Wise transfers not being processed as International (Specifically Bangkok Bank)

[thonglorjimmy]

14 hours ago, racyrick said:

Correct, that is why WISE put in the Funds for long term stay option for people who wanted their transfer to go directly to their Bangkok Bank account and get the FTT coding.

Indeed, otherwise some might wonder why they felt the need to add this option.

[mfd101]

A suggestion that occurs to me: Is this a Wise country-of-origin issue?

 

I notice that the people having problems seem to be mostly doing transfers from UK & US. Whereas at least one person above did a transfer from Australia without problem (ie marked as FTT).

 

I similarly did my last transfer from Oz on 4 October without problem (but perhaps this was just before the difficulties arose?). Mine was a normal 'slow' transfer - ie booked it on the 4th with Thailand-stay option (and booked before 0730 ICT to get it same day), transferred the funds from my Oz bank to Wise, and the funds were in my BKK bank account at 1400 ICT. And in my little book as FTT.

 

My experience from Oz is that quick-as-a-flash is not available (at least to me). Those who talk about the quick service again seem to be from other countries.

 

Perhaps the slow boat to China is better than the flash in the pan if you want FTT.

[norbra]

49 minutes ago, thonglorjimmy said:

Indeed, otherwise some might wonder why they felt the need to add this option.

I was led to believe that the wise pdf receipt indicates transaction by local transfer

[mfd101]

4 minutes ago, norbra said:

I was led to believe that the wise pdf receipt indicates transaction by local transfer

Only if you print out the second page ...

[Excel]

3 hours ago, KannikaP said:

I don't think it is my personal account details, as there a several other members both on this and 'the other' forum who are experiencing the same problems, which started last week, for me after over 24 successful FTT transfers to Bkk Bank. One email from Wise stressed that their system had not changed and that it was the Thai banking system, but others say they got FTTs to Bkk Bank this week.

The plot thickens!

yes me too this week got FTT. Something is amiss

[pontious]

Anyone tried a transfer today.? Before 10 ish Thai time.

[Pumpuynarak]

2 minutes ago, pontious said:

Anyone tried a transfer today.? Before 10 ish Thai time.

I've just done a transfer to my Bangkok Bank account 12.10pm Thai time and it arrived immediately and sure enough WITHOUT the FTT code.

I have emailed Wise pointing out the problem and am awaiting a reply. 

[pontious]

1 minute ago, Pumpuynarak said:

I've just done a transfer to my Bangkok Bank account 12.10pm Thai time and it arrived immediately and sure enough WITHOUT the FTT code.

I have emailed Wise pointing out the problem and am awaiting a reply. 

Thanks for the reply - this does not look promising.

[racyrick]

16 hours ago, KannikaP said:

No, the only issue is that the transfer is not shown as an FTT on my Bangkok Bank statement & book, as it has done every month for over two years, and that I shall have to start sending my monthly transfer via SWIFT to ensure that it does. 

 

That is because another bank was involved in your transfer and that should NOT have happened when you used the funds for long term stay option and that is the problem and only problem is why is that reason for transfer option not working now?

[racyrick]

2 hours ago, Pib said:

 

After finding email correspondence from over two years ago when I contacted Wise about "tagging" my transfers to always use Bangkok Bank as the partner bank so I could get FTT coding (this is before they came out with the Long Stay Thailand reason for transfer).....relooking some old & new Wise transfer PDF receipts showing accts sent to and partner banks used which includes accts I added "after" getting my Wise acct tagged....and a couple of transfers I did today/have underway, I now need to correct what I said earlier that from my real world transfer experience when you have your Wise acct tagged acct to use Bangkok Bank as the partner bank that it results in it applying to all your recipients/transfers.

 

I now believe it only applies to those recipient(s) accts you specifically identify to Wise to tag--not your whole acct/all recipients to include new recipients you might add after your tagging request.    I base this on my email back & forth with Wise over two years ago and in that email chain they did ask which recipient(s) to tag...apparently they were not not tagging my whole acct/not any & all recipients...just the specific recipients I requested be tagged.

