Top Charoen Optical, stay away...

[Ciocco]

I broken my glasses,

one of the plastic line who hold the lens broke... nothing serious, but not possible to use it until fitted.

 

We stopped on Petchkasaem road in one of the large Top Charoen Optical.

Onestly i disagree but my wife she insisted so that we entered.

 

Huge shop, thousand of glasses, no one customer, 4 employers doing nothing... as usual.

 

The girl looks my glasses and she asked if we were "customer"... not yet, we are just doing, or not?

 

She looks around the shelters for about 15 minutes, looking for a new glasses to hold my lens, but she didn't found anything, just a couple but too small... so that she told us we have to cut the lens to put on that glasses

I told her that was not possibloe to cut being a multi-focal lens (she didn't realize, of course).

So she offert to do a new pair for me, i have to say no because already tryed theyr job a few years ago and it was simply a shame... more expensive than in europe and very bad job, wasted money.

 

So i went around for a few days with tape on a lens to fix and use it.

 

Yesterday we was in Market Village, on second floor we seen Eyelab, and we entered to ask if possible to fit my glasses or not. I wasn't too optimist.

 

The guy look at it and say he need 15 minutes job, changing booth the laces because also the second one was ruined.

 

15 minutes, 300 thb, and my glasses became new.

 

Talking about Top Charoen he was laughting and explain us this is theyr policy... serve just the "customers" and just the one with working warranty, not assisting anyone else but just tryng to sell them...

 

We already knews was not a serious chain,

but this confirm it again one time, if we needed.

[ColdSingha]

i use beautiful optic opposite the hilton. about a month back i took my glasses in for repair and they did the job for free even though the glasses were two years old, i had no receipt and they were purchased from their samui branch. the girl said she recognized the brand as one theirs and didnt need anything else. fixed and returned next day.

who says cant get great service in thailand :)

[Aforek]

Time optic in Hua hin also is good, no atractive short dressed girls but good job

[N47HAN]

Dont see the problem , why should they fix them ?

There a retailer not a repair shop.

They didnt sell them so its up to them.

Guess theyve lost you as a customer but then again they didnt have you as one anyway as you chose to buy your glasses elsewhere anyway before

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[Cuddlycat]

Actually I barely heard a positive story about Top Charoen. There is a big source for Thai People who are searching for opinion of help called "Pantip.com" I was disappointed with Top Charoen before. I read on discussion board and barely find a positive threads.

It may depends on location, I assume.


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[pinkpanther99]

i use beautiful optic opposite the hilton. about a month back i took my glasses in for repair and they did the job for free even though the glasses were two years old, i had no receipt and they were purchased from their samui branch. the girl said she recognized the brand as one theirs and didnt need anything else. fixed and returned next day.

who says cant get great service in thailand

 

This branch has just rebranded to a Top Charoen, but only last week, received good service there too.

 

In fact, in almost every Top Charoen I've visited the service has always been good. They always seem to have a small army of staff, often wearing short skirts, who can't seem to do enough for you. What's not to like?

 

I got told that Top Charoen and Beautiful Optical are owned by the same company? No idea if this true or not.

[Ciocco]

Dont see the problem , why should they fix them ?

There a retailer not a repair shop.

They didnt sell them so its up to them.

Guess theyve lost you as a customer but then again they didnt have you as one anyway as you chose to buy your glasses elsewhere anyway before

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No problem for me also...

in my behaviour a serious optical shop does not just sell glasses, but also make repair.

Why, for me,  they are not serious i already evalued from my previous experience with them, wasting my money for a pair of glasses they was not able to do in the right way (after a few minutes you wear it you start to loose your visual, checked in europe they told me they used junky lenses and wrong focal calculation...).

 

THIS is why they do not have me as a customer

 

It's just to advise people out there that it's possible to find better shops, as i done.

Happy also to know if someone was happy with them of course.

[Theo007]

I always wait until I return to Australia to get new glasses. Once had a pair made up in Bangkok and was unable to read the newspaper. The girl told me I should really give them a try because they looked so nice on me!

[hhfarang]

I had single vision lenses put in frames I already had here at an optical shop and they turned out ok.  Then at the same shop I tried to get a pair of expensive no line bifocals that transition between clear and sunglasses when you go outside and the really cocked them up and after going back twice were never able to get them right.  The lens grinding and coloring for this type (and maybe all lenses) is done in Bangkok, probably at the same place for all optical shops in the country, so I wouldn't trust any of them for anything except simple single vision lenses.

[kotsak]

I've always thought that these were laundry shops :>

 

[Chupup]

Went to top charoen for new pair of varifocals, girl who did eye test really didn't have much idea  about testing eyes, but did have a short skirt and a lot of chat, when i asked how much would they cost i was quoted 34000 bht almost 700gbp, what a joke went to specsavers in the UK really exelent eye test and an extea pair of varifocal sun glasses all for 250 gbp, have to agree with the OP Top Charoen not a serious outfit. 

[Aforek]

that transition between clear and sunglasses when you go outside ...

