Hello

My thai partner and I recently ( 4 weeks ago ) ordered a sofa from a Furniture Company in Central Department Store in Chiang Rai. We paid using my partners Bangkok Bank Credit Card.

We ordered on 12 October and were promised a delivery two weeks later.

As of today no sofa has turned up.

We have made multiple phonecalls and seem to be given excuses for non delivery.

I am beginning to doubt if we will ever get the sofa.

What options do we have to recover the money we paid out.

Can we cancel the Credit Card payment, I know you can do this in UK.

If we can cancel the Credit Card payment, how ? is there a time limit ?

Any advise on how to recover the funds or sofa appreciated.

First you have to decide what you want, sofa or refund

Ask the store for a refund due to non-delivery. Document email sent with read receipt. If no response or refund within 30 days dispute the charge with credit card bank with reason non-delivery of goods.

3 hours ago, localexpat said:

Can we cancel the Credit Card payment

What did the bank say when you asked them?

The key thing is not to leave it too long, speak to your bank immediately for time limits.

If it is a Credit Card, it is the banks money

If it is a debit card, it is your money.

 

9 hours ago, localexpat said:

Hello

My thai partner and I recently ( 4 weeks ago ) ordered a sofa from a Furniture Company in Central Department Store in Chiang Rai. We paid using my partners Bangkok Bank Credit Card.

We ordered on 12 October and were promised a delivery two weeks later.

As of today no sofa has turned up.

We have made multiple phonecalls and seem to be given excuses for non delivery.

I am beginning to doubt if we will ever get the sofa.

What options do we have to recover the money we paid out.

Can we cancel the Credit Card payment, I know you can do this in UK.

If we can cancel the Credit Card payment, how ? is there a time limit ?

Any advise on how to recover the funds or sofa appreciated.

Just go to Bangkok bank with your wife and ask!