A message for Kerry, Flash etc. etc.

[Crossy]

<rant>

People.

If you run out of time to deliver on the appointed day, just say so.

Marking my shipment as "Recipient Reschedule" when you've not even picked up the phone to call just isn't on.

WE did not reschedule, YOU did.

</rant>

 

It just irks when they place the blame on us for their missed target!!

 

[recom273]

10 minutes ago, Crossy said:

<rant>

People.

If you run out of time to deliver on the appointed day, just say so.

Marking my shipment as "Recipient Reschedule" when you've not even picked up the phone to call just isn't on.

WE did not reschedule, YOU did.

</rant>

 

It just irks when they place the blame on us for their missed target!!

 

 

+1 - Just own it! Blaming me for not picking up the phone?

 

I have a cool lazada driver who I know is under pressure - He made some deliveries at 7:00 pm+ and I said, ffs, just bring the next day - to his credit he calls and asks if the next day is ok, generally its fine and I'm happy that he has called.

[UWEB]

13 minutes ago, Crossy said:

<rant>

People.

If you run out of time to deliver on the appointed day, just say so.

Marking my shipment as "Recipient Reschedule" when you've not even picked up the phone to call just isn't on.

WE did not reschedule, YOU did.

</rant>

 

It just irks when they place the blame on us for their missed target!!

 

Numerous times they have done this with my Deliveries as well, or even worse they reschedule the delivery for the next day and then the System shows " Customer refused delivery again, back to Supplier" without being at my House at all.

[OneMoreFarang]

I agree.

Honest communication is a good idea. 

Most of us are human and understand that sometimes things don't go according to plan. Just tell us. 

[scubascuba3]

11 hours ago, Crossy said:

<rant>

People.

If you run out of time to deliver on the appointed day, just say so.

Marking my shipment as "Recipient Reschedule" when you've not even picked up the phone to call just isn't on.

WE did not reschedule, YOU did.

</rant>

 

It just irks when they place the blame on us for their missed target!!

 

You can give delivery a rating on Lazada, i did it for flash once when they lied

[SAFETY FIRST]

11 hours ago, Crossy said:

WE did not reschedule, YOU did.

This lying technique is suitable for these mismanaged delivery services. 

 

Most are reliable and on schedule but the others are annoying. 

 

[seajae]

we have had the same many times, drivers dont want to go out of their way, finish early or just can be bothered appears to be the problem with most, some have even put up the same excuse for a couple of days or say no one at home when delivery attempted, no one can get near our house without our dogs going ballistic plus my office faces the gate so it is pure lies. Then there is the "we delivered" when they havent, flash have been the worst for us, they have no problms making up BS reasons and they also rarely phone as they are supposed to to let you know they are on the way, most do as they please and screw the customers

[Peterphuket]

Had the same experience last week with Flashexpress, it involved an order from Ali E. worth 500 thb.
Received notification that it had been delivered but had not received anything, complained to both Ali and also Flash, you get a big middle finger and a lot of sorry and your 500 thb is lost.
I now think twice before ordering anything from China, where you have to pay upfront.

[ronster]

Had this problem a few times and always seems to be flash express that do it. 
One delivery in last few months we called about it to lazada and they contacted the delivery guy or company. He turned up a hour later.

Asked him why they always say we change delivery date when we haven’t and he said if they fail to deliver it on the date their company get fined by lazada for not delivering on time.

Told us they get fined 2-3000 bht or something no matter what the order value is .

Now I just wait knowing it will turn up next day usually.

[Klong Song]

My guy calls and hangs up as soon as I answer the phone. That way he can say he called.  I call back and he will come. 

[Peterphuket]

10 minutes ago, Peterphuket said:

Had the same experience last week with Flashexpress, it involved an order from Ali E. worth 500 thb.
Received notification that it had been delivered but had not received anything, complained to both Ali and also Flash, you get a big middle finger and a lot of sorry and your 500 thb is lost.
I now think twice before ordering anything from China, where you have to pay upfront.

