May 17, 20241 yr My State Pension has not been paid in over a year presumably because a Proof of Life form has not been submitted. I say presumably as DWP refuses to answer my email enquiries merely giving me an International phone number. As I have a chronic hearing disability, telephone conversations are well nigh impossible. Does anyone know of an outlet for my frustrations; the name of the MP or such with oversight of this uncaring, arrogant Public Service. I have sent a verified Proof of Life form & tracked it to the Birmingham office.
May 17, 20241 yr DWP will accept a letter or telephone call for change of details, i.e change of address or bank details, etc. Ordinary queries they should respond by email. If and when the relevant dept receives your correct and completed LC you will get your pension payment backdated from when it was stopped. As you stated, you LC is in Birmingham then on to Wolverhampton. When it arrives in WH it will be distributed to the relevant dept.
May 17, 20241 yr Not a matter for the Thai forums, MOVED to UK forum Don’t miss the latest headlines from Thailand and around the world. Get the Asean Now Briefing newsletter, delivered daily. Sign up here.
May 17, 20241 yr On 18th. April I contacted International Pension Centre online ( https://secure.dwp.gov.uk/contact-the-international-pension-centre/contact-form ) to ask whether or not I'd been sent a LC for 2024. This is something I do most years, around April time since the crippled-snail mail they insist on using can take 2 months or more to arrive, and I've never failed to get a reply. On this occasion, the reply came a few days later to say that no LC had been sent this year. After an interval of 2 weeks or so after returning a LC, I also send a message to the same address asking if it's been received. Post office tracking has, in the past, shown the letter to be stuck at a sorting office when, in reality, it has been successfully delivered. Once again, I've always received a reply.
May 17, 20241 yr Author 3 hours ago, mikebell said: Thanks to both above; I've written to email addresses provided. Martin L & ImageDude Post Script: just received THREE replies from the 2 addresses provided above! All monies are to be sent to my UK bank. They've also explained how to get a full pension whilst I am on holiday in UK! (In my case an extra 100 a week!)
May 18, 20241 yr On 5/17/2024 at 7:57 AM, ImageDude said: If you haven;t already, try this, dwponline.helpdesk(at)wp.gov.uk Regards ID Very useful. Thanks
May 18, 20241 yr Author 7 hours ago, Mutt Daeng said: Very useful. Thanks PS - you can claim ‘an increased rate of benefit whenever you are in the United Kingdom.’ Write to International DWP - (Wolverhampton): ‘We will need to know: your full name, date of birth and national insurance/pension reference number, the date you are arriving and the date you are leaving, your nationality, an address and telephone number where you will be staying during your visit.’
May 18, 20241 yr A few weeks back, I downloaded a LC form and sent it off, showing my new phone number and an address spelling mistake. I also emailed them with the same attached, just in case. Couple of weeks later I got an SMS on my phone from them, which is a first, it said..... DWP.... We have processed your Life Certificate. You do not need to contact us. Great.......
June 19, 20241 yr Author On 5/18/2024 at 4:01 PM, mikebell said: PS - you can claim ‘an increased rate of benefit whenever you are in the United Kingdom.’ Write to International DWP - (Wolverhampton): ‘We will need to know: your full name, date of birth and national insurance/pension reference number, the date you are arriving and the date you are leaving, your nationality, an address and telephone number where you will be staying during your visit.’ I followed all my above advice + complete itinerary + phone numbers for each address where I would be staying + boarding passes. I posted it in UK. One month on I've just received another pointless email and no money.
June 19, 20241 yr Author On 5/18/2024 at 4:11 PM, transam said: A few weeks back, I downloaded a LC form and sent it off, showing my new phone number and an address spelling mistake. I also emailed them with the same attached, just in case. Couple of weeks later I got an SMS on my phone from them, which is a first, it said..... DWP.... We have processed your Life Certificate. You do not need to contact us. Great....... What email did you use? I get lots of pointless replies when I email with my attempts to update my contact details?
July 21, 20241 yr On 6/19/2024 at 7:17 AM, mikebell said: I followed all my above advice + complete itinerary + phone numbers for each address where I would be staying + boarding passes. I posted it in UK. One month on I've just received another pointless email and no money. FWIW I have received increased pension payments for 2 different visits to the U.K. it was a remarkably easy process, I just called and gave them my NI number, my arrival date and my departure date, possibly a couple of security questions. Total time taken less than 10 minutes each time including waiting on the call being answered. Success both times. It is quite possible that someone can call on your behalf.
July 22, 20241 yr Author 14 hours ago, sometimewoodworker said: FWIW I have received increased pension payments for 2 different visits to the U.K. it was a remarkably easy process, I just called and gave them my NI number, my arrival date and my departure date, possibly a couple of security questions. Total time taken less than 10 minutes each time including waiting on the call being answered. Success both times. It is quite possible that someone can call on your behalf. Thank you for this. Because of my hearing disability HMRC have accepted my UK daughter as my proxy. DWP have ignored my frequent email requests. I've contacted an email for complaints twice in the last two months with no success! Like the Thai police they are answerable to no one.
July 23, 20241 yr On 7/22/2024 at 10:20 AM, mikebell said: Thank you for this. Because of my hearing disability HMRC have accepted my UK daughter as my proxy. DWP have ignored my frequent email requests. I've contacted an email for complaints twice in the last two months with no success! Like the Thai police they are answerable to no one. They do have a textphone number (+44 (0) 191 218 7280) you could contact them on if that would be better for you. https://www.gov.uk/international-pension-centre
July 23, 20241 yr 6 hours ago, OJAS said: They do have a textphone number (+44 (0) 191 218 7280) you could contact them on if that would be better for you. https://www.gov.uk/international-pension-centre When I called I got through on the +44 (0) 191 218 7777 number, AFIR not unreasonable wait time, fast and efficient when I got through on both occasions.
July 24, 20241 yr Author 18 hours ago, OJAS said: They do have a textphone number (+44 (0) 191 218 7280) you could contact them on if that would be better for you. https://www.gov.uk/international-pension-centre Thankyou.
July 24, 20241 yr Author 11 hours ago, sometimewoodworker said: When I called I got through on the +44 (0) 191 218 7777 number, AFIR not unreasonable wait time, fast and efficient when I got through on both occasions. Thank you.
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