Facial recognition required for some online services from Thai banks

[snoop1130]

PHOTO: Thai PBS World

 

All Thai banks will soon require facial recognition via the National Digital ID platform for customers wishing to make large withdrawals, according to a Coconuts report.

 

The same technology used at airports and shopping malls will now be deployed to confirm a person’s identity if they wish to withdraw sums of 50,000 baht or more, transfer more than 200,000 baht a day, or increase their transfer limit to more than 50,000 baht.

 

Bangkok Bank has confirmed the move, in a text recently issued to customers.

 

Full Story: https://phuket-go.com/phuket-news/national-news/facial-recognition-required-for-some-online-services-from-thai-banks/

 

-- © Copyright Phuket GO 2023-05-03

 

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[scubascuba3]

Ah clear as muck, Krungsri said farang no need

[John Drake]

What happens if you get your face smashed up in an accident, and you're in the hospital needing to transfer money to pay a bill?

[Wiggy]

1 hour ago, scubascuba3 said:

Ah clear as muck, Krungsri said farang no need

Maybe they think we all look the same! ????????

[fusion58]

Received the text from Bangkok Bank a few days ago. I went to the nearest branch today and was told I would have to come back again in 5-7 business days because my (new) passport number didn't match their records. Wonder what sort of hoops I'll be asked to jump through next?

[fusion58]

5 hours ago, scubascuba3 said:

Ah clear as muck, Krungsri said farang no need

Funny - the rep at Bangkok Bank told my wife just the opposite, i.e., only foreigners need to apply.

[PremiumLane]

Is this going to be a case of "farrang don't need to do" and then when you do want to withdraw more than 50,000, or transfer more than 200,000 you can't because you aren't registered via Thai id number?

Edited May 3, 2023 by PremiumLane

[Kopitiam]

2 hours ago, fusion58 said:

Received the text from Bangkok Bank a few days ago. I went to the nearest branch today and was told I would have to come back again in 5-7 business days because my (new) passport number didn't match their records. Wonder what sort of hoops I'll be asked to jump through next?

The first thing you do when you received a new passport is to go to the bank and update their records.

[it is what it is]

 

sounds good, but, the airport facial recognition didn't recognise me last time i arrived in the uk, the IO at the desk cleared me in 10 seconds...

[scubascuba3]

6 hours ago, PremiumLane said:

Is this going to be a case of "farrang don't need to do" and then when you do want to withdraw more than 50,000, or transfer more than 200,000 you can't because you aren't registered via Thai id number?

Exactly right

[nigelforbes]

11 minutes ago, scubascuba3 said:

Exactly right

Exactly wrong, I had my picture taken at Bangkok Bank this week.

[scorecard]

7 hours ago, fusion58 said:

Received the text from Bangkok Bank a few days ago. I went to the nearest branch today and was told I would have to come back again in 5-7 business days because my (new) passport number didn't match their records. Wonder what sort of hoops I'll be asked to jump through next?

Do you have a Thai pink ID card?

I was recently at a big K Bank branch, the supervisor was hovering around, she noriced my pink ID card.

She politely said, advanced English, when you have finished this matter please change you rID number from your currnt passport to the pink ID card because it will then be good for lifetime. She also mentioned the bank (I guess all banks) had been instructed to promptly chnage to using pink ID card numbers instead of passport number (where the foreigner has a pink ID card of course).

 

A week later I did a transaction at BBL, I asked the teller to change my ID number from passport to pink ID card number, she promptly called the supervisor, my ID number changed to pink ID card number  quickly. 

 

Supervisor politely mentioned that all banks are experiencing much increased serious problems with fraud and misuse of ID processes and customers can expect more changes to ID matters coming soon.

 

My Thai adult son asked her 'do you mean for foreigners or Thai citizens'?

 

Her response was 'everybody', then she continued, 'we have to use a consistent system for all customers and the reality is that the level of fraud etc., is much higher re Thai customers compared to foreigner customers'. 

Edited May 3, 2023 by scorecard

[scubascuba3]

16 minutes ago, nigelforbes said:

Exactly wrong, I had my picture taken at Bangkok Bank this week.