Yes, sorry, it was not the same experience as what Crossy wrote but get triggered by the message about Kerry and Flash and needed to share my experience.

However it is not the first time it go wrong with this courier companies.

When the parcels arrived in Thailand many times the tracking number changes resulting in the parcel being delivered to the wrong address.

[ThaiFelix]

17 hours ago, OneMoreFarang said:

I agree.

Honest communication is a good idea. 

Most of us are human and understand that sometimes things don't go according to plan. Just tell us. 

Nah cant lose face,. much better to lie and look like idiot when caught out later on but for now must not lose face so lie is only option!     

[Bangkok Barry]

18 hours ago, Crossy said:

<rant>

People.

If you run out of time to deliver on the appointed day, just say so.

Marking my shipment as "Recipient Reschedule" when you've not even picked up the phone to call just isn't on.

WE did not reschedule, YOU did.

</rant>

 

It just irks when they place the blame on us for their missed target!!

 

 

It's the Thai way, isn't it. It is always, always, always someone else's fault. I've had plenty of 'customer unable to accept delivery' comments, when they haven't tried to deliver. In addition to what I just wrote, I'm guessing their app has no button that says 'couldn't be bothered to deliver today'.

[Bangkok Barry]

5 minutes ago, ronster said:

Had this problem a few times and always seems to be flash express that do it. 
One delivery in last few months we called about it to lazada and they contacted the delivery guy or company. He turned up a hour later.

Asked him why they always say we change delivery date when we haven’t and he said if they fail to deliver it on the date their company get fined by lazada for not delivering on time.

Told us they get fined 2-3000 bht or something no matter what the order value is .

Now I just wait knowing it will turn up next day usually.

 

That's interesting.

[Wuvu2]

The underpaid overworked delivery driver is just covering his ass with the company. I complained once and the driver was docked 300b. He explained his situation and asked me to revoke my complaint so he could get the 300b back. For the most part, I'd say the delivery companies do a pretty great job  😄

[WhiteHatPhil]

Yep. I’m sure that this method of communicating to Flash etc will work. 

[Davedub]

Flash are a nightmare at the moment on Koh Phangan - marking as delivered when they have not been delivered and losing packages (twice so far this month)

[RocketDog]

  News FLASH:  This thread should be an interesting  test of the defamation laws.      If restaurant complaints score high I'm guessing delivery services will come in a close second.

 

Remember that the truth of the situation has no bearing whatsoever on the resolution of the dispute.  

[jimn]

Similar thing with Makro delivery. I was expecting 3kg of steak mince to be delivered in a 4 hour time slot. Towards the end of the timeslot I checked the tracking and it said delivered. Angry thinking that the delivery had gone astry I had the wife call customer service to chase the order. No call back but 2 hours after the 4 hour slot the delivery arrived. The driver was stressed because we had chased the order. We told him that he should not say its delivered just to make his timeslot. A simple call would have stopped this nonsense.

[Crossy]

1 minute ago, jimn said:

A simple call would have stopped this nonsense.

 

Exactly!

Call and say "sorry, running late can we reschedule", "yes, no problem". 

Job done, nobody gets fined or penalised.

 

[Russell17au]

The worst one that I have come across is Flash Express where their driver not once but twice for the same delivery clearly stated by his superior that he rang me and I told him to bring the next day. I have the written proof of Flash Express superior has claimed with a print out of Flash Express Tracking record.

What I have noticed lately is that with my last 6 orders that every one of them has shown that they were picked up by LEX but they were delivered by Flash Express. So to me it looks like Lazada are using LEX to pick the orders up and delivering them to Flash Express for the final delivery. 

[tandor]

5 hours ago, seajae said:

we have had the same many times, drivers dont want to go out of their way, finish early or just can be bothered appears to be the problem with most, some have even put up the same excuse for a couple of days or say no one at home when delivery attempted, no one can get near our house without our dogs going ballistic plus my office faces the gate so it is pure lies. Then there is the "we delivered" when they havent, flash have been the worst for us, they have no problms making up BS reasons and they also rarely phone as they are supposed to to let you know they are on the way, most do as they please and screw the customers

another reason i pay COD wherever possible.

