30,000 Baht Lost Due to Incomplete ATM Deposit in Bangkok

[webfact]

 

A Thai man lost 30,000 baht in cash after an incomplete deposit process at an automated teller machine (ATM) in a shopping mall in the Bang Kapi district of Bangkok. This incident has drawn attention to the importance of completing all necessary steps during such transactions.

 

Tour guide Ter is now seeking assistance from non-profit organisation Saimai Survive. He explained that on June 10, around 4pm, he deposited 30,000 baht into an ATM situated outside a bank within a shopping mall.

 

Ter followed what he thought was the process, placing the cash into the machine’s storage. Believing the deposit was complete, he left the ATM without waiting for a confirmation SMS from the bank.

 

When no confirmation arrived, Ter returned to the bank minutes later to clarify the issue with the staff. Initially, the staff suspected an SMS malfunction and assured him the funds would reach his account.

 

However, upon reviewing the deposit process with the bank staff, Ter realised he had missed the final step of confirming the amount after the ATM counted his cash.

 

Bank staff reassured Ter that other customers could not access money stored in the ATM, as a sensor should prevent such actions. However, when the bank reviewed the ATM’s security camera footage, it revealed a couple using the machine after Ter had placed the cash in the storage. 

 

The CCTV footage showed the couple appearing shocked to find the money. They looked around before taking the cash, with the woman placing the money into her bag before leaving the premises.

 

The bank has since denied responsibility for Ter’s loss, citing that the incident occurred outside their official premises.

 

Renowned lawyer Ronnarong Kaewphet supported the bank’s stance, indicating the loss resulted from Ter’s own mistake. He recommended that Ter file a theft complaint with the police to help track down the couple responsible.

 

This incident serves as a stark reminder to be vigilant and ensure all banking transaction steps are completed before leaving an ATM.

 

Picture courtesy: Channel 3

 

-- 2024-06-13

 

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[steven100]

That couple went straight to Sukhumvit for lunch and drinks,  they decided it was their lucky day.

 

 

[ezzra]

Advances in technology in every aspects of people lives left many confused and unsure as how to process and complete

a transaction concerning cash and documents and theres are the results,

I think the bank should go towards the client and help him with some of his losses and re examine their claim that the

sensors will prevent access to the cash once it has been put in the box that it turned out to be incorrect...

[expat_4_life]

  On 6/12/2024 at 9:54 PM, ezzra said:

Advances in technology in every aspects of people lives left many confused and unsure as how to process and complete

a transaction concerning cash and documents and theres are the results,

I think the bank should go towards the client and help him with some of his losses and re examine their claim that the

sensors will prevent access to the cash once it has been put in the box that it turned out to be incorrect...

Expand  

 

I Agree the Bank could assist their client in some fashion and it would be great PR with little cost.  Not all of the machines are "exactly" the same either, further complicating matters.
 

Rather then sending the customer to the police, they could take the lead.  They could even consider returning the mans deposit and put pressure on the police to recover the funds. 

We know how, to put it kindly, these types of crimes can slip through the cracks. Hope the customer gets his money back.

[thesetat2013]

  On 6/12/2024 at 10:27 PM, expat_4_life said:

 

I Agree the Bank could assist their client in some fashion and it would be great PR with little cost.  Not all of the machines are "exactly" the same either, further complicating matters.
 

Rather then sending the customer to the police, they could take the lead.  They could even consider returning the mans deposit and put pressure on the police to recover the funds. 

We know how, to put it kindly, these types of crimes can slip through the cracks.

Expand  

The only way the bank could help would be if the people who took the money from the machine actually used an ATM debit card there. How could the bank help without some identifier telling them who it is or a worker there that knew the couple?

I once walked away from an ATM leaving my phone on the machine. The bank reviewed transactions there at the time and informed the police which customer used the ATM after me. I was told they only keep video footage for a week from their cameras.  

Also, the man failed to confirm the deposit. How does anyone know if he actually put 30k in the machine? So why would the bank offer to give him the money? 