 

Now, at that time I only had two recipients consisting of one Bangkok Bank acct (which I still have as an recipient but now use rarely for Wise transfers) and an acct (recipient) I had at another Thai bank.  So, since Wise asked which recipients to tag...I told them my two recipients and they did such which at that time was "all" the recipients I had...a grand total of two recipients.  But since the time I had those two specific recipients tagged I've added some more of my and wife's accts at Bangkok Bank and primarily did my transfers to these added recipients/accts.

 

But in doing transfers to these Bangkok Bank recipients which I added after the tagging, those transfers "always" ended-up with FTT coding with Bangkok Bank used as the partner bank and always arrived at around 2pm (no near instant transfers) regardless of the reason for transfer used...and I did do tests using reasons for transfer other than the Long Stay Thailand reason to see if would give me near instant transfers like some folks get...however, I never got any instant transfers up until about a week or so ago..  

 

Now this morning I initiated a transfer to that Bangkok Bank acct which I had tagged over two years ago and previously tagged recipient I hadn't done a Wise transfer to for over a year.....selected Long Stay Thailand as the reason for transfer....immediately funding from my multicurrency acct....and the transfer did "not" occur near instantly.  Instead it said it should arrive in 7 hours which would be around 2pm today (Thailand time).  I fully expect when it arrives it will receive International Transfer/FTT coding and Bangkok Bank will have been used as the partner bank...will know later today...but I would bet money on it now.

 

Then I initiated another transfer to a Bangkok Bank acct/recipient I added after tagging those two other accts/recipients a couple years ago....selected Long Stay Thailand reason for transfer....immediately funded from my multicurrency acct...., and the funds posted to the Bangkok Bank acct in 3 seconds with Transfer from Other Acct description and K-bank used as the partner bank. 

 

So, based on my updated real world transfer experience/testing and after putting more pieces of the puzzle together from my tagging correspondence with Wise over two years ago, I now believe when you ask Wise to tag your acct if you have more than one recipient they will need to know which recipient(s) you wanted tagged as they tag by recipient and not all your recipients in your Wise recipient list.   

 

Now if you only have one recipient, well, I guess you could say (or end-up thinking) your whole Wise acct is tagged (like I was initially thought), but in fact only that one recipient is tagged.  Heck, if you had a recipient(s) at a bank in a country other than Thailand (e.g., Spain, Mexico, etc) then that recipient couldn't be tagged to use Bangkok Bank...so, Wise must have to tag by "specific recipient"; not your whole acct/all recipients if having more than one recipient.  

 

And if you add more recipients after tagging or probably even delete/re-add an acct you had tagged before, then those added accts/recipients will not be tagged...you would need to contact Wise to get that newly added recipient(s) tagged.

 

Now, in saying above about tagging, the new problem which started a week or so ago of just selecting the Long Stay Thailand reason for transfer to get FTT coding when sending to a Bangkok Bank acct is a separate issue.  I just now for the last week or so when using that reason and sending to a Bangkok Bank recipient I added after my tagging several years ago (i.e., an untagged recipient) that I no longer get FTT coding (but I use to each & every time)...and the transfers no longer posts around 2pm but posts almost instantly via K-bank partner bank. 

 

Summary: I now believe Wise tags specific recipient(s); not your whole list of recipients if you have more than one.   And not getting FTT coding when transferring to an untagged Bangkok Bank recipient when using the Long Stay Thailand reason for transfer is a separate issue--a new issue starting a week or so ago.   It surely would be nice if that Long Stay Thailand reason for transfer would automatically ensure  FTT coding like it use to when sending to an "untagged or tagged" Bangkok Bank recipient...not even have to worry about this "tagging" stuff which this thread shows can be confusing for the Wise customer and Wise Customer Support.

 

Thanks Pib for clearing up your situation as to why your transfers earlier this week did not work properly.

