new Wise account details, bank says fraud

[Owiee]

On 11/8/2024 at 6:00 PM, seajae said:

Did my usual transfer from my Australian bank through Wise and Wise have issued me with a new account to deposit to, they have given me a new BSB as well as a new account number to use that they say is set for me only as the one I have been using for them for many years now will no longer be valid.

I tried to use the new details with my bank to do the transfer and it set off a major alarm as fraud and my bank rejected the transfer making me use my old details  but Wise informed that after this payment I can no longer use those details as they are shutting down that account.

I messaged my bank as well as Wise, my bank is saying that as far as they are concerned it is fraud, Wise says they are fine, problem now is I am unable to transfer money to Thailand till it is sorted.

 

Have any other Wise users in here been given new deatails regarding where they send their money to so that it can be  transfered to Thailand by Wise, I do not want to use a fraudulent account to send my money to so need to see if any other users from Australia have been told to change their account details for Wise Australia pty ltd that they transfer to from their aussie bank

Contact Wise directly confirm all details and then contact your Australian bank directly. A few months ago Wise did change things around a bit but these changes actually made the process times faster, but they did not involve changing account numbers. Wise has international numbers you can also call them on, you can find the number within the app.  If the Australian bank is saying fraud it probably is. 

[DrJack54]

16 hours ago, DrJack54 said:

Has anyone else had recent issue with WISE.

Previous transfer from my Westpac to WISE in minutes.

Now several hours already.

Reply from WISE basically "chill" 

Nonsense. 

My funds went out of my Westpac yesterday and still not land with WISE.

Not happy. 

Previously transfer $5k aud every month. Transfers very quick sometimes hour or two to appear in my Thai bank.

Have spoken (twice) on phone and twice via type chat (real person) 

All I get is be patient...

What the heck going on 

"Show Me The Money " 

[norbra]

13 minutes ago, DrJack54 said:

My funds went out of my Westpac yesterday and still not land with WISE.

Not happy. 

Previously transfer $5k aud every month. Transfers very quick sometimes hour or two to appear in my Thai bank.

Have spoken (twice) on phone and twice via type chat (real person) 

All I get is be patient...

What the heck going on 

"Show Me The Money " 

From Wise re PAYID

Edited 3 hours ago by norbra

[crazykopite]

On 11/8/2024 at 6:00 PM, seajae said:

Did my usual transfer from my Australian bank through Wise and Wise have issued me with a new account to deposit to, they have given me a new BSB as well as a new account number to use that they say is set for me only as the one I have been using for them for many years now will no longer be valid.

I tried to use the new details with my bank to do the transfer and it set off a major alarm as fraud and my bank rejected the transfer making me use my old details  but Wise informed that after this payment I can no longer use those details as they are shutting down that account.

I messaged my bank as well as Wise, my bank is saying that as far as they are concerned it is fraud, Wise says they are fine, problem now is I am unable to transfer money to Thailand till it is sorted.

 

Have any other Wise users in here been given new deatails regarding where they send their money to so that it can be  transfered to Thailand by Wise, I do not want to use a fraudulent account to send my money to so need to see if any other users from Australia have been told to change their account details for Wise Australia pty ltd that they transfer to from their aussie bank

Just did a transfer today from the UK with no issues have had the same account for a number of years with Wise 

[DrJack54]

2 minutes ago, norbra said:

From Wise re PAYID

Two days ago I did a $30 transfer to Wise (wallet) 

Made a new recipient to my list of billers/payees. 

Using new account name BSB and a/c number.

Went through instantly.

Note: my Westpac app account straight away asked series of questions also sent me a OTP using my Thai cell number. 

Then they sent the $30 to Wise.

For the $5000 yesterday. Used the new recipient again and funds instantly out of the account.

I expected them to land with WISE within the hour. 

Previously was ever sooner. 

Not Happy Chappy 

[DrJack54]

7 minutes ago, crazykopite said:

Just did a transfer today from the UK with no issues have had the same account for a number of years with Wise 

This is specific to Australia.

