All of a sudden my reliable Alexa Dot Echo stopped working . When playing a chosen song it stops after 30 seconds and says " I am having trouble playing songs from your library " . Spoke to Amazon c/s who could not resolve the problems but said they would pass it to their technical dept . No answer from last week but I have just read that there are others who are having the same problem and one of them contacted Amazon c/s who were well informed and said that Amazon are no longer available in Thailand due to country restrictions . However using a VPN to say the U.S. or U.K. will work . Alexa will also play other radio stations without using a VPN .

It's been like this for a week for us, on all our Echo devices. Note the discussion on reddit. https://www.reddit.com/r/Bangkok/comments/1i47ocw/comment/m9ed2fi/?utm_source=share&utm_medium=web3x&utm_name=web3xcss&utm_term=1&utm_content=share_button

so apparently Amazon stopped Amazon music for Thailand. An easy workaround is to connect another streaming service to the Alexa app. 

 

to connect apple music 

see https://support.apple.com/en-gb/119922

note that there are 2 steps, first use the Skills & Games option to make the connection between Alexa and Apple Music, then using Setting and Music & Podcasts option to select Apple Music as default. Other music services, such as Spotify can also be connected in a similar fashion.