No looking at new cars unless you are buying one

[howerde]

When i took my car in for a service at the dealer a few weeks ago, while i was waiting i went to look at the new cars in he showroom, a guy came across and i just said i was just looking, he went away, then a few minutes my partner came out the service office and said they don't want you looking at the cars unless you are buying one, go and sit in the waiting area which had free coffee cold drinks crisps etc, but still very odd

[Photoguy21]

Tell him to get lost, you are a potential customer or just dont buy another vehicle from them and report the attitude to the head office.

[ezzra]

I would demand to see the manger and give him a piece of my mind for his staff being rude and inhospitable and even take all the way to head office of that car maker...

Edited September 30, 2022 by ezzra

[richard_smith237]

3 minutes ago, ezzra said:

I would demand to see the manger and give him a piece of my mind for his staff being rude and inhospitable and even take all the way to head office of that car maker...

Exactly this... You are already a customer and potentially a future customer.... or rather, potentially ‘were’ a future customer.

 

It amazes me in Thailand how they manage to 'snatch defeat from the jaws of victory’ to outrageously clumsy customer service.

 

In this case, ultimately this is one seriously arrogant, entitled, up-themselves sales department to even allow this type of thought to cross their mind. 

The only time this would be acceptable is if the Op were filthy and covered in oil and muck, which I very much doubt. 

 

As ezzra wrote - I’d have demanded to see the manager to see his take on things.

 

----------

 

The reality is, as a car owner we are always a potential car buyer.

When I take my car in to the dealership for service, my Son and I often take a look in the show-room, we sit in the cars, discuss them, look at the trim, the boot-space, the comfort etc... 

 

Friends have Purchased Mazda CX30 and a CX-8 after I’d recommended them. Obviously they didn’t purchase those cases ‘because’ I’d recommended them, but having looked at the cars recently I’d suggested to friend that they take a look....  

 

Had I received a negative experience in the showroom I’d instead have been telling my friends to ‘avoid Mazda’.

 

Thailand has yet to mature with regards to customer service - In many cases they are simply unaware of the ‘unmeasurable’ loss of sales due to their poor performance / behaviour, the same can be said of post sales service. 

 

In recent years Honda and Ford have lost my business due to poor a show-room experience.

One customer doesn’t matter, but I imagine I’m not the only one. 

 

 

 

 

 

[Olmate]

You didn,t kick the tyres did u? 

[KhunLA]

Maybe said 'partner' didn't want OP spending his/his/it's inheritance on something that will depreciate.

 

That is what 'show' rooms are for.  When I went and peeked at the MG showroom, I really had not intention of buying.  Actually there to reassure myself, they were krap ... we ordered a ZS a week or so later. ????

 

Finding it hard to believe any salesman would suggest you not look at them.  Simply doing so, would encourage others to, if there.

[Iamfalang]

BEFORE Covid in Chiang Mai a lady did the same to me.   Very rude, I was trying to be fake nice with my fake Thainess.   She was mad I was looking and not buying.

 

When everything shut down because of COVID, I thought of her.    lol

 

 

[connda]

Go back and talk with the manager and ask for the sales staff to apologize.  You're building a paper trail.  If they refuse, let them know that you'll be writing a letter to dealership corporate office to complain about the disrespectful service.  Have witnesses.  Then follow up.

Corporate sales (my guess is Japanese or German) will not be happy hearing about a dealership being disrespectful (racist?) to potential customers and turning away potential buyers.  Just tell the corporate offices that your next car will not be one of theirs unless an apology from the dealership and the sales staff isn't forthcoming. 

[Jerno]

Just say, "yes I'm buying soon, now let me browse..."

[Will27]

Each to their own, but I couldn't be bothered emailing management, asking for apologies etc.

Life's too short to get your panties in a twist over the small things.

 

I would've just smiled at him and kept looking.

[PJ71]

21 hours ago, ezzra said:

I would demand to see the manger and give him a piece of my mind for his staff being rude and inhospitable and even take all the way to head office of that car maker...

What do you think speaking to the manager might have achieved?

[2baht]

21 hours ago, howerde said:

but still very odd

It's a fairly widespread affliction!

[DaRoadrunner]

Like all farang in Thailand, I have had some odd experiences, including one sales girl who said if I bought the car she came with it. Most expensive short time ever!

 

As for your own experience, take your business elsewhere.

Edited October 5, 2022 by DaRoadrunner

[jak2002003]

I don't believe OPs partner is telling the truth.  

[digbeth]

On 10/1/2022 at 7:42 AM, Will27 said:

Each to their own, but I couldn't be bothered emailing management, asking for apologies etc.

Life's too short to get your panties in a twist over the small things.

 

I would've just smiled at him and kept looking.

but you're be bothered enough to post a reply to a thread about it? 

 

I understand not wasting the salesperson time, maybe he's butthurt he had to make an effort to move up from playing on his phone or whatever 

 

I'd just not buy my next car from that dealership, or even if the service department dare say that to anyone they'd know that my next service will be somewhere else 

[Will27]

9 hours ago, digbeth said:

but you're be bothered enough to post a reply to a thread about it? 

 

I understand not wasting the salesperson time, maybe he's butthurt he had to make an effort to move up from playing on his phone or whatever 

 

I'd just not buy my next car from that dealership, or even if the service department dare say that to anyone they'd know that my next service will be somewhere else 

LOL

 

I'm not bothered about anything champ.

Just stating what I would've done.

 

I certainly wouldn't cut off my nose to spite my face by not getting my car serviced there, due to a moronic comment by a salesman.

 

Edited October 6, 2022 by Will27

[stoner]

On 9/30/2022 at 1:12 PM, ezzra said:

I would demand to see the manger and give him a piece of my mind for his staff being rude and inhospitable and even take all the way to head office of that car maker...

you should write an angry letter too. 

[metisdead]

A post inciting death and destruction has been removed.

[phetphet]

Probably angry because he had to stop playing on his phone to approach you. Then to top it all off, he didn't make any commission.

 

How dare you disturb him!