Is it really a crime to find money sitting in an ATM machine? What person would not take it if you saw it sitting there? True a police report for theft could be made. But to get the police to actually find and prosecute someone is a different story. 

[digger70]

30,000 Baht Lost Due to Incomplete ATM Deposit in Bangkok. 

 

The bank is Wrong .

It's there ATM thus their responsibility that that ATM Works 100%

If the ATM 's  Sensor Failed   to stop Other Costumers from Taking  money out off the Storage bin  than that is the Banks responsibility to rectify that  to protect costumers from losing their money.

Own up Bank , Pay up for your mistake /Non maintenance.

 

[oldestswinger]

  On 6/12/2024 at 8:23 PM, webfact said:

Renowned lawyer Ronnarong Kaewphet supported the bank’s stance, indicating the loss resulted from Ter’s own mistake

Expand  

I think the lawyer may be jumping the gun as he does not seem to have considered the fact that the machine was faulty and did not lock the money in. It then becomes an argument between the bank and the ATM manufacturer/owner.

[yankee99]

deposit at 7/11 for a small fee no issues 

[hotchilli]

  On 6/12/2024 at 9:48 PM, steven100 said:

That couple went straight to Sukhumvit for lunch and drinks,  they decided it was their lucky day.

 

 

Expand  

Like finding money on the street... finders keepers.

[nobodysfriend]

  On 6/12/2024 at 8:23 PM, webfact said:

the couple appearing shocked to find the money. They looked around before taking the cash, with the woman placing the money into her bag

Expand  

 

That is what women do with cash .

Normal behavior .

[nobodysfriend]

  On 6/12/2024 at 11:09 PM, oldestswinger said:

I think the lawyer may be jumping the gun as he does not seem to have considered the fact that the machine was faulty and did not lock the money in. It then becomes an argument between the bank and the ATM manufacturer/owner.

Expand  

 

I don't think the ATM was faulty .

I did not accept the cash , as the process to deposit the money was incomplete ...

If the couple could take the money , it was still in the slot ...?

[steven100]

I bet if it was a farang couple they would have been caught by now   

[tandor]

  On 6/12/2024 at 9:54 PM, ezzra said:

Advances in technology in every aspects of people lives left many confused and unsure as how to process and complete

a transaction concerning cash and documents and theres are the results,

I think the bank should go towards the client and help him with some of his losses and re examine their claim that the

sensors will prevent access to the cash once it has been put in the box that it turned out to be incorrect...

Expand  

put a low life human into the equation and all the modern technology you could wish for goes out the window. 

[RobU]

The money was inside the cashbox of the ATM therefore it was located in the Bank's property when it was stolen. Therefore the bank is responsible. I think the lawyer is trying to ingratiate himself with the bank and deliberately misadvising at the customer's expense

[Webfoot]

Who deposits cash into a mall ATM?

[RobU]

  On 6/12/2024 at 11:26 PM, hotchilli said:

Like finding money on the street... finders keepers.

Expand  

No it is still theft, it's called 'stealing by finding'. If you do not report it to the police you are criminally liable. E.g. if a CCTV camera records you taking the money, the person who lost it returns looking for it, and you have not taken it to a local police station you can be charged with theft as a criminal offence

[WDSmart]

I've never lost money on either a deposit, withdrawal, or transfer in an ATM, but I have lost my card twice. That's a real hassle since, unless the ATM is actually in the bank, and sometimes even then, a private agency has been employed to service the machines, and they just cut up any cards they find. You'll never get them back.

[simon43]

[quote]

Is it really a crime to find money sitting in an ATM machine? What person would not take it if you saw it sitting there?

[/quote]

 

Well, that statement tells me all I need to know about you >> a low -life thief in the making!

[Vibora99]

  On 6/12/2024 at 10:27 PM, expat_4_life said:

 

I Agree the Bank could assist their client in some fashion and it would be great PR with little cost.  Not all of the machines are "exactly" the same either, further complicating matters.
 