 

I have two pairs of glasses, both made in Hua hin ( one in Time optic , one in KT optic ) ; both have the same caracteristics

 

progressive lens ( Essilor ) , dark in the sun and normal when come back inside a room  ( sorry, I don't know the technical word  in English ), and also special to work on computers

 

both pairs are fine , I paid 11-12000 bahts each , so for me, buying complicate glasses in Thailand is very good ( but not in Charoen ), small shop is better than a big chain

Edited August 13, 2014 by Aforek

[ableguy]

Agree leave these bandits alone . I took some glasses in I purchased from then in Pranburi because the fitting was a bit loose, they took my glasses and when they gave them back to me the lens was cracked, I went ballistic the sales girls did a runner and the shop wanted 14000 to fix glasses that originally cost me 12000 in the same shop. These people are to be left alone , cute chicks in tight fitting pants good to look at but not to deal with,

[Tuxedo]

I suggest that if you have a chance to go to Bangkok, try to visit some shops in MBK....

[EmptyHead]

Can anyone recommend a good optician in Bangkok please? 

 

I need to get my eyes tested.  Things are getting a bit blurry.  But i don't fancy visiting Top Charoen, so if anyone can recommend another place that would be great!

 

Thanks

[frollywolly]

Dont see the problem , why should they fix them ?

There a retailer not a repair shop.

They didnt sell them so its up to them.

Guess theyve lost you as a customer but then again they didnt have you as one anyway as you chose to buy your glasses elsewhere anyway before

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The OP was not asking for the glasses to be fixed for free

 

If they offered him good service and reasonable price he might become a customer

 

How do you think you a business gets new customers and builds their business?

 

Obvious  you don't run your own business

 

 

 

Edited August 16, 2014 by frollywolly

[Tuxedo]

Can anyone recommend a good optician in Bangkok please? 
 
I need to get my eyes tested.  Things are getting a bit blurry.  But i don't fancy visiting Top Charoen, so if anyone can recommend another place that would be great!
 
Thanks

You can also have your eyes tested at Bangkok hospital or others and let any shop in MBk do it for you, that is much cheaper than the glasses from hospital.

[N47HAN]

Dont see the problem , why should they fix them ?

There a retailer not a repair shop.

They didnt sell them so its up to them.

Guess theyve lost you as a customer but then again they didnt have you as one anyway as you chose to buy your glasses elsewhere anyway before

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The OP was not asking for the glasses to be fixed for free
 
If they offered him good service and reasonable price he might become a customer
 
How do you think you a business gets new customers and builds their business?
 
Obvious  you don't run your own business


And shows how much of a judge you are.

I own and have run a successfull buisiness here for 11 years my friend.

And I stand by my quote , they are perfectly wirhin their right to refuse to carry out the repair.

Would you take a Rolex to Hublot and expect them to fix it because you might become one of their customers , there both watches right?

A buisiness succeeds by taking care of their customers and not running around helping out other companies problems.


 
 
 

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[hhfarang]

Try Dr Pairat just south of Market village (one block).  He only opens at 5 or 6 in the evening because he works at Bangkok Hospital during the day, but he is a renowned eye surgeon in Hua Hin and also does testing, sales, and repairs of glasses (although repairs may need to be sent to Bangkok).  He just replaced the lenses in both my mother in law's eyes because of cataracts and she is amazed at the fact that she hasn't seen this good since she was a child.  Great work at a reasonable price for anything related to vision.

[Ciocco]

 

I own and have run a successfull buisiness here for 11 years my friend.

And I stand by my quote , they are perfectly wirhin their right to refuse to carry out the repair.

Would you take a Rolex to Hublot and expect them to fix it because you might become one of their customers , there both watches right?

A buisiness succeeds by taking care of their customers and not running around helping out other companies problems.


 
 
 

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I think you have a very singolar idea of what "business" it mean... but i respect you.

 

A'm sure you are running your own as well as possible, but we are talking about something different...

 

I walked inside there (TCO) to ask for repair my glasses, of course not for free, of course thinking they do theyr job (don't be surprised if i say i was quiet expecting they say no, just because my previous experience with them ok?).

 

But simply they don't do... because they just look for to sell, nothing more. Not any assistance tho those who are not "customers", and not any assistance to the customers with "expired" warrant (singolar not?), not even payng.

 

And this talk very clearly about wich kind of serious company they are...

I will never buy something more there, because they do not deserve and because they are overpriced also offering bad products.

 

To stay on the market, running a business, for me it mean something different, it talk about caring about the Customer (where Customer is also the one who enter looking for assistance, not just for to buy), looking for him coming back, not running away. Expecially on those days...

 

We are not talking about Ferrari vendors, or Rolex as well... just an optical shop (this show the label),

And if an optical shop doesn't offert this kind of service it worth to close.

[frollywolly]

 
 
 

And shows how much of a judge you are.

I own and have run a successfull buisiness here for 11 years my friend.

And I stand by my quote , they are perfectly wirhin their right to refuse to carry out the repair.

Would you take a Rolex to Hublot and expect them to fix it because you might become one of their customers , there both watches right?

A buisiness succeeds by taking care of their customers and not running around helping out other companies problems.
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What?????   Rolex and Hublot???  Huh???

 

We are talking about top Charoen Optical.  They sell frames and lenses.

 

The OP will never be a customer of them now.  If they had done a simple repair and charged him for it, they would have a chance of him becoming a customer.

 

How do you think businesses get customers in the first place??

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