As another example, Krungsri said to me foreigners don't need to

[nigelforbes]

1 minute ago, scubascuba3 said:

As another example, Krungsri said to me foreigners don't need to

I suggest you ask at different branches.

[scubascuba3]

4 minutes ago, scorecard said:

Do you have a Thai pink ID card?

I was recently at a big K Bank branch, the supervisor was hovering around, she noriced my pink ID card.

She politely said, advanced English, when you have finished this matter please change you rID number from your currnt passport to the pink ID card because it will then be good for lifetime. She also mentioned the bank (I guess all banks) had been instructed to promptly chnage to using pink ID card numbers instead of passport number (where the foreigner has a pink ID card of course).

 

A week later I did a transaction at BBL, I asked the teller to change my ID number from passport to pink ID card number, she called the supervisord, ID number changed to pink ID card number  quickly. 

i can see this thread as an opportunity for those with pink ID cards to say how useful they are

[hotchilli]

7 hours ago, fusion58 said:

Received the text from Bangkok Bank a few days ago. I went to the nearest branch today and was told I would have to come back again in 5-7 business days because my (new) passport number didn't match their records. Wonder what sort of hoops I'll be asked to jump through next?

As banks use your passport for identification, I don't see an issue with the query?

[new2here]

I’ve got at least one basic passbook savings accounts at each of the big 5 (a few i have more accounts at BBL and KBank) and each account is at the same location - Siam Paragon 

 

Yesterday I stopped by each branch to ask/get it done..

 

Bangkok Bank- the easiest. They had one staff who essentially was the “verification photo” person. Before me were several Thais - and they were processed the same as me. I could see the screen as she processed it.

 

SCB- Said, after calling their internal service center - that foreigners aren’t required.  Branch manager said that she felt the answer was incorrect but that she didn’t see a way to get it done in their system at that moment. She suggested that I try again maybe late month.

 

Krungthai - System not ready. Did say that yes, everyone will need to get it down eventually, but right now today, it’s not yet ready. The manager (who i’ve known personally for a few years) took my number and said that she’d monitor it matter and call me when I can come back. 

 

KBank - Said that foreigners aren’t required to. Like SCB, staff in-branch suspected this might change later on, but for now, not possible.

 

Krungsri - Easy and done within 5 minutes .. said it’s required for everyone - citizenship not withstanding.

 

Just my own experiences from yesterday. 

Edited May 3, 2023 by new2here

[NE1]

6 hours ago, Kopitiam said:

The first thing you do when you received a new passport is to go to the bank and update their records

Which I did , ( Bkk Bank ) and was told , " no have to now , will do it if after if problem ".

[RobU]

Interesting,

To get this facility you have to get your photo taken at the bank branch

I am disabled, my nearest branch of Bangkok Bank is in Phon Phisai, Nong Khai District.

A Beautiful building with 2 long flights of stairs to enter because the main entrance is on the second floor (i.e. 3rd floor for Americans) 

No handrails whatsoever on the first flight no way for elderly or disabled customers to get into the building

Many Bangkok Bank branches are inaccessible

This policy is designed to  make life difficult for elderly and disabled people

Edited May 4, 2023 by RobU

[VocalNeal]

3 minutes ago, RobU said:

Interesting,

To get this facility you have to get your photo taken at the bank branch

I am disabled, my nearest branch of Bangkok Bank is in Phon Phisai, Nong Khai District.

A Beautiful building with 2 long flights of stairs to enter because the main entrance is on the second floor (i.e. 3rd floor for Americans) 

No handrails whatsoever on the first flight no way for elderly or disabled customers to get into the building

Many Bangkok Bank branches are inaccessible

This policy is designed to  make life difficult for elderly and disabled people

I have a mate who doesn't get around much. He moved his account to a branch in a Mall. Which offers wheelchairs at the entrance. Not Nong Khai though.

[jacko45k]

14 minutes ago, RobU said:

Many Bangkok Bank branches are inaccessible

This policy is designed to  make life difficult for elderly and disabled people

You make it sound like they want you to pass and leave all your money behind!