From the very start, the ONLY issue that has occurred is that for some people, when they used the funds for long term stay option, it did NOT work and the transfers were instant and did not go directly to Bangkok Bank.

That issue needs to fixed or clarified by WISE. If this is not an option anymore, then remove it and tell us what we need to do-tag account??

[racyrick]

22 minutes ago, Pumpuynarak said:

I've just done a transfer to my Bangkok Bank account 12.10pm Thai time and it arrived immediately and sure enough WITHOUT the FTT code.

I have emailed Wise pointing out the problem and am awaiting a reply. 

Not to insult you, but did you select funds for long term stay? Did you use debit ach as well? Thanks and sorry to hear of your problem. Please let us know what Wise says.

Edited October 14, 2021 by racyrick

[Pumpuynarak]

15 minutes ago, racyrick said:

Not to insult you, but did you select funds for long term stay? Did you use debit ach as well? Thanks and sorry to hear of your problem. Please let us know what Wise says.

Yes indeed i did select funds for long term stay, it was from my UK bank account so no debit ACH which i believe is for our American friends only.

I will indeed post the "Wise'' reply, here's hoping it is in fact "Wise" lol 

Edited October 14, 2021 by Pumpuynarak

[norbra]

[Pumpuynarak]

16 minutes ago, racyrick said:

That issue needs to fixed or clarified by WISE. If this is not an option anymore, then remove it and tell us what we need to do-tag account??

BINGO

[norbra]

1 minute ago, norbra said:

Head office contact number

[scubascuba3]

5 hours ago, Pumpuynarak said:

Well the problem has clearly been identified to Wise but what we really need to know is what Wise is going to do to rectify the problem if anything at all.

 

I have to say i find Wise's attitude very disappointing. If they are not going to do anything to rectify the problem we need to find alternatives that will achieve FTT on our transfers and i'm running out of time before my next transfer.

 

Are we going to have to return to the expensive Swift transfers ? 

If it's urgent use a swift transfer this month, it should be fixed by next month or get your account tagged to go through Bangkok Bank Partner, that seems to be working to get FTT

[Pumpuynarak]

Here's my email to Wise and their reply. It would appear they are taking no notice of their option "funds for long term stay in Thailand" resulting in an FTT with Bangkok Bank direct, what a crock of ????

 

 

Edited October 14, 2021 by Pumpuynarak

[scubascuba3]

3 minutes ago, Pumpuynarak said:

Here's my email to Wise and their reply. It would appear they are taking no notice of their option "funds for long stay in Thailand" resulting in an FTT with Bangkok Bank direct, what a crock of ????

 

 

it's a muppet indian call centre. Go back and say why is the long term stay process not working? when will it be fixed? ask them to escalate. keep it simple

[racyrick]

3 minutes ago, Pumpuynarak said:

Here's my email to Wise and their reply. It would appear they are taking no notice of their option "funds for long stay in Thailand" resulting in an FTT with Bangkok Bank direct, what a crock of ????

 

 

You said the wrong thing and got the standard response from WISE.

Do NOT, I repeat, do NOT ever mention about FTT coding or International Transfer Coding.

That is NOT a WISE issue as it was explained many, many times how their transfers work.

PLEASE, if you or anybody contacts WISE again, the ONLY question that needs to be asked is the following-

When we used the funds for long term stay option as the reason for transfer, the transfer always went directly to Bangkok Bank and no other bank was used for the transfer. Now, that is not happening? Why and will you please fix it?

That's it, no more, no less. We keep chasing our tails with the wrong questions!!

 

[racyrick]

5 minutes ago, scubascuba3 said:

it's a muppet indian call centre. Go back and say why is the long term stay process not working? when will it be fixed? ask them to escalate. keep it simple

FINALLY, somebody who gets it!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Thank you!!!!!!!!!!!!!!!!!!!!

[Pumpuynarak]

10 minutes ago, scubascuba3 said:

it's a muppet indian call centre. Go back and say why is the long term stay process not working? when will it be fixed? ask them to escalate. keep it simple

Apologies for the small print.....

