your phone sim has to be registered to the same person using the bank app. 

Legislation to control scam accounts. Plenty of  previous publicity and   warnings. 

On 4/20/2025 at 11:27 AM, cjinchiangrai said:

This one is tricky, postpaid SIM accounts are restricted to Thais. I went to DTAC and presented my passport and ID to register my name as the user of the SIM. I then went to Bangkok Bank and registered my IDs and facial recognition details. I have not heard from either for a while.

Hmm, we all are aware that in Thailand reality varies. Only so you are aware, I have held a postpaid AIS account for years on both a Retirement and Marriage Visa. So, your first statement does not hold up.

Cash is king, 🤣😅

Be careful where you put ur 6 digit  pin request into, a scammers delight waiting to happen

On 4/20/2025 at 12:32 PM, Crossy said:

My understanding is that the name the phone number is registered with must match the bank account.

 

My phone was registered with Madam, it was a 5 minute job at the AiS shop to move it into my name 🙂 

You were lucky!! Did the same with True took them nearly a hour to transfer to my name😯

9 hours ago, KhunBENQ said:

Can you tell what you need to get a postpaid?

Bank account? Deposit? Work permit? Visa/extension?

It depends from branch to branch and from customer to customer. 

A common requirement  is WP, but it's doable without WP.

It helps if you are a long- standing customer.  

 

BTW postpaid is often more expensive (prepaid is for the plebs, postpaid is for people with accountants,  tax rebates, expense accounts etc) and cannot so easily be suspended if you are not in Thailand. 

4 hours ago, BKK57 said:

Can't you log onto to the Bangkok Bank web site and do transfers that way when abroad if your bank app doesn't work on your phone?

Yes it is possible.

12 hours ago, KhunBENQ said:

Can you tell what you need to get a postpaid?

Bank account? Deposit? Work permit? Visa/extension?

Me a farang....me have a postpaid DTAC SIM for many years.    When I got it I just showed my passport which had a 1 year visa/permit to stay in it...a Non-OA visa at the time....the SIM/billing is in my name.   My Thai wife got her DTAC postpaid SIM at the same time wit the SIM/billing in her name.   And as a good farang I pay both bills each month. 😜

On 4/20/2025 at 12:32 PM, Crossy said:

My understanding is that the name the phone number is registered with must match the bank account.

 

My phone was registered with Madam, it was a 5 minute job at the AiS shop to move it into my name 🙂 

Same with me, I actually have dual DTAC sims, only one of them I use for banking and official matters (the other is data) and the official sim was in tirak's name. 5 minutes at the DTAC counter and it was changed to my name, then I went to my banks, I have 2 accounts (SCB and the yellow bank) and we went through and updated all my info (one account still had an old address for 5 years ago) So everything is all correct and up to date now.

Finally got my banking app working, no thanks to the lazy branch staff.

It wanted 'facial recognition' set up ....... why didn't the branch staff know that.

 

So I went back to the bank and said 'facial recognition', pointed at my face, pointed at their camera and they reluctantly took my image, then another 10 forms/photocopies/signatures.

 

And it all works again, not only on my old phone, but on my new phone too!

It uses the facial recognition to log in for the first time in a new phone (deleting the access in your previous phone)

But the bank staff don't seem to know this.

 

Still using the 14 year old SIM registered in my wife's name with no problem.

49 minutes ago, BritManToo said:

Still using the 14 year old SIM registered in my wife's name with no problem.

Probably a good idea to change that now to your name, or your account could get automatically locked. Not worth risking the inconvenience.

13 minutes ago, grain said:

Probably a good idea to change that now to your name, or your account could get automatically locked. Not worth risking the inconvenience.

It took them 9 years to notice my passport had changed numbers.

It took them another 2 years to notice I'd never done 'facial recognition'.

 

I'm prepared to bet I'll be dead before they notice my SIM isn't in my name.

On 4/20/2025 at 11:12 AM, Djinn91 said:

Just got a notice while I'm back in the West that I have until April 30th to make sure my BKK app phone # matches my SIM card, or I can no longer access my Bangkok bank account app on my phone.

 

Anyone else get this message?

 

yes and easy to look up to verify in user profile

4 hours ago, BritManToo said:

It took them 9 years to notice my passport had changed numbers.

It took them another 2 years to notice I'd never done 'facial recognition'.

 

I'm prepared to bet I'll be dead before they notice my SIM isn't in my name.

 

  I've never done facial recognition, didn't realize non-Thais were allowed to do so.  Don't want to anyway but...

12 minutes ago, TheAppletons said:

 I've never done facial recognition, didn't realize non-Thais were allowed to do so.  Don't want to anyway but...

Me neither, but facial recognition is the way the Bangkok Bank app on new smartphones is now enabled.

So without it, you'll be stuck with your existing phone forever.

2 minutes ago, BritManToo said:

Me neither, but facial recognition is the way the Bangkok Bank app on new smartphones is now enabled.

So without it, you'll be stuck with your existing phone forever.

 

  Thanks, I didn't realize that.  So as long as I keep my current phone, don't need it.....buy a new phone, need to go to the local branch and do the facial recognition.  

On 4/20/2025 at 11:27 AM, cjinchiangrai said:

This one is tricky, postpaid SIM accounts are restricted to Thais.

 

Stop the #fakenews

 

I am American. My TrueMove is Postpaid. I have a credit limit of 5500b. 

 

Stop it now.

7 minutes ago, TheAppletons said:

Thanks, I didn't realize that.  So as long as I keep my current phone, don't need it.....buy a new phone, need to go to the local branch and do the facial recognition.  

Also don't lock your account within the app, as it's also unlocked using facial recognition.

9 minutes ago, Gobbler said:

 

Stop the #fakenews

 

I am American. My TrueMove is Postpaid. I have a credit limit of 5500b. 

 

Stop it now.

And mine said they don't do post-paid for foreigners. Mine is cosigned by my wife. There is no fake news, just personal experience. You sound like an angry red hat American.

Unhelpful post removed.

6 hours ago, BritManToo said:

Finally got my banking app working, no thanks to the lazy branch staff.

It wanted 'facial recognition' set up ....... why didn't the branch staff know that.

 

So I went back to the bank and said 'facial recognition', pointed at my face, pointed at their camera and they reluctantly took my image, then another 10 forms/photocopies/signatures.

 

And it all works again, not only on my old phone, but on my new phone too!

It uses the facial recognition to log in for the first time in a new phone (deleting the access in your previous phone)

But the bank staff don't seem to know this.

 

Still using the 14 year old SIM registered in my wife's name with no problem.

Same Same on both points!

Got the same notice. Called the bank. I had to take my passport to AIS where I bought my sim card. The passport they had on my acct. was wrong (or the old one). 30 minutes later I walked out, both sims connected to my passport. Big hassle for what?

On 4/20/2025 at 4:20 AM, BritManToo said:

Mines worse,

Bank app locked for transfer or payments until I visit branch to update personal details.

Be thankful you can visit any branch to update your personal details, and not the branch where you opened the account.  Imagine the inconvenience that would have caused.

On 4/24/2025 at 3:33 AM, Imd8ta said:

Got the same notice. Called the bank. I had to take my passport to AIS where I bought my sim card. The passport they had on my acct. was wrong (or the old one). 30 minutes later I walked out, both sims connected to my passport. Big hassle for what?

They want to make sure the Two Factor Authentication (2FA) names on the sim card and on the bank account are the same for OTP's.  It decreases the possibility of fraud.