I had this problem for the first time yesterday. I bank with Kbank and use their app all the time.
I was trying to pay a contractor 54,000 baht (I'm building a house so there are large payments being made regularly). The payment was declined and a message told me that I had to visit the bank and get my face scanned.
I then tried paying 24,000 baht, which worked. The remaining 30,000 payment immediately afterwards also worked. I'll visit the bank sometime but it's not urgent now.
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