Scammed on Lazada. No refund.

[LALes]

5 minutes ago, OneMoreFarang said:

What do you expect from Lazada?

Should they look in every package which will be delivered?

Lazada is a service for bringing buyers together with sellers. And they handle the payment.

Box is sent, box is received. That is about as far as what Lazada can initially do.

If there was any fraud going on then go to the police - as you did.

 

And before any of this: Look at the seller. Does he have a good rating? Does he have a rating at all? How many people bought that item already? Any good or bad reviews?

And last but not least: Is the price too good to be true? If you want to buy a phone which cost normally i.e. 10k then don't expect to buy to for 8k.

 

Until now I bought likely more than 100 things on Lazada, probably more. I think I only got one time delivery of a wrong item, and that issue was solved quickly.

IMHO Lazada does in general a good job.

I took a chance on a new seller because he had the item I wanted at a good price.  Last year's models are hard to find.  At 9,600 baht for an M52, it was a good deal for a hard-to-find phone but not enough to set off a red flag.  I still say the ultimate responsibility rests with the website for hosting scam sellers.  

[sanuk711]

45 minutes ago, owl sees all said:

I always pay COD.

I always pay credit card---would that not be better ?  The credit card remit goes to Lazada, then they forward the money on to seller--- Also when you use a Thai credit card they (the bank) text you to make sure its you using it. This then gives you time to cancel .

 

I understand in this case the purchase was outside of Lazada.

[scubascuba3]

22 minutes ago, LALes said:

I took a chance on a new seller because he had the item I wanted at a good price.  Last year's models are hard to find.  At 9,600 baht for an M52, it was a good deal for a hard-to-find phone but not enough to set off a red flag.  I still say the ultimate responsibility rests with the website for hosting scam sellers.  

It seems you made a few mistakes, live and learn.

 

Recently I've videoed opening of package to prove what was in there, sellers often ask now, and if you don't do it no refund

[LALes]

47 minutes ago, Crossy said:

 

Yes, I realise that, what I was referring to was this on the item sale page.

 

 

Why is this relevant?  The seller has already been cited for violating Lazada policy.

[transam]

I have had no problem getting refunds from Lazada, just got 117bht..????

[scubascuba3]

5 minutes ago, sanuk711 said:

I always pay credit card---would that not be better ?  The credit card remit goes to Lazada, then they forward the money on to seller--- Also when you use a Thai credit card they (the bank) text you to make sure its you using it. This then gives you time to cancel .

 

I understand in this case the purchase was outside of Lazada.

Seller still gets the money whether it's COD or card payment both via Lazada, i only do COD for China purchases in case they don't turn up

[proton]

Try to only ever buy from Lazmall section stuff is always genuine

[Crossy]

1 minute ago, LALes said:

Why is this relevant?  The seller has already been cited for violating Lazada policy.

 

Well, if for no other reason to aid others in avoiding the same scam.

 

"Delivered by seller" could be a convenient way to move outside Lazada protection without the buyer being aware until it's too late ???? 

 

[peterfranks]

4 minutes ago, LALes said:

Why is this relevant?  The seller has already been cited for violating Lazada policy.

Did you open a return request, within 7 days after receiving the order, in addition to chatting and talking with Lazada?

[sanuk711]

17 minutes ago, scubascuba3 said:

Seller still gets the money whether it's COD or card payment both via Lazada, i only do COD for China purchases in case they don't turn up

But he doesn't get it immediately --so if you lodge a compliant that it is a complete scam-- do you feel they would still send the money on to them?

Also you have the Credit card company.

 

I am talking about Lazada sellers--which this one apparently wasn't.

[connda]

There are certain things I won't buy from Lazada.  Expensive electronics like phones are one of them.  There are too many local sellers.  If I want a phone, there are about 30 booths selling them at the local Big C.  You can inspect it and you know what you're getting.

[Lacessit]

1 hour ago, dddave said:

Users on this forum frequently recommend COD for online purchases but this is a good example of why it can lead to larger problems. 

Generally, you are not allowed to open a parcel and inspect the goods before payment.  Once you have paid on COD,  that constitutes acceptance of goods and is difficult to contest.  With COD, you actually have less recourse than with pre-payment.

