Transport ministry investigating 10,600+ complaints about taxis

[webfact]

Thailand’s Transport Ministry says it’s considering new measures to address a raft of complaints about taxis after a huge number of complaints in a 6 month period.

 

According to a Nation Thailand report, the ministry has received over 10,600 complaints from taxi passengers. In response, officials say they plan to introduce measures to improve taxi services to ensure they are “convenient, safe, and reasonably priced”.

 

It’s understood 10,687 complaints received via the Passenger Protection Centre 1584 helpline between October 2023 and February 2024 related to taxis.

 

By Peter Roche

Top: FILE PHOTO

 

Full story: PhuketGO 2024-03-25

 

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[worgeordie]

5 minutes ago, webfact said:

the ministry has received over 10,600 complaints

Yes , I would say something drastic needs to be done to bring Thai taxi

drivers ,up to say Singapore taxi drivers standards , don't think they get many

complaints ,

 

regards worgeordie

[Tropicalevo]

1 hour ago, worgeordie said:

Yes , I would say something drastic needs to be done to bring Thai taxi

drivers ,up to say Singapore taxi drivers standards , don't think they get many

complaints ,

 

regards worgeordie

They did when I lived there. Especially when it rained and it rains quite a lot.

When it rains, they stopped cruising the streets and went static.

The only way to get a taxi was to call a number.

When you called the number, there was an extra 'booking' charge on the bill.

However, you are spot on when you say that something needs to be done.

The taxis in Thailand are on a different level of scamming. Especially on the resort islands.

Edited March 25 by Tropicalevo

[hotchilli]

2 hours ago, webfact said:

Thailand’s Transport Ministry says it’s considering new measures to address a raft of complaints about taxis after a huge number of complaints in a 6 month period

Here's a new measure, don't fine them... Ban them.

[captnhoy]

It would be easy and is tempting to make a sarcastic comment. It only took 10,600 complaints to consider there is a problem? There was no indication of a problem previously? But my second thought is that maybe the new administration is making a good faith effort at improving the tourist's experience. Maybe.

[zhounan]

The reality is that nobody really wants to put the hand on taxi business.

[Wiggy]

Does the 1684 number have English speakers available to take complaints? If not, those 10,000+ complaints were likely from Thais only. I’m guessing it would be much more than that if non-Thais could complain. 

[NoshowJones]

1 hour ago, hotchilli said:

Here's a new measure, don't fine them... Ban them.

Go to any part of Bangkok and ask a taxi driver sitting anywhere the cost of taking you to Pattaya and 99% of them will overcharge you. As far as they are concerned you are a tourist and fair game. That is how bad and greedy they are.

Edited March 25 by NoshowJones

[ChipButty]

There is so many taxi app's here in Phuket, no need to get a taxi, 

[PETERTHEEATER]

1.     Establish a fair rate.

2.     Install tamper-proof meters.

3.     ENFORCE the use of meters.

 

Er....I apologise. What am I thinking........🙄

[MrPancake]

5 hours ago, webfact said:

Thailand’s Transport Ministry says it’s considering new measures to address a raft of complaints about taxis after a huge number of complaints in a 6 month period.

 

According to a Nation Thailand report, the ministry has received over 10,600 complaints from taxi passengers. In response, officials say they plan to introduce measures to improve taxi services to ensure they are “convenient, safe, and reasonably priced”.

 

It’s understood 10,687 complaints received via the Passenger Protection Centre 1584 helpline between October 2023 and February 2024 related to taxis.

 

By Peter Roche

Top: FILE PHOTO

 

Full story: PhuketGO 2024-03-25

 

- Discover how Cigna Insurance can protect you with a range of visa-compliant plans that meet the minimum requirement of medical treatment. For more information on expat health insurance click here.

 

Get our Daily Newsletter - Click HERE to subscribe
 

 

Slaves are rebelling.

It has to be investigated !

[Darksidedude]

just a few ha ah

[mikebell]

Start in Pattaya where not ONE single taximeter has a working meter thanks to the special relationship the drivers have with their pals-in-brown.