[new2here]

1 hour ago, RobU said:

Interesting,

To get this facility you have to get your photo taken at the bank branch

I am disabled, my nearest branch of Bangkok Bank is in Phon Phisai, Nong Khai District.

A Beautiful building with 2 long flights of stairs to enter because the main entrance is on the second floor (i.e. 3rd floor for Americans) 

No handrails whatsoever on the first flight no way for elderly or disabled customers to get into the building

Many Bangkok Bank branches are inaccessible

This policy is designed to  make life difficult for elderly and disabled people

Naturally, I don’t think it was some kind of deliberate, planned and purposeful attempt to somehow render their offices inaccessible.. by doing so, one could also argue that by doing so they would then be prohibiting customer or money from coming IN … so… 

 

That accessibility issue aside, the BBL at Paragon used a portable USB-style webcam clipped to the top of the computer, to take my photo and it was clipped to a bank-owned laptop (the laptop had a BBL property control ID type sticker on it visible) 

 

So.. perhaps IF the branch has this, it would be possible for the bank staff to come downstairs to you, to get the process done..

 

Just thinking outside the box if you will. 

[Bangkok Barry]

12 hours ago, fusion58 said:

Wonder what sort of hoops I'll be asked to jump through next?

I went to the main Bangkok Bank in Silom to renew an ATM card and get one with Mastercard instead of the 'default' Union Pay. I had a new passport, and had to sign my name something like 15 times. And the assistant that served me clearly hated dealing with trouble-making foreigners like me as he dealt with all their red tape.

So be prepared for pain, and take sandwiches.

[h90]

16 hours ago, John Drake said:

What happens if you get your face smashed up in an accident, and you're in the hospital needing to transfer money to pay a bill?

Than anyway your mobile phone is broken and all the bank apps are only on the mobile phone and you can't remember the details

[FritsSikkink]

5 hours ago, scubascuba3 said:

As another example, Krungsri said to me foreigners don't need to

So you had a worker who doesn't know the rules. you should by now as it has been explained loads of times in another thread for you.

[scubascuba3]

49 minutes ago, FritsSikkink said:

So you had a worker who doesn't know the rules. you should by now as it has been explained loads of times in another thread for you.

I know the rules thanks, also received the sms messages, I'm just reporting back the type of response you can get from staff

[Skeptic7]

Went into Bangkok Bank near Jomtien Immigration yesterday to do this very thing. The security guy handed me a queue ticket. There were about 15 people before me and the numbers were not advancing. 3 people had enough and departed. I walked outside to the guy and told him I just needed a photo taken. OH go upstairs, he said. Was upstairs and finished in 15 minutes. Needed PP and bank book. 

 

Be sure to state your purpose for being there, otherwise will waste your time waiting for number to be called (which was looking like an hour minimum), THEN you will be directed upstairs. Had I not mentioned it, would have been there a totally unnecessary extended period instead of in and out in 20 minutes. 

Edited May 4, 2023 by Skeptic7

[Pink Mist]

Troll posts removed.

[RobU]

8 hours ago, jacko45k said:

You make it sound like they want you to pass and leave all your money behind!

Yup, sounds about right

[RobU]

7 hours ago, new2here said:

Naturally, I don’t think it was some kind of deliberate, planned and purposeful attempt to somehow render their offices inaccessible.. by doing so, one could also argue that by doing so they would then be prohibiting customer or money from coming IN … so… 

 

That accessibility issue aside, the BBL at Paragon used a portable USB-style webcam clipped to the top of the computer, to take my photo and it was clipped to a bank-owned laptop (the laptop had a BBL property control ID type sticker on it visible) 

 

So.. perhaps IF the branch has this, it would be possible for the bank staff to come downstairs to you, to get the process done..

 

Just thinking outside the box if you will. 

I recently went to this branch and my wife asked for someone to come down and help. She was repeatedly refused until I got angry and told her to tell them that I would be making a formal complaint and publishing my experience on social media. A polite young very junior member of staff was then sent down to assist me I doubt very much they would make any effort to use a laptop