 

I have never had an issue with Lazada refunding on substandard merchandise as long as I had paid through their system. 

I also tried buying one of those B1000 super phone deals on Lazada just to see what the deal was and I got exactly what the OP got, a 4 1/2 inch phone from 10 years ago.  The seller did not want to approve the return but Lazada overuled the seller and I got my money back. 

 

For me, the problem with COD is I have to be around to receive the goods, with prepayment I don't.

I don't buy expensive stuff on Lazada, I think the most I have paid is 1200 baht. Only had one problem with a seller, which they rectified without Lazada input.

If I am buying more expensive things, I want to see a brick and mortar shop behind the sale.

[scubascuba3]

28 minutes ago, sanuk711 said:

But he doesn't get it immediately --so if you lodge a compliant that it is a complete scam-- do you feel they would still send the money on to them?

Also you have the Credit card company.

 

I am talking about Lazada sellers--which this one apparently wasn't.

Lazada don't pay sellers straight away when you make payment, COD or card, there's some kind of delay, could be end of month thing. In case of problem etc,  I realise that op purchase seems to end up outside Lazada so a different problem

Edited August 30, 2022 by scubascuba3

[Ralf001]

1 hour ago, LALes said:

Lazada is denying my refund because it was not their delivery.  I say they are responsible for my order information being leaked to a 3rd party.  Lazada admits that their seller violated their policy.

How do you know lazada leaked you info ?

[Calvin1976]

Bought more than 300 orders from Lazada since 2019 with debit card payment. (too bad, Lazada no reward points system ????)

All orders delivered to my condo office and I pick up later after work.

Would not buy anything value more than 5K baht in total.

Few cases of refund back to my debit card account done without any problem. (Go to Customer Care and chat with operator)

Agreed, observing of seller review/rating is important.

[taotoo]

Lazada can't refund you as you didn't give them any money in the first place.

 

You want compensation.

 

Was the delivery method selected by ticking a box, or via private discussion with the seller?

 

Have you read their T&Cs?

 

Good luck.

[blackshadow]

2 hours ago, LALes said:

Seller was listed as being in Udon Thani.  Too new for a rating.

3rd party courier is Lazada's excuse.  Not their problem, they say.

They are conveniently forgetting that the only way the 3rd party

got my order info was from one of their sellers.

 

are not lazada your agent??

[jaywalker2]

1 hour ago, Dmaxdan said:

Lazada has a very efficient return/refund procedure on their website which includes an option for fake or incorrect merchandise. Once you trigger this and the seller doesn't respond within 7 days then Lazada themselves will deal with the problem. 

Forget contacting the seller or calling Lazada, just use the system in place. You can even have a courier come to you home who will print a label and return the package free of charge,

The OP didn't buy the goods from Lazada. He ordered it from a Lazada vendor but the vendor, instead of sending the goods, conveyed the purchase information to a third party who then sent the fradulent goods.  The OP wants Lazada to take responsbility because their vendor was party to the fraud. Lazada is apparently refusing because the original order was never sent (and finally canceled).

 

Is that so hard to understand?

[The Fugitive]

2 hours ago, dddave said:

Users on this forum frequently recommend COD for online purchases but this is a good example of why it can lead to larger problems. 

Generally, you are not allowed to open a parcel and inspect the goods before payment.  Once you have paid on COD,  that constitutes acceptance of goods and is difficult to contest.  With COD, you actually have less recourse than with pre-payment.

 

I have never had an issue with Lazada refunding on substandard merchandise as long as I had paid through their system. 

I also tried buying one of those B1000 super phone deals on Lazada just to see what the deal was and I got exactly what the OP got, a 4 1/2 inch phone from 10 years ago.  The seller did not want to approve the return but Lazada overuled the seller and I got my money back. 

 

Most helpful info. Thank you.

[CharlieH]

I boughta phone recently, should have realised "too good to be true" I didnt receive the phone advertised I got a new phone but it was in an unmarked box, bore no resemblane to advertised product and appeared to be a cheap plastic Chinese item.

I also paid COD.