WISE has sent emails to Oz customers to change BSB, Account details etc

[DrJack54]

Update: WISE has transferred the funds. Yippi.

So in reality this approx 24hrs

[Dutchjohn]

On 11/14/2024 at 10:32 AM, oldcpu said:

 

Assuming I understand your question correctly ...

 

- Log into Wise with a browser
- In the "Home" menu click on the "AUD" account
- Look under the circle (with Australian flag) where it says "AUD balance" and it will state in a large font how much you have in AUD.  Under that in very small font will be a small 'account #' (with an orange circle and exclamation mark in front and a 'greater than' simple to the right of the small number account number). CLICK ON THAT number

 

That should give you your account details. At least that works for me.

 

This is what I got when going via settings,  proof of ownership. It's for my Euro Account though, but not much different for AUD accounts, I think.

[Dutchjohn]

4 minutes ago, Dutchjohn said:

This is what I got when going via settings,  proof of ownership. It's for my Euro Account though, but not much different for AUD accounts, I think.

 

[StraightTalk]

https://wise.com/help/articles/240ocTVUrwPslKhVXZcQ2u/were-changing-your-aud-account-details

 

https://bsblookup.com.au/774-001

[DrJack54]

@StraightTalk thanks for the links

 

Just now in the "bank wallet" I have a balance $30.

It asked to verify ....

So I followed prompts.

Took picture of passport ID page

Selfie (took many efforts. Hint do it in natural light) 

WISE then confirmed my account.

 

Now hopefully my last confusion :

My details list Account name: my name (not wise) 

BSB : Wise BSB #

Account: new account number.

 

So am I understanding correctly that I send money from my Oz bank to this "wallet account" in WISE they then  transfer to Thailand comes from that account. 

Sorry just one very confused person here. Embarrassing 

 

[StraightTalk]

18 minutes ago, DrJack54 said:

@StraightTalk thanks for the links

 

Just now in the "bank wallet" I have a balance $30.

It asked to verify ....

So I followed prompts.

Took picture of passport ID page

Selfie (took many efforts. Hint do it in natural light) 

WISE then confirmed my account.

 

Now hopefully my last confusion :

My details list Account name: my name (not wise) 

BSB : Wise BSB #

Account: new account number.

 

So am I understanding correctly that I send money from my Oz bank to this "wallet account" in WISE they then  transfer to Thailand comes from that account. 

Sorry just one very confused person here. Embarrassing 

 

I use my computer to do money transfers from Australia to Thailand.

My account details:
Account holder: MY NAME
BSB code: 774001
Account number: MY ACCOUNT NUMBER

When transferring funds from Australia to Thailand, your bank will require the WISE account details to process the transaction successfully. Once the funds are received, WISE will transfer them directly to your bank account in Thailand.

Hope this helps.

[orchidfan]

On 11/14/2024 at 10:22 AM, DrJack54 said:

Thanks for the post.

So today will do a transfer using WISE. If I understand things correctly. ...I will do the WISE fields noting new BSB that when I go to my Westpac app I need to change payee details for WISE in my list of billers/payees.

 

Can someone advise how do I know account number.

See attached screenshot. 

 

Dr Jack, you probably have it sorted by now but in the Westpac app, once you've logged in, at the upper left of the "how can we help you today?" page is a drop down menu, represented by 4 horiz line, at the top of which is "Payments and Payees" . Under this is "payes and BPAY billers".

Clicking this produces ALL your Payees.

Down at the bottom is Wise and any current (banking) details you have in for them.

At the right is EDIT,

click this and you  can erase and replace the current BSB and new Account number.

Your "past payments" will show exactly where Westpac have been sending your past transfers.

 

IF you don't have your "NEW" Wise AUD account details (BSB and Acc No,) a message/email to Wise will prompt a reply from them with these.

 

But it sounds like you have all this already and are just waiting on Westpac to verify the new BSB - as others have implied.

 

Cheers 

[DrJack54]

Thankyou @orchidfan and @StraightTalk 

And the other guys for helpful posts.

Thinking have a handle on it.

🙏