Rather then sending the customer to the police, they could take the lead.  They could even consider returning the mans deposit and put pressure on the police to recover the funds. 

We know how, to put it kindly, these types of crimes can slip through the cracks. Hope the customer gets his money back.

Expand  

Sorry, what crime are you talking about? Nobody committed any crime, the couple did not commit any theft, they just found a gift…

[bunnydrops]

I am not sure how this machine works, but It should return the money before he gets his card back and if there is money still in the machine, it should have locked access to it until the original card is reinserted. If the machine returned his money before he got his card back, how did he miss it.

[neeray]

At the ATMs that I use in Canada, the machine doesn't give back the card until I press the button, "transaction complete". And once the cash or cheques (checks) are inserted in the bailer, there's no retrieving, However, different machines all around the world.

[steven100]

 

just when I thought i'd seen it all ....

 

I was at Tesco food court yesterday having some lunch and an elderly lady, quite well dressed ... on a table near had just finished her Pad Thai and she promptly opens the table tissue container and grabs all the tissues .. a new full pack and puts them in her bag.  

 

 

 

[Peterphuket]

It is the same with withdrawing money from an atm machine, in Europe, before you take the money out of the machine, you have to take out your credit card first, here in LOS it is exactly the other way around, resulting in forgetting to take out the credit card.
People have been complaining about this for years but they don't change it.
Why not, is the big question.

[Skeptic7]

  On 6/12/2024 at 10:59 PM, thesetat2013 said:

Is it really a crime to find money sitting in an ATM machine? What person would not take it if you saw it sitting there?

Expand  

No crime to "find" it. The crime is theft for stealing it.

 

I, for one, would not steal the money, but rather report it to the bank manager. It's either the bank's money or another customers money...not mine or yours or theirs...and it's theft to take the money and run. 

[Tubulat]

  On 6/13/2024 at 1:03 AM, Peterphuket said:

It is the same with withdrawing money from an atm machine, in Europe, before you take the money out of the machine, you have to take out your credit card first, here in LOS it is exactly the other way around, resulting in forgetting to take out the credit card.
People have been complaining about this for years but they don't change it.
Why not, is the big question.

Expand  

One wonders if bank intent is involved.
Otherwise, change it anyway.

[Tubulat]

  On 6/13/2024 at 12:32 AM, steven100 said:

 

just when I thought i'd seen it all ....

 

I was at Tesco food court yesterday having some lunch and an elderly lady, quite well dressed ... on a table near had just finished her Pad Thai and she promptly opens the table tissue container and grabs all the tissues .. a new full pack and puts them in her bag.  

 

 

 

Expand  

Looks like my sister, whenever she went to the breakfast buffet in a hotel in the morning, she would also always take everything in a tissue, for lunch.

[wensiensheng]

  On 6/12/2024 at 11:06 PM, digger70 said:

30,000 Baht Lost Due to Incomplete ATM Deposit in Bangkok. 

 

The bank is Wrong .

It's there ATM thus their responsibility that that ATM Works 100%

If the ATM 's  Sensor Failed   to stop Other Costumers from Taking  money out off the Storage bin  than that is the Banks responsibility to rectify that  to protect costumers from losing their money.

Own up Bank , Pay up for your mistake /Non maintenance.

 

Expand  

Don’t think anything on the machine failed. He failed to push a button. Can’t see what the bank can do to stop that happening

[Darksidedude]

was probley using a ATM just outside of the bank, 30 K would be a lot of money for a thai surprised he used a ATM to deposit

[Dazinoz]

Once happened to me. Not sure what happened but I think partly my fault and a slow cash deposit machine. It took money, closed door then shut down. Fortunately it was located outside a Bangkok Bank branch. When inside and notified them. She made a couple calls and told me to wait awhile. About 30 minutes later we went outside and she opened machine and money returned.

[john donson]

would not want and wait to check till the money is actually on the account and a slip printed?