Edited October 14, 2021 by Pumpuynarak

[SooKee]

Quick update with regards to my test transfer:

• Transfer set up 9:00 am Tuesday 12 Oct. 
• GBP to Bangkok Bank.  Account tag set up ages ago (where I specifically asked Wise to tag transfers to my Bangkok Bank account to only get routed through Bangkok Bank)
• Reason selected 'Long term Stay', as always (through whether this actually achieves anything if your account is tagged as above I'm not sure, one time I slipped up and selected another reason, still showed up as International).
• Wise app showed date of expected payout as 14 Oct.
• Funds arrived Bangkok Bank 2pm Thursday 14 Oct.
• Shows as 'International Funds Transfer' in app.

 

So all seems to be working OK for me (at least for now) but I think it's down to tagging the Bangkok Bank account to ONLY use Bangkok back as their partner bank.  When I set it up they asked me whether I wanted the Kasikorn account to be tagged for Kasikorn only but I didn't bother as transfers that had come into Kasikorn via Kasikorn previously still showed as local.  Given the Bangkok Bank option worked I never pursued it.

 

Can't say I'll be sorry to leave this method behind at the next renewal, at least until the next bloody problem shows up.
 

Edited October 14, 2021 by SooKee

[Pumpuynarak]

10 minutes ago, racyrick said:

You said the wrong thing and got the standard response from WISE.

Do NOT, I repeat, do NOT ever mention about FTT coding or International Transfer Coding.

That is NOT a WISE issue as it was explained many, many times how their transfers work.

PLEASE, if you or anybody contacts WISE again, the ONLY question that needs to be asked is the following-

When we used the funds for long term stay option as the reason for transfer, the transfer always went directly to Bangkok Bank and no other bank was used for the transfer. Now, that is not happening? Why and will you please fix it?

That's it, no more, no less. We keep chasing our tails with the wrong questions!!

 

Just sent.......

 

When we used the funds for long term stay option as the reason for transfer, the transfer always went directly to Bangkok Bank and no other bank was used for the transfer. Now, that is not happening? Why and will you please fix it? 

 

 

[racyrick]

2 minutes ago, Pumpuynarak said:

Just sent.......

 

When we used the funds for long term stay option as the reason for transfer, the transfer always went directly to Bangkok Bank and no other bank was used for the transfer. Now, that is not happening? Why and will you please fix it? 

 

 

EXACTLY!!!! Thanks!!!!!! Look forward to their reply.

[Pumpuynarak]

4 minutes ago, SooKee said:

Quick update with regards to my test transfer:

• Transfer set up 9:00 am Tuesday 12 Oct. 
• GBP to Bangkok Bank.  Account tag set up ages ago, reason selected 'Long term Stay', as always
• Wise app showed date of expected payout as 14 Oct.
• Funds arrived Bangkok Bank 2pm Thursday 14 Oct.
• Shows as 'International Funds Transfer' in app.

Would it be a "tagging" problem now ? i've never used the tagging option just the "funds for long term stay"

[KannikaP]

33 minutes ago, Pumpuynarak said:

Here's my email to Wise and their reply. It would appear they are taking no notice of their option "funds for long term stay in Thailand" resulting in an FTT with Bangkok Bank direct, what a crock of ????

 

 

I got EXACTLY the same reply, but from Maria in Estonia. They don't seem to know the difference between FET and FTT.

[SooKee]

When I set my tag up it took me AGES to get through to someone who actually knew what they were doing.  All of the regular support channels were a waste of time, Twitter, Facebook and Email.  When I finally got a reply from someone who understood the system and what needed to be done, it was from a guy called Indrek J.  Whether he is still there I'm not sure but the drone staff might be able to see where they need to refer the problem too if they can trace the department he was / is in.

[scubascuba3]

31 minutes ago, racyrick said:

 

That is NOT a WISE issue as it was explained many, many times how their transfers work.

