QueQ App at Pattaya Immigration

[banglay]

Hello  All .

Has anyone used the QueQ  App   at Pattaya immigration to book an appointment ....  If so what was the procedure when arriving at immigration . and was the appointment honoured  or did you just get the next ticket available  as per usual ?

 

Cheers  and stay safe ????

[patsfangr]

It should help you "jump the line", if there is one outside. You should be able to show your appointment time on your phone, and walk in to get the next ticket issued. (I say "should" because ... well ... TIT!)

[Kerryd]

Tried it once last May when I was doing my Retirement Extension.

It didn't give me the same number format as what Immigration was using. For example, the app said my appointment # was something like "A8001" but Immigration uses 6 characters (like "AB8001") or something like that. So I never heard my number being called out over the PA. (I had arrived something like 20 minutes before my appointment time to be on the safe side and never heard them call anything resembling my appt # on the PA system.)

When it was time for my appointment, I went to the "Exit" door and showed the girl there the appointment on the phone and she waved me to the desk (after I did the temperature check).

(I had tried to go in a few minutes earlier but the gruff guy that normally is behind the front desk wouldn't let me in.)

At the front desk I showed the staffer the appt on my phone, she asked to see my passport then gave me a queue ticket. There was 1 person ahead of me in the queue.
However, the line up of people outside went from the door to the far end of the tent and curled back again, plus there were maybe 2 dozen people sitting under the tent on the other side (where I'd been waiting). As I was a bit hobbled at the time, I was much happier sitting in a chair on the right side of the parking lot than doing the slow shuffle with 80 or so people in the snail trail line.

I haven't tried setting up any other appointments to see if the number is screwed up for them as well (on the app). (I don't want to set up appointments to test the system then cancel them and have it recorded in the system.)

Got my 90 Day coming up. Might try making an appointment for that as a test to see if anything has changed. Though if they are still doing the procedure where they collect everyone's passports and take them in for processing, it probably wouldn't matter if you had an appointment.

[MeaMaximaCulpa]

I was at Jomtien Immigration last Wednesday for 90-day report, and even if it was the day before a holiday, it was VERY quiet. In and out in 2 minutes flat. This was around 09:30 in the morning.

 

So no need for appointment at this time.

[bbko]

12 hours ago, Kerryd said:

I had tried to go in a few minutes earlier but the gruff guy that normally is behind the front desk wouldn't let me in.

If you're talking about the Thai guy that's been working the front desk for what seems like the past 10 years, I will say he does seem to be on the unfriendly side but I commend him for putting up with rude, ignorant farangs day after day.  

[Danderman123]

I waited in line at the desk, showed them my QueQ appointment, they looked at my passport, and gave me a ticket for the appropriate window.

[banglay]

18 minutes ago, Danderman123 said:

I waited in line at the desk, showed them my QueQ appointment, they looked at my passport, and gave me a ticket for the appropriate window.

did they just give you the next available ticket number  ??   or did you get a earlier printed ticket number which helped you jump the queue??

[Danderman123]

6 minutes ago, banglay said:

did they just give you the next available ticket number  ??   or did you get a earlier printed ticket number which helped you jump the queue??

Next available ticket number, but the wait was just a couple of minutes.

[banglay]

12 minutes ago, Danderman123 said:

Next available ticket number, but the wait was just a couple of minutes.

So No advantages with using QueQ  app ? a total waste of time  by the sound of it .

[Danderman123]

4 minutes ago, banglay said:

So No advantages with using QueQ  app ? a total waste of time  by the sound of it .

Nope. Having an appointment ensures you will be in and out quickly.

[johng]

14 hours ago, bbko said:

If you're talking about the Thai guy that's been working the front desk for what seems like the past 10 years,

I'm pretty sure I encountered him at the immigration office when it was still in  soi 8  Pattaya  !

[davidill]

5 hours ago, johng said:

I'm pretty sure I encountered him at the immigration office when it was still in  soi 8  Pattaya  !

Same guy.

[Doctor Tom]

19 hours ago, bbko said:

but I commend him for putting up with rude, ignorant farangs day after day.  

He often gets stick because he doesn't know the processes himself, or more likely doesn't care.  I was a victim of his ignorance a couple of weeks ago when he seemed to not understand, or simply ignore the system for TM30 and 47. He looks what he probably is, as thick as pig <deleted>. 

[chilly07]

Used it myself last week. You register before and choose a date and time. They seem to offer a choice a week before. You get a ticket confirming this with a number on it. On the day you press the confirm button before you go and show the ticket to the first officer just before the selected time who shows you straight to the desk as your ticket nos comes up on the digital display inside.

First time I've used it and it worked extremely well. No queuing involved.

[Kerryd]

One annoyance I had was that on the morning of my appointment I tried to press "confirm" and it wouldn't accept it as I was "out of the area" or some such nonsense.
I had to be standing in front of the Immigration office before it would let me "confirm" the appointment. I'm guess that's to keep people from confirming appointments then rolling over and going back to sleep all day and missing them. Or to prevent people who "confirm" their appointment and suddenly see someone about to "ring the bell" or they happen to pass a bar with balloons strung outside and skip their appointments in the hopes of getting some free food and drinks.

Still surprised at how busy it is at Immigration pretty much every day. I swear there's more people going there now than there used to be before the whole "covid" situation started.
Used to be if you showed up around 7:30/7:40 in the morning on a Tues/Wed/Thur, there might be 2-3 people ahead of you. Maybe. Sometimes you'd be the only one there. (Monday and Friday mornings and mornings after a long weekend were always busy though.)

Nowadays, I show up at 7:30 and there's 40 people in line already ! And it's been like that ever since they stopped letting tourists into the country over a year ago.

(Yes, I know. Show up later after the "morning rush" is done and there's often no one in line at all.)