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I'm wanting to upgrade my NT fibre internet package as I seem to be paying for a faster service already but not getting it.  I'm on a 400/400 plan but should be able to get 1000/1000 for the same price.

The NT website has a section for upgrading the service.  Seems straightforward apart from needing to upload a 'MODEM/ONU' file.  I have no idea what this is or where I might find it.  Anyone know about this?

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