It is a Wise issue as transfers are not being routed via Bangkok Bank when long term stay is chosen, you are confusing things

[TimBKK]

I called Wise two days ago and asked that my account be “tagged.”  They confirmed by email the next day that this was done.  Processed a transfer request by ACH which just landed in my BKK bank account as an international transfer.  

Edited October 14, 2021 by TimBKK

[Pib]

4 hours ago, Pib said:

 

After finding email correspondence from over two years ago when I contacted Wise about "tagging" my transfers to always use Bangkok Bank as the partner bank so I could get FTT coding (this is before they came out with the Long Stay Thailand reason for transfer).....relooking some old & new Wise transfer PDF receipts showing accts sent to and partner banks used which includes accts I added "after" getting my Wise acct tagged....and a couple of transfers I did today/have underway, I now need to correct what I said earlier that from my real world transfer experience when you have your Wise acct tagged acct to use Bangkok Bank as the partner bank that it results in it applying to all your recipients/transfers.

 

I now believe it only applies to those recipient(s) accts you specifically identify to Wise to tag--not your whole acct/all recipients to include new recipients you might add after your tagging request.    I base this on my email back & forth with Wise over two years ago and in that email chain they did ask which recipient(s) to tag...apparently they were not not tagging my whole acct/not any & all recipients...just the specific recipients I requested be tagged.

 

Now this morning I initiated a transfer to that Bangkok Bank acct which I had tagged over two years ago and previously tagged recipient I hadn't done a Wise transfer to for over a year.....selected Long Stay Thailand as the reason for transfer....immediately funding from my multicurrency acct....and the transfer did "not" occur near instantly.  Instead it said it should arrive in 7 hours which would be around 2pm today (Thailand time).  I fully expect when it arrives it will receive International Transfer/FTT coding and Bangkok Bank will have been used as the partner bank...will know later today...but I would bet money on it now.

 

Then I initiated another transfer to a Bangkok Bank acct/recipient I added after tagging those two other accts/recipients a couple years ago....selected Long Stay Thailand reason for transfer....immediately funded from my multicurrency acct...., and the funds posted to the Bangkok Bank acct in 3 seconds with Transfer from Other Acct description and K-bank used as the partner bank. 

 

Partial quote above of my long-winded post early today...specifically an update on the transfer to a Bangkok Bank acct today I had tagged over 2 years ago but hadn't sent a transfer to for over a year....instead I had been sending to my other Bangkok Bank accts I added after the tagging of that one other acct.  Anyway, as I expected (would have won the bet) the funds posted to my tagged Bangkok Bank acct around 2pm as an Int'l Transfer/FTT.   Wise PDF Receipt shows Bangkok Bank as the partner bank.  

 

And as mentioned in my earlier post the second transfer today to a "non-tagged" Bangkok Bank acct arrived in 3 seconds "without" international transfer coding....just Transfer from Other Bank coding...K-bank used as the  partner bank.

 

So, I'm convinced now if you have a Bangkok Bank recipient tagged by Wise then Wise will use Bangkok Bank as the partner bank and you will get Int'l Transfer/FTT coding.  Remember, you must have the recipient specifically tagged by Wise.   Tagging still works....just a shame the Long Stay Thailand reason for transfer method seemed to have stopped working to ensure the Int'l Transfer/FTT coding without needing the recipient tagged as we can see from this thread that "tagging" an acct can be confusing to the Wise customer and and Wise Customer Support.

 

So, right now with me having one Bangkok Bank recipient/acct tagged (done over 2 years ago when this coding problem first raised it's ugly head) and other recipient/accts not tagged I can either get Int'l Transfer/FTT coding but with posting at 2pm same business day or next business depending when I initiate the transfer by sending to my tagged acct,.....OR I can get near instant transfer without Int'l Transfer/FTT coding and it doesn't matter when I initiate the transfer 24 hours a day by sending to the untagged acct.    Maybe that's the best of both worlds....use that one tagged recipient when I want/need FTT coding but don't care about instant transfer....use the other untagged recipients when I don't care about coding--just want the money right now!!!!