I have received nothing from Bangkok Bank but the following was received yesterday from Kasikorn. No issue for me, I’ll just stop by and assure information is correct.

Dear Valued Customer

   As you have honored and entrusted to use products and/or services with KASIKORNBANK PUBLIC COMPANY LIMITED ("KBank"), we recognize the importance of keeping customer information accurate and up-to-date in order to comply with related laws and regulations and to ensure your convenience of using KBank′s products and/or services including receiving all news and privileges from KBank 

   We are submitting our request for your kind consideration to update your information in order to keep it accurate and up-to-date through your K PLUS or at any branch of Kbank within 30 Days after receiving this Email.

   We would like to thank you in advance for your time to update your information and we sincerely apologize for the inconvenience caused if you have already updated your information before receiving this email.

   In addition, the Bank has no policy for the staff to request your personal information through telephone or SMS.

Best regards,
KASIKORNBANK PUBLIC COMPANY LIMITED

Something else that can cause problems is getting a new Passport and failing to inform your Bank.   May cost you an hour of your time and several signatures on what seem like useless pieces of paper but will save hassle in the long run.

Got call this AM from BKK Bank Sattahip, my local branch asked me to bring my PP and yellow book. Went straight away and upstairs they had a small stack of papers from Xpats I guess. She found mine in the stack, asked for my yellow book, made a copy and returned, I signed it and left, took a total of 5 minutes..  The yellow book copy went in my stack..The lady said thank you very much and all your documentation is in order.. so for now alls well...

On 8/28/2025 at 8:32 AM, sghanchey said:

Bangkok Bank no longer provides a letter to use at Immigration detailing 12 months of the 65,000/month deposits required for my Non-OA application for permission to stay. They will provide copies of the monthly bank statements but take 5 working days to do that. 

I have not found this to be true. Bangkok Bank at Chaeng Wattana always provides me the annual letter abnd copies. Non-O, should make no difference.

On 8/27/2025 at 7:12 PM, Everyman said:

 

To get a DTV you have to show half a million baht. 

 

What do you they expect you to do what that money? Turn it into cash and carry it around Thailand in a backpack? 

I got DTV 10 days ago with showing money in foreign accounts. There is no need to have money in a Thai bank.

On 8/28/2025 at 1:26 PM, Tazmo said:

It’s interesting and timely to read what the Poster has said, because I had yesterday posted asking for advice on WISE transfer via Bangkok Bank.

 

The transfer has been going well for years, but yesterday the transaction failed and WISE are refunding my money. I couldn’t figure out why? Obviously it was to do with BKK Bank. All I was told was that my banking details were incorrect!

 

Now from reading this, I suspect my account has been blocked. And it could be for security reasons!

 

 I have just returned from the UK where I had a different SIM card and used BBL while I was there. So I am hoping that is the reason.

 

I shall  go into my Branch today to find out.

I have a BBL account and I'm outside Thailand a lot. Pretty much most of the time my Thai sim card is not in my phone and never had issues transacting with the BBL app, last time a week ago. 

Thanks “ Gearbox”, I think I managed to sort it, with the suggestion of a previous poster.

 

I inserted my middle name on my WISE account and the transfer went through.

 

 

I was advised when getting my account verified, that the process would take 7 days. As of today, it’s been two weeks.

I opened the account on a tourist visa, but obtained a retirement visa just over a year ago.

What I would like to known if anyone in the same boat has managed to unfreeze their account in BB.

if so how did it happen, did you attend your branch 

did they phone you, or did it just magically start working?

4 hours ago, Finspin said:

I was advised when getting my account verified, that the process would take 7 days. As of today, it’s been two weeks.

I opened the account on a tourist visa, but obtained a retirement visa just over a year ago.

What I would like to known if anyone in the same boat has managed to unfreeze their account in BB.

if so how did it happen, did you attend your branch 

did they phone you, or did it just magically start working?

 

I take it that you went to your account opening branch and gave them the documents they wanted? In that case, as you're now on the required longterm visa or extension, they should unfreeze your account. From reports here, that will just happen, you won't need to go there again or do something else.

To answer my own question 

Went to my branch this morning, presented my bank book and passport.

it had been 15 days 

20 minutes later my account was unlocked