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Chinese keyboard inaccessible: Help!

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Just bought a new lap-top, which came pre-loaded with WINDOWS 11 and OFFICE.   Like its predecessors, it will be used primarily for document creation and editing.  70% in English, 30% in Chinese, often switching between them in a single document.

 

I'd assumed that - like other lap-tops I've had - it would be a simple matter to activate the Chinese keyboard function for WORD, allowing pinyin alphabetic input on the keyboard and Chinese characters to appear on-screen: as done many times before, click on Keyboard Layout, then hit on 'Chinese (Simplified, China'. 

 

Not in this case: that produces a message "Your Windows license only supports one display language" & "Simplified Chinese IME dictionaries are not ready yet".

 

I'd be very grateful for any suggestions of a fix.   

TIA

 

 

 

 

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