeded one minute" 1 2 1 Link to comment Share on other sites More sharing options...
Popular Post Polaky Posted January 24 Popular Post Share Posted January 24 We older guys can go straight through priority lane 😀 4 1 2 2 Link to comment Share on other sites More sharing options...
Popular Post ikke1959 Posted January 24 Popular Post Share Posted January 24 I never noticed that a passportchecking would only take 45 seconds.. 2 to 5 minutes seems to be normal, with pictures and fingerprintgs and a grumpy officer...Anyway Thailand and computers don't match 2 2 5 Link to comment Share on other sites More sharing options...
Popular Post RichardColeman Posted January 24 Popular Post Share Posted January 24 I've been in queues like that even when it was working - usually due to unstaggered staff change overs and them sat laughing at the people waiting for them to do something in their shift ! 3 1 1 Link to comment Share on other sites More sharing options...
Popular Post Bobydog Posted January 24 Popular Post Share Posted January 24 40 minutes ago, geisha said: “ takes no more than 45” ? I’m very sorry but it’s certainly more than 2/3 minutes per passenger. All docs in order and never had a problem , travel often internationally, I’ve always been amazed at the time it takes to clear me. Don’t they ( government/ immigration) feel ashamed when they see such horrendous queues at their airports ? Maybe a silly question, they don’t give a damn. They are not conditioned to be ashamed. Any and all stuffups are treated swiftly yardy yardy, just another day at the office. TIT. Tomorrow will probably see a claim for being number one tourist destination, the show goes on folks. 1 2 2 Link to comment Share on other sites More sharing options...
Popular Post jacko45k Posted January 24 Popular Post Share Posted January 24 2 hours ago, flyingtlger said: This Is Thailand.... Like it never happens elsewhere...... regular event in the UK! 4 1 4 Link to comment Share on other sites More sharing options...
Popular Post Hockeybik Posted January 24 Popular Post Share Posted January 24 7 hours ago, Tropicalevo said: Not sure if it is connected, but the TM 30 online reporting system was also down today. Good old Thai apps. And the banks/government insist on you using them. In fairness the Thai banks, green and blue, have their stuff together. Apps and online work pretty darn well. Government, well... I agree with you there. 1 2 1 Link to comment Share on other sites More sharing options...
Hockeybik Posted January 24 Share Posted January 24 I'm stunned! 2 Link to comment Share on other sites More sharing options...
Popular Post Skipalongcassidy Posted January 24 Popular Post Share Posted January 24 And TAT wonders why tourism is down... get off your asses and go to the airports and IOs and pay attention... 3 hours to get a residence certificate in CM yesterday. 1 2 Link to comment Share on other sites More sharing options...
hotchilli Posted January 25 Share Posted January 25 11 hours ago, snoop1130 said: This, in turn, extended the time required for the processing of passport checks from the usual 45 seconds per person to over 1 minute. So the system crashed and delayed passengers by only 15 seconds for a manual service? 1 Link to comment Share on other sites More sharing options...
Bangkok Barry Posted January 25 Share Posted January 25 Two years in a row I arrived at LAX and a computer malfunction meant I wait in line for two hours. The first time, the IO asked how long I'd been waiting and I said two hours and I wasn't coming back, and he said 'I hear you'. I did come back though, and the next time I told the IO I'd missed my connecting flight and he told me it didn't matter. And I didn't go back. Especially after an x-ray machine thought silver paper on some mints was a security threat. If their security couldn't tell the difference between paper and explosives ...... 1 1 Link to comment Share on other sites More sharing options...
Skeptic7 Posted January 25 Share Posted January 25 Ha...typical. prob has to do with more "upgrades" and "streamlining". 😆 Link to comment Share on other sites More sharing options...
Popular Post 8OA8 Posted January 25 Popular Post Share Posted January 25 56 minutes ago, Skipalongcassidy said: And TAT wonders why tourism is down... get off your asses and go to the airports and IOs and pay attention... 3 hours to get a residence certificate in CM yesterday. But surely there's no need for tourists to get a residence certificate? 1 2 1 1 Link to comment Share on other sites More sharing options...
Popular Post mikebell Posted January 25 Popular Post Share Posted January 25 1 hour ago, jacko45k said: Like it never happens elsewhere...... regular event in the UK! Finnair desk at MAN was diabolical. Aged 80, I stood for over an hour whilst a gobby farang woman argued with staff over seating her family en route to BKK. The fracas attracted staff from other desks till this one was the sole operating outlet. Throw in the jumped-up little Hitlers on the security queues; surly other staff; scruffy litter-strewn environment and you can see why landing in Bangkok was a breeze for pensioners. 1 2 Link to comment Share on other sites More sharing options...
bamnutsak Posted January 25 Share Posted January 25 Based on the two photos in the OP, it looks like this glitch affected both Departing Immigration and Arriving Immigration. Another black-eye for Thailand's aspirations to hit 40 million this year. Link to comment Share on other sites More sharing options...
ezzra Posted January 25 Share Posted January 25 A country who has over 28 millions tourists visiting, not counting locals, has only one system in place, and when this is down, well, bad luck, a place to start from for the new AOT boss... 2 1 1 Link to comment Share on other sites More sharing options...
NedR69 Posted January 25 Share Posted January 25 1 hour ago, Polaky said: We older guys can go straight through priority lane 😀 What are the requirements for passing through the priority lanes? 1 Link to comment Share on other sites More sharing options...
AAArdvark Posted January 25 Share Posted January 25 1 hour ago, Hockeybik said: In fairness the Thai banks, green and blue, have their stuff together. Apps and online work pretty darn well. Government, well... I agree with you there. BBL still uses DOS for all of their in house banking. Link to comment Share on other sites More sharing options...
sirineou Posted January 25 Share Posted January 25 (edited) 2 hours ago, madmitch said: These blips can happen anywhere. Totally agree Thai systems are often very poor but this type of incident isn't unique to Thailand. Are crazy? Do toy want to start a riot? Where do you get off talking sense in this forum? Consider yourself reported !! Edited January 25 by sirineou 1 2 Link to comment Share on other sites More sharing options...
Peterphuket Posted January 25 Share Posted January 25 Highly objectionable, a ridiculous system, can imagine there will be plenty of tourists who will think again before booking another trip to Thailand. 1 Link to comment Share on other sites More sharing options...
Popular Post Toby1947 Posted January 25 Popular Post Share Posted January 25 1 hour ago, Skipalongcassidy said: And TAT wonders why tourism is down... get off your asses and go to the airports and IOs and pay attention... 3 hours to get a residence certificate in CM yesterday. 3 days at Jomtien seriously, they want everyone to use agents. No bung for them in people doing it themselves. Immigration and whole country rotten to the core. 1 2 Link to comment Share on other sites More sharing options...
stargrazer9889 Posted January 25 Share Posted January 25 I usually have good luck in Thailand, and the staff work pretty hard. Handling a bunch of crotchity old grumps, like some of you posters, would drive me to drink. I had worse luck in Vancouver, BC Canada. Long wait and bad attitudes plus freezing temperatures. We all need the airports to get to our chosen tropical destinations. 1 Link to comment Share on other sites More sharing options...
Popular Post norfolkandchance Posted January 25 Popular Post Share Posted January 25 47 minutes ago, NedR69 said: What are the requirements for passing through the priority lanes? Wheelchair, Over 70 or white stick and dark glasses. 3 Link to comment Share on other sites More sharing options...
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