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Bitkub. Lost phone with Google Authenticator. No access.


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Posted

A phone has been lost, among banking apps to sort out, the Bitkub application (and website to log in via computer) requires Google Authenticator. 

 

It has been downloaded on the new phone, but the old account cannot be transferred without the old phone.

 

A new account was set up via gmail, but the Bitkub account obviously isn't attached to that as it blocks access due to wrong 2FA codes.

 

Has anybody been in a similar situation?

 

How to either access or transfer the old account to my new phone without the old phone, or get BitKub to change the 2FA security option of my account to the new 2FA account? 

 

TIA

Posted
2 minutes ago, JeffersLos said:

Same sim card number

Sometimes they use the SIM card to provide verification details. I will think about this and get back to you if I have something constructive to offer you.

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Posted

When you first created the Google Authenticator code, you were given the opportunity to save a key that would allow you to restore access in the event the phone was lost or stolen.

 

You probably didn't save the key, but there's a chance you did.  Think about where you might have saved/put it.

Posted
2 hours ago, JeffersLos said:

Has anybody been in a similar situation?

With another exchange, not Bitkub. Normally you contact support and ask them to reset the 2FA credentials and that usually involves taking a selfie with the ID document you used to sign up plus a handwritten note of some sort. 

 

Now I have GA running on two phones, one which never leaves the house.

  • Like 1
Posted

Bitkub were very good. 

 

Two emails, a photo of my passport page, a QR Code and a live secure video of my face, and they deleted the need for the 2FA from my account. Which is fine, 99% of my holdings are in cold storage. 

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