Thai Finance Ministry Plays the Long Game on Casino Plans

[chuang]

Cheap Charlie staying in a 5 ⭐ ⭐ ⭐ ⭐ ⭐ resort..

 

[phitsanulokjohn]

We respect and value ALL feedback,given by our guests.

 

This is refreshing to hear,as most places in the Kingdom asking to be left a review,do not state,and make sure it's a good one,otherwise we'll Sue you.

 

Jeez,can no one have an opinion for fear of retribution?

[G Rex]

This  appears to be a huge over-reaction by the employer.

I doubt this was the 'Managers' first offence. 

My take is that the Hotel would have been looking for a reason to show this employee the door - and in doing so, also show how much they value their customers.  Win , win.

 

but - maybe I am overthinking this - I am sure it is much easier to fire an employee here in LOS than it was in Australia.  

Edited 2 hours ago by G Rex

[OneManShow]

7 hours ago, webfact said:

Now let me explain or educate you

😮🤣

[GammaGlobulin]

GOOD Reply from the manager.

 

I really HATE all that crappy plastic junk they put out for hotel guests.

I do not use any of it.

 

a.  I buy and use a high quality toothbrush...NOT Hotel crud.

 

b.  All that plastic garbage, unused, truly is not so good for landfills and the environment.

 

c.  I also do not use that crappola because I have no way of knowing what is inside those bottles.  The products might have been adulterated by previous guests, etc.

 

Therefore....

 

I am with the hotel manager on this one.

 

The guest should go brush his teeth with a twig off the nearest tree.

 

 

[4MyEgo]

5 hours ago, pacovl46 said:

If you can afford to stay at a 5 star hotel then you can afford 20 Baht for a toothbrush.

 

I have stayed at 5 star hotels, and they do supply toothbrushes for free, along with a variety of other products, like shampoos and conditioners, not your cheap ones either, shower caps and cotton buds.

 

When you are paying 5,000 to 10,000 baht a night, you expect the above, if they ever wanted to charge me for those products, then their room rates would have to come down.

 

5 hours ago, pacovl46 said:

Secondly, getting fired over this seems definitely excessive!

 

The Managers comments were condescending and rude. He/she obviously had bad English or used Google translate, because if I received a rely like that, they would have lost my business.

 

The hotel owner did the right thing dismissing this Manager, I would add, that, probably not the 1st incident which probably warranted his/her dismissal.

 

The last thing a 5 star hotel wants is a customer being handled this one "publicly".

[ikke1959]

3 hours ago, sqwakvfr said:

I would agree witht the reviewer on this.  I have stayed at 5 star, 4 star and many 3 star hotels in the Land of Smiles and the defintion of  "service" is a fluid term. If one pays 5 Star prices this would mean "the guest should not have to ask any thing".  I have seen eco friendly and disposable toothrushes that are not made of plastic.  So "save the enviornemnt" does not ring true to me. In my experience I hated dealing with native hotel managers in LOS but all the foreign managers were receptive and friendly when I spoke to them about anything.  

Who decides how many stars a hotel gets in Thailand.. I know Forbes is giving stars and Tripadvisor dots... but here in Thailand every hotel can give itself as many stars as they like?

[Sydebolle]

Well, going through their ratings it makes me wonder, why you don't opt for a normal guest house for a fraction of the price. Some of the reviews refer also to staff, rooms and fittings ....... just to say! 
One way to get rid of customers, I assume 😞 

[BB1955]

Im not so sure people are reading this right , or maybe Im missing part of it .  It says they are terminating the management contract , could that mean they are terminating the policy to charge for a tooth brush ? 

[ujayujay]

I´m with the Manager, he´s 100% right! This Putahracsa Hotel is blacklistet now by me

[JeffersLos]

I always bring my own travel wash bag with my travel toothbrush, tooth paste, shampoo and shower gel, with enough room left over to fill up on their bars of soap. 

[BE88]

 

The customer is always right not the manager who answered, what an idiot

[ignore it]

Another defeat for wokeism.

 

Stay free!

 

well for toothbrushes that is.

[Alex80]

it seems they have no idea how to manage an hotel. 

An hotel that charges a minimum of 4200 a night in low season is expected to provide top class service. They clearly didn't and the customer was in his right to point it out.

[JackGats]

For once the hotel's response was sensible.  I guess here the "condescending" tone was the issue. Condescension though does not harm the planet (or anyone except snowflakes). A new toothbrush every day, on the other hand, is a total waste.

[sabai-dee-man]

Same guest probably thought nothing of paying ฿400 to get into some national park though.

 

However, it sounds a bit like the manager could've been translating their comments from Thai into English before posting. That may explain some of the presumed arrogance.

 

Personally I don't think it's a bad idea at all to charge for a toothbrush. In fact, I think the charge should be more like ฿80-100, to discourage plastic waste, but charges should be made very clear. Don't want to pay ฿100? Pop to the 7-Eleven and buy one for ฿10. But really, who doesn't travel without their toothbrush? 

[sabai-dee-man]

14 minutes ago, Alex80 said:

it seems they have no idea how to manage an hotel. 

An hotel that charges a minimum of 4200 a night in low season is expected to provide top class service. They clearly didn't and the customer was in his right to point it out.

 

We stayed in a resort on Koh Kood recently that cost more, and didn't even have a TV in the room. The aircon was unavailable during the day, the restaurant was closed by 8pm, and you could hear a pin drop in the resort by 9pm. The eco approach was made quite clear before we booked though, and I don't have a problem with it in the slightest. ฿4200 a night doesn't entitle you to freebies to be wasteful with, if  the policy has been made clear. ฿20 to discourage one-time use of an item you'd normally replace every 4-6 months is hardly a catastrophe, but maybe the policy wasn't clear? I'm no eco warrior, far from it, but I don't mind doing my bit.... even though in reality, I doubt it's making a blind bit of difference! 

 

Seems to be a lot of tightarses on this thread.

[OJAS]

5 hours ago, steven100 said:

very unprofessional,   and it tells me straight away he is not educated enough to be a manager.  

 

In common with this individual:

 

 

[Baba Naba]

For one thing, they may have been looking for a reason to change management. 

 

  My guess is that the manager used Google Translate for help and it spat out improper wording/wprds that could be misconstrued. Words like "educate" etc.   As hotchili said, it would have been better said as "Let me explain/clarify the hotels green policy" and not come off sounding like you are disciplining a child.  You dont school the hi-so on a public forum!!! 😲