I sent a parcel SAL to Australia on the 8th November. It hasn't arrived.

Using the track and trace service at www.thailandpost.co.th, shows that the parcel left Thailand on the 9th November.

It doesn't show up at all on the Australia Post track and trace website.

The Thai Post call centre say that 3 weeks is normal, and thatsomeone might have forgotten to input the number - and that's why the number isn't showing up on the Australian side.

I don't think 3 weeks is really an acceptable time - or is it?

Any suggestions?

The normal standard delivery schedule locally for regular post (of parcel) is between 3 days to 1 week depending on the location of the receiver. As far as international delivery is concerned, it may take longer, again depending on the location of the receiver. This is because the parcel may have to be screened especially by the receiving country. Having it delivered outside of Thailand usually is quite reliable, the delay usually comes from customs department and local post receiving on the other end. Is it highly recommended to use registered mail or EMS as this has a tracking system. There is no guarantee however that the parcel won’t get lost along the way. In this regard, we highly recommend courier companies for utmost reliability.

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