[Lacessit]

I have recently had a fairly sizeable order of frozen foods delivered.

By sheer chance, I happened to be in the lobby when the condo manager was still working, and she told me there was a package for me.

Otherwise, the goods would have thawed out overnight.

I had no contact from the delivery company that day, or on any other day.

I have pointed out to the supplier their delivery company could be costing them repeat business.

[BTB1977]

My wife and I visting Chang Mai. Went to a market that had things ( food) that you can only find up north. So we spent over 2,000 baht from 4 or 5 different shops. We were on our  motorcycle so there isn't much room for purchase.  There was a Flash counter right there in the center of the marked for such a purpose to ship things back to Hua Hin in this case. All boxed up. Good to go. 

When it arrived it looked like it had been run over by the delivery truck. Broken jars and crushed dry goods. The delivery was rejected.   Sent back to the local Flash office.  We tried to get reimbursed for the damaged items. They require paid receipts from the 5 or 6 small shops at the market. Small market stalls don't give receipts so we were out 2,200 baht. I would excepted a lesser amount. But they didn't even offer. Not even a we are sorry. Just a no can do. No refund. I had the shipping receipt 350 baht. They didn't even offer to reimburse that. 

Edited February 8 by BTB1977
Spelling

[GreasyFingers]

I have only had the problem with Kerry, probably 50% of the time. Flash are never a problem, but that might be because we live just outside the village of the courier.

[Dan O]

4 hours ago, ronster said:

Had this problem a few times and always seems to be flash express that do it. 
One delivery in last few months we called about it to lazada and they contacted the delivery guy or company. He turned up a hour later.

Asked him why they always say we change delivery date when we haven’t and he said if they fail to deliver it on the date their company get fined by lazada for not delivering on time.

Told us they get fined 2-3000 bht or something no matter what the order value is .

Now I just wait knowing it will turn up next day usually.

Thats true of J&t too. If the driver misses deliver they are fine a significant amount, if I remember my local guy said something like 1400 baht each time. He only was paid something  like 20 baht per deliver and ended up closing his shop as he couldnt keep up on that rate.

[recom273]

4 hours ago, Peterphuket said:

Had the same experience last week with Flashexpress, it involved an order from Ali E. worth 500 thb.
Received notification that it had been delivered but had not received anything, complained to both Ali and also Flash, you get a big middle finger and a lot of sorry and your 500 thb is lost.
I now think twice before ordering anything from China, where you have to pay upfront.

 

I notice all my aliexpress orders are via flash these days - They are getting really good these days. If I have an order of electrical components, shipping is usually free and the components so much cheaper than from a Thai supplier. I spread the order amongst different companies, I can pretty much guarantee a bag of parcels will arrive within a week now, it used to be two months.

[seajae]

18 hours ago, Lacessit said:

I have recently had a fairly sizeable order of frozen foods delivered.

By sheer chance, I happened to be in the lobby when the condo manager was still working, and she told me there was a package for me.

Otherwise, the goods would have thawed out overnight.

I had no contact from the delivery company that day, or on any other day.

I have pointed out to the supplier their delivery company could be costing them repeat business.

I have lost 2 frozen deliveries, one was  just left on top of my gate post in the middle of the day, no call or anything and we were away from the house, by the time we got home it was thawed. The other took them 5 days to deliver(they had sent it to a totaly different area and it sat there for a couple of days) and when it arrived it was in the back of a normal delivery truck, appears  the companies/drivers just do what ever they please

 

[Crossy]

Not sure what a "3pl accident" is but it seems to be happening rather a lot., makes a change from "recipient reschedule" I suppose.

 

 

[stoner]

On 2/7/2024 at 6:30 PM, Crossy said:

If you run out of time to deliver on the appointed day, just say so.

 

let me stop you right there.