Samsung mobile phone (alleged) service

[isaanistical]

I have had good results a cople of times when having to use a Samsung service centre (in Indonesia and in Malaysia). Now my S21 fe has succumbed to the dreaded thin vertical lines on the screen, so I thought I would check with local "customer service" (in Paknam) before the next step of a factory reset - or taking a hammer to it.

 

Place is empty save for 3 staff, who make me take a queue ticket before they will talk to me. Not a good look........

 

I show the phone screen, they immediately go "oh, that. B7,000, you have to go to a mall (?no idea what that meant), and parts take a long time to come." Clearly could not give a ****. A Thai shrug that meant "just go away and leave us alone".

 

This is an issue affecting many thousands of customers globally, who appear to have a problem with Amoled screens around the 2-year mark. Samsung can't be a#sedto find a fix and their local "service " "personnel" are a disgrace.

 

I've been on Samsung for decades but tomorrow, I'm off to find any sub-B7,000 phone (even a Chinese one) that might work. Samsung can stick it in the appropriate orifice.

[CFIAM]

Alternative would be to source and replace the screen yourself. Price for OLED screen  with fingerprint support from around 2500 to 4000 baht. Fitting, I imagine, no more than 500 baht.