 

I contacted the seleer via chat, took photos, sent to them. I requested a return based on jncorrect item received. I was then told, and this was unreal for me, that the seller has to decide !!! After 3 days the seller agreed the return. I sent it back and followed it back via Lazada system to the seller. I then got a msg the item was being inspected. The seller would then decide if they will accept it or not ! Another 5 days went by, and I had a full refund.

 

The point being that whilst it was refunded, the system and procedure is ALL in the sellers favor and unlike the West, where its predominently on the customers side.

 

 Be very careful what you buy and from who, I consider myself lucky, but it coukd very easily have gone bad. Lazada is a portal for some very unscrupulous sellers, BUYER BEWARE seems to be increasingly the best policy for many online outlets.

 

[Chris.B]

2 hours ago, LALes said:

I took a chance on a new seller because he had the item I wanted at a good price.

 

[riclag]

Thanks op ! Best wishes going forward ! I hope you score big with getting some or all of your money back and the low life being found and convicted!

Dont  give up ! 

[The Fugitive]

1 hour ago, Crossy said:

 

Well, if for no other reason to aid others in avoiding the same scam.

 

"Delivered by seller" could be a convenient way to move outside Lazada protection without the buyer being aware until it's too late ???? 

 

'Consequential loss/fraud' springs to mind. Lazada are understandably trying to distance themselves in this case. They could obviously remove/blacklist 'their' vendor. However, they maintain that they are not responsible for the actions of another vendor (fraudster) not known to themselves. 

[fdsa]

2 hours ago, scubascuba3 said:

Recently I've videoed opening of package to prove what was in there, sellers often ask now, and if you don't do it no refund

 

I agree - always record an unboxing video for anything expensive. If you pay COD you could give a tip to the courier and ask them to hold your phone recording a video - this way you will even have a witness if something is wrong with the product.

[vinny41]

2 hours ago, LALes said:

I took a chance on a new seller because he had the item I wanted at a good price.  Last year's models are hard to find.  At 9,600 baht for an M52, it was a good deal for a hard-to-find phone but not enough to set off a red flag.  I still say the ultimate responsibility rests with the website for hosting scam sellers.  

I assume it wasn't this one directly from Samsung for 9,190 baht

https://www.lazada.co.th/products/samsung-galaxy-m52-5g-8128-gb-i2834958822-s10345429071.html

[cleopatra2]

What i do not understand is the packaging.

It is stated that the delivery was in a Lazada box along with Lazada tape. 

It is my undrrstanding that packaging is the responsability of the vender . Thus it is difficult to see how  the packaging could be identified as Lazada. The majority of vendors will use whatever appropriate oackaging available.

Maybe other members who have used Lazada could confirm if recieving items packeged in a lazada box.

[Photoguy21]

Why not contact the seller yourself? They have the seller next to the item. I had a problem with an item I bought, there was a missing part. Contacted Lazada they said talk to the seller and if nothing you can return it within 7 days. I talked to the seller and next day the missing part turned up.

[JBChiangRai]

It’s clear the seller sent the parcel to you directly COD without involving Lazada. You paid Best and Best paid the seller directly without Lazada being involved at any time.  You never paid Lazada so they can’t refund you.

 

The seller probably asked you to confirm your address and you gave it to him.

 

We have a rule in my household, absolutely no COD shipments, EVER! Anything arriving COD is never accepted here.

 

This is just one of many types of COD scams, there are others, always, but always pay through the Lazada payment channel at time of purchase.

[stewartthailand]

53 minutes ago, cleopatra2 said:

What i do not understand is the packaging.

It is stated that the delivery was in a Lazada box along with Lazada tape. 

It is my undrrstanding that packaging is the responsability of the vender . Thus it is difficult to see how  the packaging could be identified as Lazada. The majority of vendors will use whatever appropriate oackaging available.

Maybe other members who have used Lazada could confirm if recieving items packeged in a lazada box.

I have bought at least 100 items on Lazada and have never seen Lazada tape or Lazada labels. The items do not come from Lazada but from the seller via a variety of independent delivery companies. I have had at least 10 returns and full refunds on each occasion.

[ozimoron]

I always buy everything COD from Lazada and have never had an issue but I don't buy expensive consumer electronics, just stuff under 1K.

 

COD means no card transaction.

Edited August 30, 2022 by ozimoron